New Sonos App

Thanks for sharing this link. Obviously I’m not the only customer who is completely baffled about they could have possibly imagined this was an improvement for their customers. 

I was considering expanding my Solar System but this recent update sucks. Buying additional products is out of the question.

I can’t even begin to say how utterly rubbish the new app is, at least on Android. It’s slow, clunky, non-intuitive, dysfunctional. And that’s before I started reading all the reviews about missing stuff. It shouldn’t be fixed. It can’t be fixed. It needs to be completely scrapped, the older version reinstated, anyone who had anything to do with it fired, and if you REALLY think you can get past this debacle, start all over again.  

I couldn’t agree more with all of this. What a step back!

I agree, the new app is a disaster.  Unless this is fixed my 6 Sonos speakers are garbage.  Not buying any more Sonos products.

Sonos doesn’t seem to reply in this thread? Still looking for my mute button in the new app...

What is the current version for a MacBook?  I assume it’s not 16.2.

Can I just ask one genuine question here.  I do get that a lot of people are having issues with the app, and those that are not having issues still have some lost functionality until they get added back in.  I get that.  I’m not questioning any of that.

But some people say that the new app is unintuitive or not user friendly.  I’m curious why people think that.  It’s different, sure - but it took me all of 2 minutes to find my way around.  I mean it’s literally all on one screen — all of your favourites and services and swipe up for all of your rooms.  I’m not talking about setting up systems or other peripheral activities here, but in day to day use what is difficult or unintuitive about the new interface ?  I am genuinely interested in properly reasoned explanations here.  

The absence of features that were present initially is the biggest disappointment for me. My playlists aren’t as useable, other control features seem to be absent. I’m using a iOS Apple phone product.

@Andrew-s while I have gotten it up and running it was not without it’s difficulties.  I have just an Era 100 on the S2 app and it literally couldn’t find it after several different attempts to add the speaker.  On my S1 I have 10 devices, and only half can move to S2.  On the new app and era 100 I did finally get it figured out and added.  Once added, the speaker would only play from the Sonos radio and if I selected anything from Apple music it simply played nothing and blinked through each song in the currently playing screen.  Lastly, once I got past that by resetting the app and reattaching Apple it will now play music only there is no way to build a play list, add to the queue, edit the queue, play next and a host of other features that on my S1 app are parts of the main reason I love the Sonos system.  Lastly, even if I get past that, searching music could be made better again by allowing me to search and denote what I’m using to search like song, artist, album and so on.  The returned results are clunky and much more random than I got in the S1 app.  So while this app “may be usable” it is surely not great.  Maybe you’ve only used the S2 app so you don’t know what you’re missing or how much worse it is to use.   I know that if I continue with S2 as is I can skip the fun nights of multiple people over that have the app installed each selecting from their personal favorites to build a queue that is unique and entertaining.  

Does Sonos have ANY idea just how bad the user experience (ie, your customer experience) is with the new app?? Just about every possible aspect of it is worse than before. The UI is terrible, features are missing but worst of all it just doesn’t work! It takes ages to connect to my system and it’s then completely random as to whether the app will actually control anything. I simply shake my head that a consumer electronics company can release something this bad. Your CEO needs to go, at least.

I cant even open the new sonos app on my android phone after trying everything support says to try, and now I am listening to music on the sonos support phone line for the past 40 minutes, this ridiculous after spending over $2000 on sonos equipment. After this experience with sonos, I will not be purchasing anything else from sonos unless they step up and help all of us sonos customers. HELP!!