Answered

LG has released a firmware upgrade for the B9/C9/E9 supporting multichannel PCM passthrough.  This is great except Arc doesn’t support it yet. Because of this new update, my Apple TV decides it should use LPCM instead of Dolby Digital 5.1 with Atmos enabled resulting in only 2.0 audio for non Atmos content.  The current only workaround is to disable Atmos and enable it when you want to watch an Atmos file.  Very frustrating as the previous firmware had no issue.  

Anyone have any idea if Sonos will soon support Audacy.com streaming radio stations?  My local station left radio.com for Audacy and now we cannot listen to it.  Thanks!

Is it available to purchase in the UK as I can only see it priced in USD?

BonjourMa play 5 gen 1 ne se réinitialise pas. Elle reste toujours sur le voyant clignotant blanc.J'ai déjà visité pas mal de forum mais sans  trouvé.Y a-t-il une pièce à changer ?Merci pour votre aide Anthony  Mod edit: added Google translation to English (this is an English forum)HelloMy play 5 gen 1 does not reset. It always stays on the white flashing light.I have already visited a lot of forums but not found.Is there a part to change?Thanks for your helpAnthony

With the Sonos S2 app on an iphone my Arc was detected and connected to my home network, but will not connect to my new LGOLED77GX TV. I have set the TV sound to output to HDMI Arc, and in additional settings I set the TV to audio pass through and to HDMI eArc. The Gen 3 sub is connected to the Arc, also via the wireless home network. The connection between the TV and the Arc is an HDMI 2.1 cable, plugged into the LG's eArc terminal (HDMI 2), and the other end is plugged into the Sonos Arc. I have tried simply powering off the Arc, and also a factory reset of the Arc, but each time I try to connect the Arc to the TV the Sonos 2 app says it cannot connect to the TV when I tell it the Arc is physically connected to the TV as described above. Help please 🤔.

Can Sonos add Scribd audiobooks to their services? Would love to listen to via Sonos instead of AirPlay, which does play on all 5 speakers, but drains my phone's battery. I listen to Audible all the time on Sonos & am grateful for that link-up. Now, Scribd would be amazing. Thanks!

Seems that there is no way to use the alarm on files on my hard drive, or a way to upload my files to Amazon or Apple Music.Let me know what I am missing.

Is there any chance that the Saxo app could be compatible with the Sonos player? We listen to books through that app.BW Heidi

Greetings all,I have been trying to figure out why my Subs will not connect to the playbars in my rooms.  I have two subs and two playbar that used to all work.  I moved and had to set it up with a new router.  Playbars, plays 5, play ones all work wireless.  When I try to set up the subs.. I can detect it set it up, but adding it to a room with a playbars it fails.  It gives an error about unable to find sub.  If I factory reset and add it to a room without any devices, I can add the sub, but it comes up as unassigned.   When I assign it to a room, it fails again.  If I do it directly, plug it into Ethernet, it works fine.  It updated, and when I unplug it, the sub disappears.  I then retried again after the update, and no luck.  Same error when adding it to a room. Help?  Any ideas?

Hi All! I am a bit confused and can’t find a clear answer. Can I use a Sono Port to connect my Marantz receiver and use Sonos speaks as satellites in a 5.1 set up. So, if I’m watching a movie, the Marantz handles my bowers and wilkins left, right, and center speakers but it’s synced with the Sonos speakers via the sonos port? will that work? 

I have problems adding 2 Play:3 as Surround speakers for my Playbar.I have tried resetting the Play:3’s. Rebooting the playbar and turning off all my network equipment.Diagnostic: 1902068528does anyone have any input on what I should do?The Playbar is my main device, and it is connected by Ethernet. It is the one that connects the whole system

Hi, I have 2 seperate 5.1 systems in my home currently.  I have arc, sub, amp and 2 non sonos in-wall speakers in living room and I have playbar, sub, and 2 sonos one’s in my bedroom.  What I need help with from the community is:  Can I have the exact setup listed above but change out the 2 sonos ones in my bedroom for 2 more inwall non sonos speakers and continue running 2 seperate 5.1 setups.  I know the amp can run up to 4 speakers but I am not sure if you can continue running 2 seperate 5.1 setups off of one single amp.  Hope this all made since.  Thanks for the knowledge if you know the answer.

Hi all, recently moved into a house with the NUVO Concerto system and looking to update the source systems (currently runs off a computer CPU with music folders...). I just want to know if I can plug in a Sonos Port into the basic RCA source inputs or if this particular amp will be to out of date. Ideally I can control music and volume from the Sonos app rather than the NUVO control panels on the wall in each room for the in-ceiling speakers. Hoping I don’t need to update the multi-zone amp.

