Why does my Sonos Roam keep turning itself off?

5 replies
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I turn on the device start playing music and without warning the device turns itself off

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James L.Answer

Retired Community Staff

Hi @Dutts76,

That doesn’t sound normal. I recommend submitting a diagnostic after one of these “power off” events and getting in touch with our customer care team who can take a deeper look into what’s happening with your Roam.

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James L.Answer

Retired Community Staff

Hi @Dutts76,

That doesn’t sound normal. I recommend submitting a diagnostic after one of these “power off” events and getting in touch with our customer care team who can take a deeper look into what’s happening with your Roam.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

D

Dutts76Author

Contributor I

James. Thanks. The Roam was faulty. I ended up with a 30-40 mile round trip to exchange the product. Not the greatest first impression for a new product. Parking issues and late to subsequently collect my child from school. Unnecessary drama.

James L.

Retired Community Staff

James. Thanks. The Roam was faulty. I ended up with a 30-40 mile round trip to exchange the product. Not the greatest first impression for a new product. Parking issues and late to subsequently collect my child from school. Unnecessary drama.

Ah, I’m sorry to hear that. That’s not the experience we hope people have with Sonos products. I hope you’re able to enjoy your new Roam and everything works as it should. We’re here if you need anything :slight_smile: