Answered

Hey I have an issue with my Sonos one speaker, it won’t let me update the internet settings. I have tried resetting both speaker and sonos app and the start from scratch. But nothing works. can anybody help me? 🤞🏼😊

So somehow playing music from iOS Music (and Classical) app through iPhone built-in speakers is giving you an “Atmos” playback experience but playing it through AirPlay on a Sonos Arc and 2 x Era 300 rear speaker array is giving you Lossless?   

I’ve heard that you can connect up to THREE Sub (Gen)s to an Arc surround system.  Is that true? You definitely need two, which I have, if you want to hear the best out of your • Arc • Era 300 x 2 • Sub (Gen 3) x 2 • system.  It lowers the distortion of each sub by having two, and it sounds much better when you have one on each side of the room (left & right) having the port open and firing towards your ears.  I’ve tried it with just one, and yes it can get loud but the bass isn’t as tight as you have to raise the volume on it to levels that are just too high.  Plus, you won’t get your sub to get down to its stated 25Hz ability unless you have two of them.  You won’t believe how much better it sounds with two subs, regardless of volume. i have one on my right wall, and my second is placed up against my big dresser where my Arc is on (and it gives the Arc more bass as the dresser resonates slightly and it’s not flabby at all.  I would like a third one to place on my left walll.  Am

When my Sonos Playlist contains Apple Music Dolby Atmos tracks, those tracks will NOT crossfade. The first track has to end fully before the second is heard but starts 10 secs in (ie. no 10-second fade-up).Crossfade works fine with non-Atmos tracks.Is the Sonos bandwidth just not up to playing two Atmos tracks over one another? (I have a Sonos Arc with sub and surrounds.)

I can't downgrade the speaker to S1, unfortunately I have 2 speakers stopping me from moving to S2 so I need to do this downgrade. I installed v16.1 of the app but it prevents me from doing the downgrade and instead forces an update of the app. The wait time on the phone is 60 minutes  (probably due to all the new app issues) and I can't wait that long during open hours....is there a way to do this at all anymore?

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.This very frustrating issue started a couple of days ago.Fortunately, Sonos still works on the Windows PC platform.I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.Any ideas / suggestions ?     

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

Hi, I’ve tried connecting my new Move 2 Sonos to an existing Sonos system (Sonos Amp 2 and Sonos sub) however every time I try I get the same error: could not link move 2 to Sonos system. I have tried factory resetting the move 2 , doesn’t work. I have tried turning everything off and back on, doesn’t work.  Really frustrated considering I bought this today and thought it was just plug in, connect and play. Ive tried calling Sonos but they are not open here in the UK on Saturday.

I have reset the MOVE over 10 times.  I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work.   It says the app is updated.   get through the setup process, and the app FAILS activating your sonos move to your system.   NOTE - when I log into SONOS website, I see my move listed.  I see all 7 products.  I am officially lost for options.    The error in the app is “move is not registered” - FIX IT.  I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...”  and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system.     Can someone reset my app or delete it from my purchase history??? So I can add new???   No clue.  This sucks.  

While watching tv using my spectrum dvr box, both recorded and live shows, the sound goes away. It starts again after 1 to 3 seconds. If I rewind the show I’m watching the sound that was gone before is now there. Also, if I hold the volume up button the sound returns. I have not tried watching shows using only the tv speakers. It doesn’t happen frequently but it’s enough to be annoying. 

I had Plex working before, it some how stopped working. I tried to reauthorize it, the S2 app bounces me to Safari to authenticate, I log in, Plex tells me I can go back to the app, but when I go back Sonos app says “Plex wasn’t added”. How can I debug this issue?

I did a music library update on the Windows app and now the app on my Samsung Android phone crashes. I’ve tried reinstalling the app and restarting the phone but to no avail. I get a Samsung message telling me there is a bug in the app and to wait for an update before reinstalling. (My partner tells me that now the app crashes on his Huawei phone!)Has anyone any ideas as to how to get the app working again?Roger C.

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

I love my Sonos speakers but hate the Apps.Sonos automatically upgraded my speakers to Sonos S2 app and I can no longer find access to the Alarm function on Sonos S2 app. Settings - Manage - ... I should have access to Alarm functions, but it is not visible.  Any help? THANKS!

Hey.Went on a holiday trip for 14days, came back today and now my beam wont start up.i always unplug my devices when going on a longer trip. I plugged in the power and nothing happend, after a hour or like the beam ia getting warmer (bottom). It seams to me its damage. anyone with ideas?  

I am curious if there is an easy way to use a Sonos Play 3 speaker as an external wired speaker to an older audio device, with no app or networking required….just a simple external speaker?  Thanks. 

has anyone found a way to control their sonos on a chromebook since the awful new app installed last week? I thought there was a web application. anyone have any positive news how Sonos are dealing with the incompabilities.Also so many of my favourite radio stations can no longer play on Tune In..  what a disasterSo disappointing

Hello experts! Advice?I have a move and a move2  and they work just GREAT together using airplay... Chose both and crank it up!! . I can even select my TVs and it will show the song and album art from Spotify.. im sure this is old news to you yall ...but Im thrilled! Having so much fun I'd like to buy one or two or three more speakers to fill in the rest of the house..What is a good older Sonos that I could find on FBmarketplace or eBay that would work  on airplay along with the current two Moves? Battery is optional.Thanks y'all! 

Looked at my Sonos on the 16 July 2024 and noticed an update for my system (Sonos OS: S2).Is it worth updating, as my previous experience was dismal and disappointing and we all know how that May update went.What has been peoples experience with the July update??

Can't use Sonos app to control my devices.  The new app update does not allow me to accept terms of use and to get past that page 

I have downloaded the latest Sonos app but I still can’t access my playlists off of my Windows 10 desktop computer.  I can access my music just fine, also located on said desktop.The Sonos website instructs me to go “from the Manage menu and select Music Library Settings.  I found something called, “Your System MANAGE”; I assume this is the right place. From here, the Sonos web instructions say to go to the section for “My music folders on Sonos,” select + (plus) on macOS, or Add if you are using Windows.”  Under the “Manage Menu” I don’t eveb have an option for Music Library Settings at all.  I have “About Your System, Alarms, Audio Compression, Date & Time, + 6 other items.”I have an iPhone 11 running the last iOS.How do I import my playlists folder from my PC which disappeared when Sonos released its latest app?Thanks. 

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try??? Thanks

Hi. I like to play music over my Move in the Kitchen. The trouble is, if the TV is turned on in the living room, audio goes there as well (Arc and surrounds), making those watching a movie rather angry. How can I stream to the Move alone, without having to select and then apply a destination as the new app would have me doI could bluetooth straight from my phone to the move, but I don’t want that. I want to stream from the wifi.Any help is appreciated.

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

I tried the newish Sonos voice assistant and gave up on it. It was randomly hearing things from my tv and suddenly playing music. I tried using it when I got the Era 300. I already had Alexa set up. So I had both turned on for a bit. Turned off the Sonos voice assistant and at some point noticed that one of my speakers no longer worked with Alexa and the microphone would not turn on. When I go into settings to add Alexa it says it’s already added to that speaker. And yet when I go to the voice assistant settings, it only lists some of my other speakers. It shows I could remove Alexa from those but it does not show me the speaker that is malfunctioning. I have tried resetting the speaker. No luck. I also just now realized that while Alexa works fine on my bedroom pair, that pair is not listed in the Alexa settings in the Sonos app. It has Kitchen and Media Room but not the Bedroom pair or the malfunctioning Bathroom speaker. How do I fix this? Are some of my Sonos speakers too old now t