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Schobiwan
Contributor I
May 13, 2024
Answered

Problems grouping Roam with other devices!

I got my Roam today and wanted to try to stream the TV singal from the Beam to the Roam. 

But everytime i try to group the Roam with the Beam i got a message like this “Not able to connect, try again later” (to be accurate its german and says: “Eine Verbindung ist leider nicht möglich.Bitte versuche es später erneut.”)

Also pressing the playbutton doesn’t help.
I tried it very short(1 beep), bit longer( 2 beeps), and even thrid beep. but nothing happens. 

The roam appears normaly in the app, so its connected to my system. 

If i try to use it with spotify it works fine as single device but i am not able to use it at the same time with the  beam or any of my 5 SL One Deivces.  

What i already have tried:
Restarted Network(Router)
Restarted all Devices (Beam, Roam, SL one’s)
Restarted Phone.
Set wifi to only use a single Channel.

Nothing worked out. Please help. 

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    ITDepartmentAnswer
    Lyricist I
    May 14, 2024

    Update the app, go to settings → Manage (top right) → System Updates → Check for updates. I had to do it a couple times and finally got all speakers updated so you can add new ones to a group with them.

     

    Wasted too much time on this waiting on hold for 70 minutes.

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    4 replies

    ITDepartmentAnswer
    Lyricist I
    May 14, 2024

    Update the app, go to settings → Manage (top right) → System Updates → Check for updates. I had to do it a couple times and finally got all speakers updated so you can add new ones to a group with them.

     

    Wasted too much time on this waiting on hold for 70 minutes.

      SchobiwanAuthor
      Contributor I
      May 14, 2024

      SOLVED 

      Tried today again. Same Problem.
      So i tried some more things: 

      1.) Switching off all Sonos Devices in my Network and the Router for at 5 Minutes
      2.) Checked for Updates for all my Sonos Devices (allthough automatic update is enabled).
      SonosApp found an update, i dont know for which devices and installed them. 

      No everthing works fine. Even the Bluetooth Bridging is working now. 

      SchobiwanAuthor
      Contributor I
      May 14, 2024

      Update the app, go to settings → Manage (top right) → System Updates → Check for updates. I had to do it a couple times and finally got all speakers updated so you can add new ones to a group with them.

       

      Wasted too much time on this waiting on hold for 70 minutes.


      Thanks, yeah as i just posted i solved it by updating and restarting the whole network. Dont understand why there is an “automatic updates” Slider if it doesn’t update automatically! :-D 

      blueketchup-84
      Lyricist I
      June 15, 2024

      Update the app, go to settings → Manage (top right) → System Updates → Check for updates. I had to do it a couple times and finally got all speakers updated so you can add new ones to a group with them.

       

      Wasted too much time on this waiting on hold for 70 minutes.

       

      Thanks for this!.. I just tried and worked for me. I never had such issue before the new dire mobile Sonos App…..anyhow..

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