Answered

Hi,New on here and just looking for some advice, recently got a beam which I love but torn on which rear speakers to get?I am tempted by one SL’s as I can get discount on them and their size will help them blend in but as I don’t intend to get the subwoofer I’m also considering the IKEA Symfonisks, I’ve read these produce more bass than the one, is this correct? Their price is obviously more attractive too but the size of them not so much.Is the difference in sound quality of the ones worth the extra money when it comes to rears? Thanks 

I currently have an Arc and a sub on my TV set up. I’m wanting to go surround sound. I already have a play 5 gen2 and was wondering if I would be better off getting another play 5 and having them as the rear pair or getting 2no play 1SLs?

Hi all,I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.? Thanks,  

I’m very curious about Sonos Radio HD… I would definetly consider subscribing to it however i never ever use the app to get my music … I always use voice to request for music and this is a must have for me to subscribe…  so my question is can i have Alexa use Sonos Radio as my music service or do  I always have to use the app ?  

Trying very hard to connect sonos 1 to alexa . It used to work . Then stopped . Alexa worked but would not plsy sonos 1 speaker . HAve reset speaker . deleted / restored app both sonos and alexa .  (all speakers work on the sonos app) . Now alexa wont work at all . Alexa app says it is enabled . Sonos shpows speaker . In Sonos services i cannot find voice / alexa option . 6 hours on this . HATE IT .  

Frequent drop out on Sonos radio when listening to bbc 6 music and others. Have tried usual fixes to no avail. The problem has been increasing since introduction of Sonos Radio. I don’t have the HD radio option. WiFi speed in house is good and consistent.getting very fed up with Sonos these days.Diagnostic 1277947695 

If I purchase the Surround Set, are the One SL speakers truly wireless or will they need to be plugged into an outlet or amp?

Hi , I noticed that inside the arc the center speaker stop working and I only sound come out from  the left and right speaker of the arc . After a minute , the center come back I change the HDMI cable , power off completely the TV LG UF6450 ( lastest firmware ) the problem occurred 5-6 times per day thanks for your help

Every so often sonos requests I reauthorise the Apple Music service. This now immediately triggers a sense of mounting horror as I know what happens next.  I try to reauthorise and it says my Apple ID password is incorrect.  I delete the service and try to reload it, it says the password is incorrect.  I delete the sonos app and reload it, then try to add Apple Music again and it says the password is incorrect. The only way I can get it to work is to CHANGE my Apple ID password and then try again.  I shouldn’t have to do this!  Please can someone tell me how to sort this out once and for all?  I don’t want to throw my sonos speakers in the sea (well, I do a bit actually) and buy Apple ones instead as they’re expensive but I don’t think I will get this problem if I do so.  

RTE radio 1 seems to have disappeared from Tunein and though it appears as a choice in Sonos radio, won't play. This has just happened in the last few days. Anyone else with this?

Hi everyone Don't know if you can help. I watch a lot of you tube and tv (itv, netflix, prime etc) through my samsung tablet.  How do i watch this on my tablet but get the audio out of my new sonos one 2nd gen?  Via samsung "smart things' on my tablet i can choose the audio output to play through my google speakers and various blue tooth connected devices (headphones etc) but ill be blown if i can get it out my sonos??   Please help xx 

Beam is set up with Sony XBR-65X950G-65.  After hard reboot of Beam, TV remote controls Beam volume as expected.  Next time TV is turned on, Beam has stopped responding.  Only power-cycling the Beam fixes the problem.  Issue has been present from day 1.Ideas?

When using spotify the playback always drops and we get a “ cannot connect to spotify”WiFi is all good and connection is good - any help?

