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Answered

Arc keeps losing connection during setup

  • May 2, 2021
  • 11 replies
  • 212 views
J

I have had many problems with my Sonos system since I bought it two months ago. Almost daily for the last month all of my devices cannot connect to my system. Typically I can reconnect by power cycling some combination of the router, the modem, and the devices. But now my arc can’t connect. I can get the app to find it, but it loses connection while setting it up. This is ridiculous. 
 

I have an arc connected to my TV, sub Gen 3 and two Sonos one SLs pairs as stereo. I have a Sonos One in another room. It is always something. Thinking about returning if I can. 

Best answer by GuitarSuperstar

Keep it on channel 6 if it is working. It you experience problems again, switch it to channel 11.

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11 replies

G

Are you able to connect the Arc or the One in the other room directly to the router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi
J
  • Jay McCarron
  • Author
  • Contributor I
  • May 2, 2021

The arc is already connected by Ethernet to the router. I cannot connect any other devices to the router by Ethernet. 

G

If you disconnect the Arc from the router and use a wireless setup, do you notice any difference?

"Receive with simplicity everything that happens to you." - Rashi
J
  • Jay McCarron
  • Author
  • Contributor I
  • May 2, 2021

If I disconnect the arc, it can’t find the network at all

G

What model router are you using?

"Receive with simplicity everything that happens to you." - Rashi
J
  • Jay McCarron
  • Author
  • Contributor I
  • May 2, 2021

Eeros 6 (not pro)

G

Is the Arc connected to the actual router or gateway or to one of the Eero “pods”?

"Receive with simplicity everything that happens to you." - Rashi
J
  • Jay McCarron
  • Author
  • Contributor I
  • May 2, 2021

It is connected to the actual router through an unmanaged switch. 

G

What is your SonosNet channel set to under the Network settings? Eero recommends channel 11.

"Receive with simplicity everything that happens to you." - Rashi
J
  • Jay McCarron
  • Author
  • Contributor I
  • May 2, 2021

It is set on 6, but remarkably, everything magically worked this time. If I change it to channel 11 now, will that screw anything up?

G

Keep it on channel 6 if it is working. It you experience problems again, switch it to channel 11.

"Receive with simplicity everything that happens to you." - Rashi
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