Speakers

Hi,I have my Era100 connected to my PC in my office via the (official) line-in adapter and the sound starts playing, sounds great but then it keeps pausing for no reason. I look at the SONOS app on my phone and the playback for line-in has been paused in the app. I press play and then it immediately starts playing again. The vast majority of the time the app hasn’t even been opened on my phone but it seems to be the cause of the playback on my PC stopping… getting very frustrating!Either there is something going on with the era100 itself, or the app is being overly active in the background. I don’t want the solution to be ‘remove the era100 from the app’ because that means i need to re-add it every time i want to live it up with my Beam to play music across the house.

Hello, i just dropped my fathers One SL speaker on the floor, it works just fine but it got a crack on the casing, can i buy just the case or do i need to buy a new speaker? he says i dont need to repair it but i want to

Hello. Maybe someone can help. I have a problematic Sonos Five. Actually the speakers works fine and plays audio when operated locally via the buttons on the Sonos Five. I can start playback (with single play-button press) and i can group the speaker with a long press on the Play-button.My problem is that the last few weeks, very often, the Five speaker does not show in in the iPhone Sonos S2 App or in the MacOS App. When this is the case, i still can start playback using the local buttons without any issue.It mostly happens with my Sonos Five but sometimes also my two grouped One’s (grouped with a Sub) do not show up in the App. A power-cycle always solve the problem. Although temporary.Any clue what i can do to resolve this?

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

Failing to connect to my WiFi hub Era 100 

My speaker can be found when I’m in the Sonos app, but doesn’t appear in the Bluetooth/airplay section when I try and play through Spotify or headspace or other apps. It has done in the past so I know it’s possible! I’ve tried restarts of the speaker and my phone etc. 

My system is built around the original BRIDGE controller and the Play 5 Gen 1 and has since added Play 1’s, Play 3’s, and a Playbar - all before S2 but upgradable. In 2020, I added a Move and downgraded it to be S1 compatible.  I don’t use voice command stuff and basically use the system for music.  It’s worked great I recently bought 3 more MOVES for outdoor use.  Before I downgrade them all to be S1 compatible to use with my current system I want to confirm I can upgrade them back to S2 if/when my Play 5 dies or no longer functions. 

just got my pair of Era 300 and set it up as surround for my Arc. After running Trueplay, loud popping sounds on both Era 300 and Arc. I have to turn off the audio source and close the Sonos app to stop the popping sounds. I got the latest firmware. The system works but can’t make use of Trueplay. Any suggestions or same dilemma as me. Thanks. 

Hello sonos , currently I have the an issue of a high pitch noise coming from my Sonos playbar , from research it seems to be a transformer issue which I’m trying my hardest to get fixed.  I have found that these Switching Power Supply Inverter Converter Ferrite Core Custom Transformers can be found on aliexpress for about £50 for a pack of 5. sonos have seemed to be reluctant to fix these issues of high Pitch noise from the transformers and as it seems to be that there was a bad batch of switching power transformers that some how worked there way into supply chain during the manufacturing of these playbars. personally I find it quite annoying that you haven’t offered a replacement power supply board for a fixed price etc for users to replace them or something along those lines.  I have been in contact with countless repair shops and companies to fix this issue I have currently.  I am probably going to try and fix it myself but I will be calling Sonos soon to trying and see if there is

Sometimes I put my hand on the inside of the Sub (Gen 3) while playing a bass track to feel the vibration. Is there any risk of damaging it? Or is it pretty sturdy in regards to what I’ve described?

I am about to purchase an ARC and subwoofer but want to be sure of something.  I currently use a soundbar system from Samsung that connects to the subwoofer and rears on Samsung created 5.8ghz WiFi channel 165.    This worked great for a few years until we moved to a new house with many other homes saturating the upper WiFi channels of 161 and higher, causing the subwoofer and rears to cut out or make noise.If I am reading the SONOS info correctly, as long as I don't connect the ARC by ethernet to my home network the ARC and the subwoofer will connect to my existing home WiFi network and send the sound through that. If I use the ethernet, then it will turn on SonosNet and create its own WiFi which could run into the same interference as the Samsung system I own.  Am I understanding this correctly? I have an ASUS mesh WiFi network with ethernet backhaul. Signal in my home is rock solid in all areas. 

Hi. I’ve bought an era 300 to use with a Pro-Ject E1 phono turntable, but can’t get any sound to transmit at all.  My understanding is that the turntable has a built in pre-amp, so I don’t need a separate one, but no joy so far.  Any ideas please? 

