Speakers

Hello, a recent (2 days) update has stopped my Sonos 1 working.  It tells me the speaker and bridge need an update but then tells me they aren't compatible with the suggested new App. Its been working absolutely fine up until the update,  i would appreciate any ideas or suggestions please.   Keith 

Can my play 2 be converted to Bluetooth 

Hi all,  I recently switched out my old pair of Sonos 1 and Playbase for 2 x Era 300 and Beam (Gen 2). I have a sub which I kept. Sadly I didn’t have the width available in my space to buy the Arc.  I was going to use the Era’s as surrounds and they do sound amazing with films (Top Gun especially). However, similar to the other reviews, when listening to music it seemed to not get the full potential of the Eras (as the Beam played the lead speaker role).  I have since moved the Eras into the dining part of the open plan (about 2-3m away) and they sound great! For films I just group the living room and dining room. It’s not perfect but still sounds good and better than Beam alone.  My question is that I find that I have the Eras on far higher volume in the Sonos app to get to ambient sound levels than I did for the Playbase and 2 x Sonos 1. Usually atleast 30+ whereas it used to be 15ish. Then when I want to listen loudly I’m getting to 60+ whereas I don’t think I ever went above 45-50

 Hi all, (newbie here, so apologies in advance!! :)When I put my ear next to the Sonos Beam (Gen 2), one of the five internal speakers does not seem to be working..It is the fourth speaker from the left.  (the one immediately to the right of the centre speaker)I have tried different sources, Apple TV, Airplay, TV and Blu Ray, and there appears to be no sound coming from this speaker. The other four are fine. (and the surround Play speakers)Is there a way to play a sound or tone through each of the five internal speakers to diagnose this?There is no change when I disconnect the rear surround Play speakers, or whether I have TruePlay tuned or not.Thank you, Ciaran :)  

All of the info online indicates I should be able to see network signal strength (and other details) from the Sonos app. It’s not available in the latest version though. Am I losing my mind?Trying to troubleshoot dropouts and connectivity issues (even with Boost) and not having much luck.Thanks!

I'm starting to get sick to the back teeth of the Sonos system. Every day I'm having issues with the app not detecting the system, then detecting it, then dropping out again. Have to ask Alexa twice for everything. Sonos Roam battery wouldn't charge. Have literally spent more time over the last two years troubleshooting than listening to music. Absolutely dreadful. Any recommendations for a comparable system? 

I have 3 speakers… 2 Sonos One SL and 1 Sonos Roam.  I have them set up in a Group.I can tell Alexa to play a Sirius Chanel on the Group and all 3 speakers work.If I try to use an iPhone or a Mac, I can ‘select’  each speaker but only 1 Sonos One SL and the Sonos Roam connect and work.  I get a message  ‘Airplay- Unable to connect to’ the other Sonos One SL (which, as I said, works from from Alexa to the group just fine.) Help! Thanks,Dave

So I don’t care anymore these stupid speakers never worked, been 3 years. Not sure which models they are but they run 2.4ghz and we’re new in 2017. Think it’s 4x Sonos one gen 4/5 and 1x big boy big bass play something like that I guessI just want to know - what is the absolute baller money no object mesh wifi 6 setup that will put all the bs to bed without me having to be on call to fix these ** speakers? I’m aware that ubiquiti has some issues, but they are resolvable via some obscure 2.4ghz option - not really a solution but I’ll take it if need be. Ethernet is not possible because the house is built already, and the stupid electrician didn’t put access points in the correct location.Sonos boost is trash and never works -So with a budget of £500 to infinite, what is the best hands off just werks solution?Thanks lads take it easy *Moderator Note: Modified in accordance with the Community Code of Conduct.*

When will the Sub Gen 4 be released? 

I just bought a HIsense 50A6BGTUK  TV. The Sonos Ray will not recognise my new TVs remote, I have tried several times setting up in the Sonos app. Just not recognised. It worked perfectly with old model Hisense TV I had previosuly, very friustrating...

