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Answered

Sonos Playlist section missing

  • April 26, 2021
  • 3 replies
  • 266 views

  • Contributor I
  • 2 replies

Recently I've been experiencing this problem intermittently. Often i could not find my Sonos Playlist section. Please advise if anyone knows the fix to the problem. Thanks

Best answer by Corry P

Hi @NGJ 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.

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3 replies

Airgetlam
  • 44732 replies
  • April 26, 2021

Sounds a lot like a network issue where your controller is not maintaining a constant connection with your speakers, but without more detail, it’s relatively hard to tell. 


  • Author
  • Contributor I
  • 2 replies
  • April 26, 2021

Thanks for the response. I think you're right... the problem just appeared right after i upgraded to mesh wifi 6 asus zenwifi.


Corry P
Forum|alt.badge.img+19
  • Sonos Staff
  • 9135 replies
  • Answer
  • April 28, 2021

Hi @NGJ 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.