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Answered

latest app version say “unable to connect”

  • June 5, 2024
  • 14 replies
  • 1454 views
M

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.

Configuration. Today’s iOS app download. New speaker is Roam2.

This is reproduced from a second iPhone. This also happened on another system and network last week.

Best answer by Ummsnos

So, my system settings indicated all was up to date, ugh.   I decided to reset/remove the Roam from my system and add it back. Upon adding the roam back, it performed the update and all is well.

This unit has to be one of the most confounding and temperamental products i have bought.   This unit reminds me of the difficulty of adding a new hardware device to a windows 3.1 system back when there was no plug and play. 
 

i have shut of automatic updates..  i should be good for a while. 

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14 replies

T
  • Tr1cky49
  • Lyricist I
  • 2 replies
  • June 5, 2024

Ditto although I can’t group any of my speakers at all. It’s been happening since yesterday when I added the Era 300 to my system. Tried switching off all speakers, restarting router etc. but no joy. 

C
  • Cports
  • Lyricist I
  • 2 replies
  • June 6, 2024

Yea the update did nothing but make things worse. Received 5 emails about how excited Sonos was for the release of the new app and now I can’t group any of my speakers. I continue to get “Unable to connect. Try again later” error message. Hope they come out with some fixes soon. 

J
  • jamesb6
  • Lyricist I
  • 2 replies
  • June 6, 2024

I installed a new AMP to an existing system for a customer and I had the same problem.  I did a bunch of research and discovered that the Apple version of the new app appears to have a lot of issues.  I discovered that the new AMP also had the newest software on it but the rest of the system way still on an older version of the new software.  The homeowner did update to the new troublesome app prior to me installing the new AMP.  Anyway, I resolved the issue by taking a windows laptop and joining the system.  Then when prompted, I updated the system.  Once everything finished the update, the new AMP worked.  No more Unable to Connect.  Hope this helps!

T
  • Tr1cky49
  • Lyricist I
  • 2 replies
  • June 6, 2024

So I managed to solve it by going to the system settings and checking for updates. It went through a process of updating every speaker and thereafter it was fine, but kind of odd that it hadn’t  prompted to say that there were updates available. 

C
  • Cports
  • Lyricist I
  • 2 replies
  • June 6, 2024

So I managed to solve it by going to the system settings and checking for updates. It went through a process of updating every speaker and thereafter it was fine, but kind of odd that it hadn’t  prompted to say that there were updates available. 

That fixed it!!!! Thanks all. 

M
  • Msurles
  • Author
  • Contributor I
  • 2 replies
  • June 7, 2024

Thanks all. At least I know I’m not alone with this problem and that it is Apple related. I don’t have Windows and the speakers are up to date, so I will keep watch to see if anyone else has tips. 

R
  • Renegade6
  • Lyricist I
  • 1 reply
  • June 7, 2024

I have the exact same problem.  What a mess. 

U
  • Ummsnos
  • Lyricist I
  • 2 replies
  • June 8, 2024

Same..  found i can singularly play on the Roam and separately on the rest of my system.  So freaking annoying.   What say you sonos?   

S
  • Stephen288
  • Lyricist I
  • 1 reply
  • June 10, 2024

Thanks Tr1cky. Had the same problem and updated the system. Now it works. 

U
  • Ummsnos
  • Lyricist I
  • 2 replies
  • Answer
  • June 10, 2024

So, my system settings indicated all was up to date, ugh.   I decided to reset/remove the Roam from my system and add it back. Upon adding the roam back, it performed the update and all is well.

This unit has to be one of the most confounding and temperamental products i have bought.   This unit reminds me of the difficulty of adding a new hardware device to a windows 3.1 system back when there was no plug and play. 
 

i have shut of automatic updates..  i should be good for a while. 

M
  • Msurles
  • Author
  • Contributor I
  • 2 replies
  • June 11, 2024

Ummsnos, thank you. This worked. 
 

I reset Roam and added it back. All works now. 
 

Notes. 
I am sure I did this before, but this time is the charm. 
 

system was up to date before I removed Roam. Once re-added the Roam did NOT need an update. 

C

Thanks Tricky, Found the update in system settings and that fixed the problem. Once again Sonos, the company, proves to be incompetent. Why would you publish an update that is mandatory and keep it a secret? To use their products successfully just imagine what a psychotic might think reasonable and give it a try. Of course all of this works better if the moon is full.

S
  • SalesGuru
  • Lyricist I
  • 1 reply
  • June 14, 2024

I installed a new AMP to an existing system for a customer and I had the same problem.  I did a bunch of research and discovered that the Apple version of the new app appears to have a lot of issues.  I discovered that the new AMP also had the newest software on it but the rest of the system way still on an older version of the new software.  The homeowner did update to the new troublesome app prior to me installing the new AMP.  Anyway, I resolved the issue by taking a windows laptop and joining the system.  Then when prompted, I updated the system.  Once everything finished the update, the new AMP worked.  No more Unable to Connect.  Hope this helps!


After updates no more unable to connect issues - thanks!

R
  • RkyMtnMac
  • Lyricist II
  • 3 replies
  • June 16, 2024

With how bad the Sonos system is, it makes me wonder how and if humans went to the moon. This system sucks!

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