Vocals on the Era 100 sound bad, sort of boxy and harsh.  They sound much smoother on my Play:1’s.  I’ve run True Play.  I’ve noticed this with a single Era100, a stereo pair on my desk, and a stereo pair in my living room.  Any ideas?  Does anyone else notice this?

Hi, I have a gen 1 Symfonisk bookshelf that is connected via UTP to my router which is in my storage room. It is currently my only Sonos device. Because of the location of my router, I would very much like to get rid of the cable. If I recall correctly, the Gen 1 speaker, when used by itself, can only be used when connected via UTP cable. Is that correct? Would adding a Gen 2 speaker (which I believe creates a network wirelessly?) allow me to use the Gen 1 speaker without the UTP cable?  My apologies if I sound completely clueless – I am. My ex bought and installed the speaker and I just hooked it up the way I saw him do it when I moved 😬

What happend?After last update the sound changed and to the worse.Not good at all 😡😡

When playing a song from Apple Music on my Apple TV 4K through my LG C2 to my Sonos Beam (Gen 2), the first 2-3 seconds of the song are missing. This doesn’t happen when the first song ends and it moves to the next song on an album. It’s just the first track initiated.Anyone else experienced this?

Hi there,I have a Google WiFi Mesh with 4 nodes (one outside) in a fairly long house. The nodes are hardwired via managed switches. I have 14 Sonos devices across 6 rooms, including a Roam, Amp, Boost (wired via ethernet), and Arc (also wired via ethernet). I've made some changes to the system recently, changed password, and settings on the managed switches.My question:When my phone is connected to the primary node, and some of the other nodes, I see all Sonos devices in the Sonos App. When I move physically, and phone connects to another node, I only see half of my system: the system seems to be divided between the Arc (hardwired) and the Boost (hardwired).No matter which node I connect to, the support matrix looks great, mostly white/ green/ few yellow connections. I can always control all speakers via Google Home App. I get no drop outs. Today I've pinned all IP addresses, no improvement.I have 1 switch right after the primary node, and then 2 secondary switches after that. The Boos

Hi I have a sonos one a100. I want to by another to make a pair and I know I can’t but this through sonos anymore.I have been searching online and am unsure as to whether what I have is gen 1 or gen 2 as this often how resellers are advertising.mine is Alexa and blue tooth enabled.any advice?

Connected new Gen3 sub, no sound. Haven’t run trueplay yet. Light on sub is white.

Hi, this might seem like a silly question but if I pick uncompressed audio from my line in, and then group my turntable and my Fives (which it's plugged into), with my Era 300s (making it play through 2 sets of stereo speakers), will it keep the audio uncompressed?

Having issues with products droppingmy computer when connected to  wifi picks up the Move and Roam pairs but none others.When connected to ethernet they pick up all but the Move and Roam.My iphone will only pick up the MoveI have 11 pieces of Sonos equipment and feeling like this game of trying to get them to connect more than its worth.Hate to think this has been a waste of money. 

I have two One’s that work great for music, but when I use them with AirPlay via Apple TV as an alternate output, they disconnect after 5-10 minutes - well, sound stops, but going to the Apple TV and Sonos App, it shows connected.All firmware is up to date on all hardware, Sonos + AppleTV.Have reset them all, unplugged, etc, still same outcome. Is this normal? Thanks! Moderator edit: Changed Play:1 to One for accuracy

Diagnostics code: 348474538We are in an open office plan in LA. We have 3 Play 5s and recently after an update they constantly disconnect from the app, stop playing mid song, and wont go longer than 1 to 1 ½ songs with out either disconnecting or not being seen by the Sonos app. We have followed all the troubleshooting on the forums. Unplugged and reset all the devices multiple times. Reset the App and even “forgot the current sonos system” The devices are all connecting over wifi right now but also have a hardwire ethernet connection going into them. When trying to “Disanle Wi-Fi” we get an error immediately. “Wi-Fi Not Disabled Make sure this product is connected to your router with an Ethernet cable. They are connected and they go to a swtich in our server room. The IP addresses have not changed, nothing in our network changed. but this last “Software Update” broke the entire system to the point it is unusable and our management is about to explore other options. Please help.

I have a pair of era 300s to be wall mounted as surround speakers in newly finished basement. We have metal wall studs, not wood, and wondering if it's safe to mount through drywall to the metal studs and what fasteners to use?

I recently had a new router installed.  The Sonos S1 app (on iPod touch) now can’t find my2 x play 5s, when I try to connect to existing system.Do I try to connect both 5s at the same time, or should I connect one then the second one.All my music is on the iPod so I don’t want to have to buy a new device and upload it all. Has anyone had this issue and if so, how did they resolve it.Any help appreciated, otherwise I’m back to playing cds 😩