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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6037 Topics
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Rm91Contributor I
asked in Speakers
Sonos sub not connecting

I have a Sonos Arc and Sub gen 3 which I've been using successfully for the past year or so.I also have a Beam gen 2 which is newly purchased and today I'm setting it up for the first time.I have moved house and want to set up my Beam with the Sub on a new network.The Beam is connected and working...however the Sub simply will not connect/join the network with the Beam.Ignore the Arc for now, as I am not using it currently.I have tried everything, turning both the Beam and Sub off/on. Turning the router off. Using Ethernet cables. Hard resetting the sub.The app has taken me through so many iterations of setup, but fails to connect.I believe it is something to do with the old network (different house/different Internet network) of Sub/Arc not allowing the Sub to leave and join the new network. As some times during my trying of setup today its showing the Arc and sub and asking what products I want on the new network. Obviously j choose the sub, and every time I try to connect it just sa

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KnortContributor I
asked in Speakers
cant find existing products sign in and account are shaded out

My son is app s1 for older products keeps loosing my existing products.playbar pkaybasesubplay100 x2play 5 the top 3 icons in my account are not solid white but shaded out and I can’t interact with them! it’s so frustrating that it keeps loosing my products 

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Corry P
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vinhgherContributor I
asked in Speakers
Symfonisk lamp not working

Hi, I recently purchased a brand new ikea symfonisk gen 2 lamp. It work great and play music for about 2 hours before it suddenly shut down. I tried plugging it back and the light still work, but the speaker doesn't. I've tried to factory reset it to no avail also. The led indicator on the lamp sometime blink when i plug the power back in but then nothing happen. Can anyone offer a solution or suggestion? Any help is greatly appreciated.

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Sotiris C.
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Gilbert06Contributor I
asked in Speakers
connexion ko

Bonjour à tous, depuis hier l'application sonos ne reconnaît plus mes sonos one et arc. Des idées ? Merci pour l'aide  Moderator edit:Google Translate-Hello everyone, since yesterday the sonos application no longer recognizes my sonos one and arc. Ideas ? thanks for the help

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Corry P
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scottpdnContributor I
asked in Speakers
Play 5 - CD Player

I’ve got a Play 5 and want to be able to play CDs through it. What is the best way to achieve this?

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bockersjv
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raeynContributor II
asked in Speakers
Can’t change the room where our Sonos system is located

Hi,We have a Beam G2 w/Symfonisks as rear surrounds. We were using them in our bedroom but moved them into our family room for the time being.We used to have another system in the family room. The soundbar was likely not fully reset and I couldn’t figure out how to remove it from my system so eventually I chose the “hide” option that came up just to get rid of it. The rear surrounds that were in there were correctly reset and removed from the app but a month or so later, they just showed up again.I’ve tried probably 20 times to change the name of our current system from Bedroom to Family Room. Every time I save it, it appears to work, and then a bit later, it’s showing up as bedroom again. The system was already TruePlay tuned again for the current space but I need to change the room it’s located in.Is there still a phantom system somewhere in the app? Do I need to entirely reset and remove everything? Do I need to delete my account and start over? Or is there a less drastic way to get

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AlexGeContributor I
asked in Speakers
Connecting old Play:1

Hello there,My parents gave me their Sonos Play:1, I am currently struggling to connect them on my phone as I have the following error : “Your mobile device couldn’t connect to your Play:1..”, My phone is right to the side of the Sonos and is Sonos is powered on. I try resetting the Sonos and reinstalling the app still not working.Any suggestions ?Thanks,Alex

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cowomo404Contributor I
asked in Speakers
Why is it that my speaker setup breaks every time someone at Sonos sneezes on the software?

Complete audio system stoped again unexpectedly again today. Of course it’s a Sonos update.  it’s 2023 shouldn’t the software updates simply limit new functionality until updated not break the whole system, it’s a little ridiculous.  I used to be proud of my Sonos system, the sound quality and speaker arrangement but these days it’s more of just a hassle - a very expensive hassle. Probably wouldn’t be that big of a deal if the software updates were smooth and it just updated like normal software - but instead of I get the same message, “An unexpected error occurred. Please try again late.” Wow thanks.  So not only does the software not work, the whole system is useless until the software does work and/or I go out of my way to trouble shoot some damn new feature that I probably don’t want. Frustrating. 1/5 do not recommend. </frustrated rant> 

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micromacContributor I
asked in Speakers
sonos speaker connection failure

I rebooted my router as part of routine system maintenance now internet and PC work but lost sonos speakers connection. It was working fine earlier. Help please!

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WildGContributor I
posted in Speakers
MAG6.1 - Mag Series 6.1-Ch. Landscape Outdoor Speaker System Powered by Sonos®

Any tips on tuning this system?  Not thrilled with the sound quality.  To tinny and no real base to speak of. 

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Ken_Griffiths
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ATLcjlContributor I
posted in Speakers
Can’t group speakers v 15.2

I just updated to version 15.2 and now I am unable to group any speakers. I can access them all and play music individually, but I cannot pair any together.  

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toyboy
toyboyChromatic Producer II
posted in Speakers
AirPlay to Roam

My first messageMy second messageWhat am I missing other than it won’t play? 

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Ken_Griffiths
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DoBecContributor I
asked in Speakers
Era 100 Input Use when in Satellite Mode.

Hello everybody,i have a question regarding the new Era100 Input System.So far i‘m using the Ikea Symphonik Speakers as Satellite Speakers with my Arc. Works well for me.But, as my Play5 is in the kitchen, i was always searching for an easy way to connect my turntable in the living room. My question is: Can i connect my turntable to one Era 100, when they are used as satellite speakers with my Arc? Couldn‘t find that info in web.Thanks a lot.Have a great weekend.