I’ve had my Sonos system for about eight months and almost exclusively use Alexa and Apple Music (which is my default Alexa music service). It was rock-solid up until the last couple weeks.It used to be that I’d initiate the music via Alexa and the music would start about a microsecond after Alexa read back my specified playlist, album, or song. Now it takes more like 5–10 seconds for the music to start, though sometimes it doesn’t. When it does start, I get drop-outs on some speakers, and sometimes the music just stops. This morning it gets a couple tracks into one of Apple Music’s “Essentials” playlists and then just stops. The Sonos app says there is no music selected. The same music through Apple Music works solidly if I initiate it through the Sonos app. But I much prefer playing music via voice. I’m using an Arc linked to two Ones, in a surround configuration that includes a Sub in my living room; two Ones with a Sub in my front office; a standalone One in a bedroom; and a Beam i

I have the 5.1 system with the play bar. Something happened a few weeks ago where all 4 speakers got removed from the stream app. They were there before. I've controlled them multiple times. Or at least I remember doing it.Im trying to add them back in. I reset one of them. That seems to get it back in the app, but it couldn't be linked. Sonos can't seem to find any of those speakers unless I reset them.I think the problem might be that its trying to re-register the product, but its already registered. I have the same account. Same wifi. Everything is the same. The speakers just disconnected for some reason. Is there something I can do to unregister or import these speakers? Before you ask. I've rebooted everything multiple times. Sonos app is ignoring those speakers I haven't attempted to reset.

Is it possible to pair sonos one gen 2 with sonos 5?

After broadcasting, all radio programs are available in the form of AAC files at http://archiwumnowyswiat.top/.How to connect SONOS to this library?

Sonos being an Amazing Company with Fantastic Speakers. I have Play Bar, Play 5, Play 3, Play 1 x3 and Connect. Whenever I have a Party or Gathering  with friends. Everyone always says to me ... can you play this Song or Mix on YouTube through my Sonos Speakers and I have to say NO unless I download and convert it and then move it to my Tablet so that I can go to Play What's On This Device. By far the biggest downfall...

I have an LG tv with an HDMI arc. This tv sits in the kitchen. The Sonos Amp and cable box sit in a cabinet in the next room. I have access to the tv's hdmi cable that is plugged into the TV's hdmi arc port. The Sonos Amp is connected to two ceiling speakers in the kitchen. I want to be able to connect my cable box to the TV in the kitchen and have sound come through the two ceiling speakers. I purchased a 3 x1 HDMI switch. I hooked the tv hdmi cable that is connected to the HDMI arc port on the tv to the HDMI output on the switch. I have the cable box connected to an HDMI input channel. I have the Sonos amp connected to a different HDMI channel. Obviously this set up isn't correct, as the cable tv sound is not coming thru the ceiling speakers. What do I need to do to get my cable tv sound to play through the ceiling speakers? Do I need an HDMI switch with arc? I don't have any Sonos soundbar connected to the TV.

Ever since my app updated, my Connect has very low volume. Connect→ Amp→ Speakers. Amp turned to 100%. Worked fine prior to update. Diagnostic: 502130599.

When playing songs from both Tidal and Spotify I get the error message “Can’t play XXX the track isn’t encrypted correctly” and skips to next track of the album and so it goes on.This is very annoying, please help. 

My Playbar suddenly stopped working with TV audio this week.  I have an LG UK6570AUA using optical out.  This has worked without issue for 2 years.  If I go into the app I can play music.  It will not recognize the TV input.  I have this Playbar set up along with a sub and two surround speakers.   Strangely when I try to use the volume up on the remote, the LED on the Playbar does not show anything.  But when I press volume down, the LED blinks.   Regardless if I go into the app it does not see that there is a TV source and raising the volume does nothing.   So this happened for the first time last Thursday.  I reset all connections, power cycled a few times, and eventually the playbar came back.  Today (Saturday) same problem.  I cannot do the same kabuki dance with all the wiring again.  My wife is pissed.  I had to go back to the TV speaker. I have seen other posts about this problem.  Seems like a silly issue to have.     Please help ASAP.  

I can't get two Play 1' to pair as a stereo pair. Both are in the same room as the router as we live in a small flat. What can I do? 

Recently, when I look at what sound is output on the SONOS App I always see “TV” even if there is a DD source.  I checked the TV setup and it is still on HDMI Arc/external sound.   Am I remembering wrong….did it always just say TV?How can I tell if the Sonos is getting a surround signal? I have Sonos ARC with sub + ones for surround and a LG OLED 2017 TV

My Denon 4400h has a HDMI output to feed Zone2 with both audio and video. Can I use that connection to feed the Sonos Amp using the HDMI input even though the output is audio and video and not specifically ARC.