I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞
Does anyone have any ideas?
Best answer by AjTrek1
View originalif you turned off wireless for the arc and and sub be sure to turn it on
I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.
On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?
+3
I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.
On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?
my Arc, sub, and Era300 are all connected wirelessly , my difficulty was removing my play1s from the app.
are any of yours hardwired?
Any update on this? I have 2 era 300s that will not connect to my Wi-Fi. I tried changing every setting on my router with no luck. I have added and removed all other 12 of my Sonos products with no issues, only the 300s won’t connect to Wi-Fi
To Everyone In This Thread
If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.
https://support.sonos.com/en-us/article/submit-diagnostics
Edit: Also call tech support after submitting/posting the reference ID.
Submitted: 914925015
Just submitting doesn’t do anything, based on the information in the Diagnostics - How do they work? thread. You need to call in, too.
Just submitting doesn’t do anything, based on the information in the Diagnostics - How do they work? thread. You need to call in, too.
Thanks, I added the additional comment.
I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞
Does anyone have any ideas?
Here is link for connecting a pair of Era 300s.
https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater
You have to connect each Era 300 individually. They do not connect as a pair. After doing so, each 300 will be in a separate room and then they will show up to connect as surrounds. Why this isn’t in the setup sheet in the box I have no idea, but this seems to be the norm for Sonos. Hope this helps alleviate the same frustration I went through. Good luck.
I have managed to connect them by resetting them, but now I have another problem, my Arc doesn’t want to update to version 15.3 from 15.2
Are you getting an error? Check your internet connection. Reboot your router. Make sure your device and the Sonos controller are up to date.
Alright i figured this issue out on my setup I had to unplug era 300 not connecting then hold the bluetootth button on back above power then plug back in while continue holding bluetooth button wait till it turns orange then let go. and it connected right away.
I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.
On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?
Have they requested you submit a diagnostic report or did they gave you any case number?
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