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himy sonos MOVE disappeared from my system so i followed all solutions on website to add missing product.  it was recognized and all was well until the next day and the same issue arose.  when i followed solutions again, it now says it is not registered and when i try to finish adding move to system the error message says contact customer care.added to this, the microphone is now not working so i cannot ask ALexa to play etc..when i press the MIC nothing happens.any ideas?thanks 

Ok. I’ve seen many old posts regarding random soft bong sound coming from Arc. Keeping it simple… my Arc has never been connected to my TV. I use the Eero Pro WiFi that has performed extremely well. I use Alexa only on my Sonos devices. Sound tone happens when not using Sonos for 24 hrs. Seems like real issue that has not adequately been addressed by Sonos. I’m regretting my $2k purchase and afraid to mount this device. Please help. B

Diagnostic: 1552642786 Move has worked perfectly since purchase.However, it has recently just dropped off the app and can’t get it to work.  Have reset the speaker and also the router and it appeared for a while, then it goes again.  If I manually turn the speaker off it reappears within the app saying offline…Please can someone take a look at this as it is really frustrating.ThanksDaniel 

Hi hopefully you can help...I've been having trouble using my Sonos system recently.The Arc disappears from the Sonos system after playing music in a group with other speakers from Spotify.When I group the Arc (with sub and 2 rear surrounds) with a Sonos One and Sonos Five,  it fairly consistently drops out of the system, requiring a power cycle to bring it back. All speakers are connected by WiFi. All except the Arc are using 5ghz, not sure if this is relevant...My wifi router is an Asus RT-AX55. I had a search and found an article suggesting disabling a setting (airtime fairness),  but this doesn't appear in my router config.I've tried connecting an Ethernet cable to the sub and use SonosNet but this didn't work at all. Nothing could connect, I assume its because it is part of the Arc subsystem… Any ideas on how I can fix this for good? Thanks,Paul

I understand that you can group together other pairs of surround Sonos products to a existing 5.1 setup. However I would much rather be able to pair four ones to a beam as a single group so it’s a genuine surround in comparison to grouping others to imitate stereo and surround together. A 7.1 system update in the app to allow this I believe  everyone could get behind.

Hi, I recently changed my router.The router supports both 2.4 and 5.0. When I try to reset my Sonos to the new router, I get to the point that speaker does the chime noise, but then the speaker says that my speaker is not up to date and then forcefully exits the reconnection wizard.  How do I either update the speaker, or ultimately reconnect my speaker to the router? ​​​​​My fear is that the Sonos is bricked and requires it be updated before changing the network. Please tell me at least that's not true! Extra information:I have one play 3, and two play 1. I have BT infinity, home hub 2.  

Suddenly I am hearing my Beam bass is distorted with a vibrating noise. I have been using the factory set equalizer setting without any custom adjustments.

Hi All, I have recently purchased an iPhone 12 mini. I have true-played with the iPhone 2-3 times now. My ARC just sounding very tinny now, has anyone else had this issue? are the newer iPhones an issue when true-playing?     

I have a Bean and two Ones for my TV. A lot of the time the voices on the TV program are quiet but the sound effects are loud. I find myself having to constantly turn the volume up and down.is there a way to even them out?

Hello, My TV has ARC, but not eARC, so I’m getting the HDFury connector to pipe ATMOS from my AppleTV to my ARC.  My TV has other sources, and the room has the ARC and the Amp, is it possible to have BOTH my tv ARC connected to the Amp HDMI input and the AppleTV/HDFury connected to the ARC (for ATMOS)?

According to the setup instructions the Roam has two modes to save energy.One is a long five second hold of the power button which requires the same power button to switch on. The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button. Had anyone had any luck with waking the unit using the play/volume buttons?

It seems that I’m not the only one the caps blown on the power board of the Play 3 with the terrible plastic burning smell..Any replacement power board kit out there?I think the product should have been recalled if not already had happened. thanks.  

I have the black subwoofer that has the single button on the front.  When I plug it in no lights or anything appears on the front.  I have tried another power cord, tried holding the button on the front and plugging it in.  Nothing works.  1k for a few years…  do you have any ideas?

I’m trying to connect my onkyo system (housing analog cd, phono, aux inputs) so that it provides a single output to the Sonos port…can this be done? 

Just set up my Roam. Works great with Airplay 2 from my Apple devices. No problem selecting the Roam speaker to play from the Airplay2 icon. However, the Home app cannot find the Roam. I just get a never ending spinning icon. (I have iOS 14.4.2 on my phone, which is the latest version as of today).I tried powering on/off the Roam, then went full nuclear are reset it. I’m not sure what the next step would be...or maybe I missed a step in the setup. 