For our 2nd restaurant, per many recommendations for stability, we’ve run CAT6 to all our SONOS one-SL speakers from our Cisco router/switch. We’ve connected our 2 amps to the Cisco router/switch and passive speaker wire to our Sonance ceiling and outdoor pairs.AND, we can’t get the SONOS app to recognize the system. Any help would be so much appreciated! 9 SONOS ONE-SLs1 SONOS AMP---pair of Sonance Ceiling Speakers1 SONOS AMP---pair of Sonance Outdoor Speakers  

Hi, I have a Sonos Play:5 (Gen2) in the kitchen which I have connected to LAN. Then I have a Soundbar, a sub and two One in the living room as a surround system.As I understand, it should be possible to get other Sonos units to connect to a wired Sonos unit, but this seems not to be working with my system. I have tried to switch everything off, even the router, but the livingroom system wont connect to the wired unit.Any advice from anyone?Thank you. Moderator edit: changed “Sonos 5” to “Sonos Play:5 (Gen2)” for clarity.

Everything working fine, went out for a walk, came back & the iOS app has lost three of the four speakers (it “sees” the Play 5, but has “lost” an Era 300 and two independent Ones).The Mac app works just fine - sees and independently controls each speaker still, but phone refuses to find “new product”. Phone restarted, app deleted and re-installed - same phone only finds the Play 5.No ethernet connections - all wi-fi. All one one network, one router, no mesh. No issues for months, then this….Any ideas / help please?

Hi, I have a Play 5 Gen 2, I can connect with a network cable but not on WiFi, I’ve tried a reset of the unit and the WiFi network to no avail.I’ve ran a diagnostic, support number is: 144006030 

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?

I have many sonos speakers. On my Sonos Ones…sometimes the light on one is brighter than the other. Has anyone experienced this? Is it a warning of system and/or network issues? thanks for reading 

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

I keep trying but doesn’t update. The other Sonia 5 works fine

I’m running into an issue playing music from Spotify both through the Spotify app as well as the Sonos app.  I have 2 rooms, each with 2 Sonos One Ls and 1 Sub mini.  I combine those together to be “Bathroom + Bedroom”.  I will start playing a song from Spotify through Sonos, select both rooms together and when I hit play I get a split second of the song on all speakers and subs, and then it goes down to just one.  It will eventually come out on all of them but can take upwards of 30-45 seconds.  And if I skip a song, the whole process starts over.It is not possible for me to run ethernet to any of the speakers at their locations, so I bought a boost and put it just one room away.  This exhibited the same behavior (all speakers were showing as WM: 0).  So I unplugged it and just went back to wireless.Today I tried using both Sonos Radio and YouTube Music.  Neither of these services exhibit the same behavior.  They are extremely fast and responsive to starting, pausing, and skipping mus

Hi Everyone,  I have a substantial set of older Play 3, Play 5 and Sub hardward, and use the older Sonos S1 App.  I used to use the bridge to connect, but have a strong wifi network (250mb download speed) throughout our home, so have configured the speakers to communicate via this home network.  I get intermittent interruptions to listening through the speakers, any ideas?   Have confirmed all of my software is up to date.Absolutely love Sonos and wish I could afford the new speakers!

I’ve noticed a couple of times in my lounge where the One speakers have beeped and said something like “I don’t understand that” when I’ve not even said hey Sonos and not even spoken - although it may have picked something up from the television, I’ve never known anyone say Hey Sonos on anything I’ve ever watched!Now this morning I was unpacking shopping in the kitchen and said to myself “8th of May” whilst reading a use by date and the One speakers beeped as if responding to a request and started playing Planet Rock Radio which was the last thing that had been played on there a week or so ago.Is anyone else experiencing these issues? 

Hi Community, I had my SLs linked to a Playbar,I bought an Arc,so I removed the playbar from the app/system.Now I can’t see the Sls so I can use them as surround speakers.Any clues?Thanks

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

I've changed my router and now my sonos isn't connected As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.I ve tried a reboot but no joy 

After mistakenly leaving tunein on overnight our sonos one stopped listening to us.   We will use the prompt “Hey Google, play ____X_____” and the response from our speaker is “Okay, playing ___X____ on tunein or “playing ___X___ on spotify”.   Then, nothing, crickets, no sound.This happened to our kitchen speaker but now our bedroom speaker will not work either.   Same thing.  I can use spotify from my iphone but no voice control.    Things I have tried thus far:Reset the kitchen speakerDeleted google assistant app on my iphone and re-installed itDisconnected google assistant on sonos app and reconnected it Anyone have ideas that might work?   Thank you.