Is customer support at sonos terrible?

  • 14 August 2023
  • 26 replies


I have tried to find a resolution today for my SL one as it keeps dropping out whilst the others are find, playing music delayed and having reverb. Sonos say its interference, though all other sonos equipment works. 

They have been quite rude and instead of escalating have left me on hold for 90 minutes to then hang up. 



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26 replies

You’re just being a troll now, it’s a bit embarrassing 



I have raised with trustpilot, it’s my fault I should of done my research prior and realised that they were not a trustworthy company with 1.5 rating.