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TsiegwaldContributor I
posted in Speakers
How to use Sonos on a google Nest wifi?

Hello !I decided to improve the performance of my home wifi connection by using Google Nest Wifi.As a result, I no longer connect to the wifi of my internet provider's router, but to the wifi network of the Google nest box.Since I did this, the speed at home is much better, but I can't play music from the Sonos application.If I reconnect to my original wifi (my provider's box) and reset the Sonos conf, it works.If I reconnect to my Google wifi and I reset my Sonos system, it doesn't work anymore, on any Sonos service, I use Youtube Music, and it gives me an error 701.Do you know what I can do?I am using the default settings of Google Nest Wifi, I have not customized anything! 

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Ken_Griffiths
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bobuboyContributor I
asked in Speakers
Audio delay / Sonos Five / Airplay movies from a Macbook

I have two Sonos Five speakers set up as my Living Room. When watching movies (set up: MacBook Air connected to my TV via a HDMI cable / output selected as ‘Living Room’), I experience a delay in the audio, the audio being behind the video. I have been told by Sonos that there is nothing I can do about this unless I buy a soundbar and stream the audio through that, using my Sonos Fives as surround sound, but I find it hard to believe that there is no work around here.Strangely, if I watch Youtube videos with the same set up described above, there is no delay. When using VLC or Quicktime however, there is. Does anyone have a hack that can be used here? 

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Jamie A
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ard-goma12Contributor I
asked in Speakers
How to change speaker from one room to another?

I just got my new Era 100 and wanted to add it to an existing room (Living Room). By mistake I added it to another room (Den) and now I cannot change it to Living Room. I am also not able to remove the speaker. Can you please guide me on how to change it to the correct room?

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106rallye
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KlikktigerContributor I
asked in Speakers
era300

I would be interested to know once you got era300 setup as surrounds, what does the music sound like when you set your system to “full” when on playback. Do you still spatial audio from Apple Music?

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Corry P
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noizyboyAvid Contributor I
asked in Speakers
SUB Gen 1 compatibility with S1 App

I have recently purchased a used SUB Gen 1 to use with my existing Sonos system.  I am on the S1 controller because we have some early components that are only compatible with the S1 App.  When I try to add the SUB to the system the S1 app states it can't be added because it is only compatible with the S2 App.  I have tried a factory reset but this hasn’t solved the problem  Can anyone offer a solution?

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the_bart123Contributor II
asked in Speakers
Can I use Lan to audio jack adapter to avoid AirPay delay?

Can I use Lan to audio jack adapter to avoid AirPay delay on Sonos One Gen 2? Like this one https://www.amazon.co.uk/ZYElroy-Ethernet-Adapter-Control-Extension/dp/B08LGLJZCK

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Belly M
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the_bart123Contributor II
asked in Speakers
Will Sonos One Ethernet help with audio delay to my Mac Mini?

Hallo everyone.I’ve purchased Sonos One (gen 2) to be main speaker as I was using speaker in my Mac Mini M2 - so now sound sounds bit better.But now I have few problems with it.Audio delay on Mac Mini  - I know about 2 seconds AirPlay delay BUT will it work bit better on LAN cable? How to do this? Connect it to my router which was connected via WiFi and……. how to FORCE Sonos to use it not WiFi? I want to have WiFi disabled in iPhone - in Sonos and in Mac Mini as I do not use them. Sonos One goes on silent in Mac Mini M2 (latest macOS) after some time of silence and I have to change “Output” in macOS Settings (to TV and then back to Sonos) just to sound work again which DRIVES ME MAD - I hope this is not some kind of energy saving as this speaker does not have batteries to save them and it is hard wired. I unable to add Google Assistant - all I see is just Sonos Assistant. I have Google Assistant app installed on my iPhone and in this app I was able to see and add Sonos speaker - log in

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eatzayloveCollaborator I
asked in Speakers
Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

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Beast51Contributor I
asked in Speakers
era 300 connectivity

I am not able to connect my era 300 with my tv. I have a line in adapter from amazon i am using aux 3.5mm to connect it with era 300. I have harman kardon onyx studio 7 and jbl boombox 2 they are working good with my tv. Era 300 is compatible with dolby atmos and spatial audio. I thought i can use it as a home theatre. But i am not able to use it

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Stanley_4
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DavidHomerContributor I
asked in Speakers
Ding Dong

My Sonos One is sat there making a frigging annoying ding dong noise. I’ve taken a video but this support site won’t allow videos and you click the chat link on the support page and that doesn’t work either.Please help it was a present from my girlfriend and she’ll be upset when I put an axe through this thing.

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Corry P
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SkipperjonceContributor I
asked in Speakers
Era 300 into legacy system

Hi, I have a couple of Play 1 speakers and a Connect. The connect only works on the S1 version of the app so stuck with that for now. I'd like to add an Era300 to my setup but it says its not compatible with the S1 app. Am I screwed or is there a way to retain the connect, add the era and still get them playing together nicely? 

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Taylor AndersonContributor II
asked in Speakers
Era 300s as stereo pair right and left tweeters not outputting siubd

So I have two era 300s and noticed that when I pair them each together as a stereo pair the right and left tweeters no longer emit much sound. Whereas when I play music with each separately, I could absolutely hear more sound coming from those tweeters. Do they get turned off after being joined as a stereo pair?  I’ve tried both Dolby Atmos music and stereo music via the Amazon music service in the Sonos app. The woofers and the front tweeter and the top tweeters all sound the same but the side tweeters sound relatively inactive…

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