Unable to accept T&C's in the new app!!! The “accept” button remains gray. Please help me. I cannot use my Sonos and connect to my existence system
Unable to accept T&C's in the new app!!! The “accept” button remains gray. Please help me. I cannot use my Sonos and connect to my existence system
Hi
Welcome to the Sonos Community!
We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.
Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.
If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.
We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.
I hope this helps.
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