I’ve got the s2 app and have struggled with connectivity. Every time I open the app it won’t connect to the speakers. I’ve now tried changing channels on my router and resetting everything from scratch so router, both play 3’s and play  1’s as I have two of each. I now cannot get the speaker to connect at all. The app sees them, asks me to go through the motions of setting them up which seems very slow now. Then at the end says it’s done everything but says the speakers cannot be seen in the app and to switch them off and back on to complete the process. When I do that nothing happens and I go back to the beginning. Absolutely desperate for help as I’ve tried calling Sonos only to keep being told they are closed even though I’m calling during their advertised office hours. 

Using the S2 app on my iphone XS it says unable to connect to Sonos.If I switch my phone off then back on it will connect but if I then quit the app, restart it and try to connect I have the unable to connect message again. Any suggestions?

I may be completely missing the point here...but when I take my Roam out and about the S2 app becomes unusable as a control for the speaker. As soon as I am beyond range of the home WiFi the app simply reports the error that there is no WiFi (correct) and effectively locks all functionality. How does this support the use case of taking Roam to the beach/ park etc?

I am getting an error when playing the This American Life podcast to SONOS using either Pocket Casts or Tunein.  The error message is:“Unable to play “episode title”.  The song is not encoded correctly.”This error occurs when I try to either fast forward or restart a podcast.  If I play the podcast from the beginning without stopping I do not get the error and it plays correctly. The error does not occur when I play the podcast on other bluetooth speakers. I do not get the error from any other podcast.  I have only started getting this error in recent weeks. I get the error when I play the podcast from my iPad or my android phone.  I get the error on all episodes, even those I have played in the past. I have unsubscribed and re-subscribed.  I have deleted and then downloaded episodes again.  But the problem persists. This is a very specific and odd problem and I am hoping someone might have a suggestions on how to fix this. 

Hello,I have a very annoying and disapointing issue with my Sonos Arc.First , with streaming services like Spotify, I need to put the volume up to 50% for earing music with good quality (loud and clear), whereas  20% were enough with my previous soundbar. I am a little bit sad about this. Second, the tv sound (lg cx 55’) is much louder and clearer without the sound bar. I need to put the sonos arc to 70%. (dolby 2.0) On Amazon Prime, directly from the tv : 30% is enough (dolby 5.1) , on netflix 40% (dolby 5.1 or pcm 2.0), spotify and youtube 20%. With the PS4, LPCM is not a fairy tale, i can’t passtrough 5.1 correctly , the app indicates 7.1 and the sound is very quiet. On dolby the sound suffers from a brief delay and it’s not very clear. I am very annoyed and disapointed, i wouldn’t recommend sonos. I can’t return my soundbar to my local supplier now, but for me it is just not usable. My tv is up to date, my soundbar is up to date .. I’ve tested many combinaison (arc → earc, passtrou

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One'sStill I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.Also the sonos s2 app (on my Iphone) states that it can't connect to SonosAny idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

The latest version upgrade of S2 12.2.4 has started to say that the OS on my Motorola G4+ phone Android 7.0 is no longer supported. It now no longer finds my Sonos Play:1 and Play:3 speakers in the app. The notification directs me to the Sonos website documentation that says that Andriod 7 is supported. I haven’t seen any announcements that Sonos is dropping support for Android 7. Why is this happening?

So I had 2 play 5 gen 2s using a line in and optical adapter from my tv paired with 2 play 1 as rear “surround” speakers. This weekend I bought a Sonos arc and connected the 2 play 1 as the surround speakers, it’s awesome.  however when I paired it with my 2 Sonos play 5s (which are in a stereo pair) it had an echo. I was able to adjust the tv dialogue sync to +2 and it fixed it.  however my question is, is their a way to pair them with the arc so it reads as an entire system. I use Google tv and the remote will control the arc but not the play 5 volume. My hope is to find a way to pair all 5 speakers together as one. Any tips would be appreciated.  in a perfect world I’d love to be able to pair them all together and have the low end come from the play 5s.  I realize this is overkill, trust me I’m married, I’ve heard it. So just helpful tips no judgement on my choice to go deaf by 50. 

I plan to install my five pair horizontally. im guessing they will still work as stereo pair and not have to be used vertically for them to work as they should. I know it sounds like a stupid question but I just want to make sure. 

Can you use the same Sonos email account for both the S1 and S1 "parts" in a s1 s2 split system - or - do you need a different e-mail for the new s2 part?