HiI recently bought a Sonos Amp. I connected my turntable via line in and my tv via HDMI. For both I have automatic switching activated.It works fine, except when I just watched TV. The Sonos Amp doesn’t seem to detect when I turn off my TV. When I try to to listen to my turntable short after, it doesn’t automatically switch: I have to switch it manually via the app, where I get the warning the TV audio will stop. Is this normal? I read somewhere TV audio always gets the priority, but it should detect when the TV is shut down and the audio stopped, no?I have a LG CX tv, if that’s useful to know.Thanks in advance for your help!

Hello, May, last month, you informed us that there would be no more update for the old equipment on sonos1.I could live with that because everything was functional at home.And now you are pushing a final update that prevents most of the adjustments on my system.I can’t even change the sonosnet channel. I have computers, android phone on version 7, tablet on version 7, android boxes on version 7.You said the truth, there will be no more update, only a downgrade.What’s the reason behind all this?

I have 3 Play 5 - Gen 2’s. I am considering buying and or upgrading to Sonos 5’s. The upgrade program is offering $75.00 for each speaker that I own. I payed $500.00 for each of my speakers. Why do these Sonos speakers depreciated so much? I would never sell my $500.00 (still in immaculate condition speakers) for $75.00. RegardsUpdate: I totally misunderstood the upgrade policy. I apologized for my misinformed post.Regards

Does the Sonos system honour the ‘Album Artist’ tag? I suspect not, but why not? Or is there  way round it…..Everything works - I can see my library, I can play music, I can play radio stations etc etc. Just cannot fathom how to get the darned set up to honour the ‘Album Artist’ tag. All other tools/systems I have do honour the tag (J River, Logitec media server, plex etc).Any info/advice gratefully recieved.

My new Sonos beam works well with the TV as sound bar and is also connected to my Alexa app. The Beam will respond to Alexa commands but will not play music independently. Alexa app has Amazon and Pandora music apps enabled. I understand that it is not configured to play on the Alexa "everywhere" group but it should still play music by itself. Any suggestions?

After four month of working completely fine and no changes to my router or network, my Beam will no longer syncs with my 2 Ones and Gen 3 Sub.  Help!  I’ve reset everything to factory and it still won’t sync. I was able to get the Beam to connect to the Ones in surround mode by connecting the Beam to an Ethernet cable.  But once I unplugged the Ethernet cable it no longer works.  Help!!!!

Qué pésimo diagnóstico técnico sugerir un REEMPLAZO a un podructo con el que tengo apenas dos años Pay 5 Gen 2 sólo porque su RESET no funciona,  si no tienen forma de garantizar seguimiento técnico en físico mejor no vendan su productos en Ciudad de México, a cualquier usuario de marca que  no reciba un argumento técnico confiable en su producto no es adecuado que sugieran un REEMPLAZO como si fuera un costo tan fácil de asumir cada año.  Nunca había tenido problemas con sus productos llevo muchos años adquiriéndolos pero ahora tirar a la basura una inversión asi por 2 años no es viable sin conocer motivos coherentes. What a lousy technical diagnosis to suggest a REPLACEMENT to a pod with which I have only two years Pay 5 Gen 2 just because its RESET does not work, if you have no way to guarantee physical technical follow-up, better not sell your products in Mexico City, to any Brand user who does not receive a reliable technical argument on their product is not appropriate for them t

Hi.  Thinking of buying an Arc. With the 15% upgrade the total cost is 7649 NOK. Is this included all costs, or will there be any customs fee?  Regards Pål

Is is possible (if so, how) to use my gen 1 Play 5 on Sonos 2 thru Sonos Connect (not amp), just as one would use a regular speaker?

Hi Just bought a Sonos One last week to replace the old Bose SoundLink Air.I can airplay the music to Sonos One from Mac & iPhone, however, Apple TV (3rd generation, A1469, 2014) can only airplay to the old Bose, rather than to Sonos One.The Apple TV  recognize the Sonos One,  I can pick as airplay device. But when I play the Netflix (or whatever media), it will pause then sounds and switch back to Apple TV. Can someone help to diagnose the root cause and advise the solutions?

Hey Guys,I am trying to figure out if I want to keep my sonos play 5 (gen 2) or keep my Klipsch III. I am lookin for the best audio quality I can get. And currently I am using usb audio with my klipsch verses wifi with sonos. I keep reading that because of the s2 app sonos can now handle 24 bit. I have deezer, quboz, and tidal. But I also keep reading that it has to be through a local music library. I don't know what that is. Can I stream 24 bit through the deezer/quboz/ tidal control centers in the s2 app or do I have to set up a local music library?

Just had forced upgrade to Sonos 2 Controller. New AMP with Architectural Sonance In-Wall speakers and Numark turntable with built-in pre-amp (TT USB model) I can get Spotify to produce sound through Amp and speakers. When using turntable, I get silence. Yes, the turntable is set to Line-In.  I am using RCA cables to connect from turntable to Amp. Turntable has successfully worked when connected to other devices.