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I just installed a Sonos system. It took me a while to get the Arc soundbar (with sub) and the two One SL speakers all connected. Once I turned the TV off and turned it on again, the One SL surround speakers are not producing any sound. The Sonos phone app is seeing them all together in TV Room and the lights on the One SL speakers are white. Any ideas?

Hey guys. I´ve been reading many topics about this issue, but none of them could help me get through my problem. I have a LG GX plugged to My Sonos Beam (with paired Sonos One stereo pair) via HDMI ARC port (the HDMI port 2 on TV). The first time I plugged them together it just worked, the TV told me a sound output was found and offered me to use it. It was all great, until I´ve turned the tv OFF. From that moment I had no sound at all (using HDMI ARC, with Airplay 2 it´s all OK). I´ve unplugged it all and restored tv to Factory Settings, but this time I´ve disabled the “quick start” option of the tv (as mentioned for a user in a forum). It worked the first time, then the issue came back, no sound at all. My cables are HDMI 2.1, and just to make sure, I´ve used the original one provided with the Beam. I´ve unplugged everything from the wall, waited 30s, plugged it back, still no sound. The ouput on TV is set to HDMI-ARC, on Connections Menu the options to auto detect devices, enable Si

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

I recently purchased the Sonos Surround Set. The Arc wasn't working, so I ordered a replacement. I've now had some time to play about with the system. My thoughts: 1) The sound quality is good, but I'm not blown away. I only get a "Wow!" feeling when listening to Dolby Atmos test footage. Now, I realise that sound quality depends on the source, but I wasn't blown away by Blu-Rays and Netflix films that supposedly have good sound quality. 2) The sub seems to make no difference. It is definitely connected and active, but there's no difference when I switch it off and on.  3) The rear speakers (Sonos Ones) are good, but I find that I have to be really close to them to get the benefit. This might be a personal thing. When it comes to the rear speakers, I don't really want a subtle sound that you hear occasionally. I want to feel like I'm in the middle of the film. 4) Night Mode seems to make no difference. Voice Enhancement seems to make no difference. 5) I tested T2 Judgment Day on Blu Ra

Hi all,I've been having issues to stream different music to different rooms with my Spotify account. At the beggining I thought it was because I started the music from voice control but now it happens whether I start streaming from the sonos app or from spotify connect. It just stop the music on the other room and indicates that the account is already on use. I have a spotify premium account and this was never an issue before. Any tips to solve it?? Thanks!

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

I’ve had my Sonos Roam and wireless charger for about a week. It’s been in my office the whole time. Today, I noticed there was no longer a magnetic connection between the Roam and the wireless charger. Why would this happen?

Hi,  I hit upgrade on my recently purchased but used connect on the website in error. Now the device doesn’t show in my system. Can this be rolled back at all, its playing with my OCD. Thanks very much

I’m trying to figure out why my Sonos speakers (2 x Play: 1, 2 x Beam, 1 x Symfonisk Bookshelf, 2 x Symfonisk Table Lamps, 1 x Move, 1 x Roam) keeps cutting off.  My router is an ASUS RT-N66U.  Could it be that I need to upgrade my router?  It’s always done a good job except for the music playback on my Sonos speakers recently.  I took a diagnostic.  Can someone take a look at it and point me in the right direction?  272111800 Thank you! Dan

Hi,Google announced their Assistant and Apple Music are now compatible on Smart Speakers: https://www.google.ch/amp/s/blog.google/products/google-nest/never-miss-beat-apple-music-now-available-new-nest-audio/amp/ When will Sonos join it‘s competition? 

Can I use a 20 watt apple usb c charger to charge roam or could it damage it?

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

I got a confirmation email on 04/6/2021 but not gotten nothingafter

Hi,I have a question. I just installed a Sonos Beam in my leaving room. Works well but I already had two Sonos Play 5 paired to play music that I wanted to use them as surround speakers as well. Unfortunately, when I go in the app and try to set up the surround options, the only choice I have is for Play 1 that are in other rooms but no option to choose the two Play 5.any advice on how to do this?thank you!

Just bought a Sonos Roam and unable to play my tabata app without using Spotify. Can anyone recommend an app that will play on its own. Thanks. 

Hi all had the Roam very pleased however I can get it to transfer the music it is playing to the nearest speaker I have two beams but are  connected to play 1 which are not supported is that my problem.Also I have a iPod classic 1tb which I was hoping I could use a Bluetooth transmitter to Roam but the ones I have are older and will not link is there a version Bluetooth transmitter needed the highest I've seen is  3.1 or is the fact with a phone you have a visible named connection to link with, I'd love to try the more expensive Bluetooth transmitter for iPod but at £80 reluctant to spend that much as it's only the Roam I want it to really work with cheers Phil.

How can I stop this. Bought $6,000 worth of gear and not working properly.

Hi. Picked up my roam last week and I keep it constantly on my Qi charger. I ask Alexa to play music for maybe 20 mins every weekday and longer on weekends (remotely). ‘Will I degrade the battery/reduce the life expectancy’ of the Roam if I keep it constantly sat on a Qi charger in standby mode?I have read conflicting answers to this question, but is there somebody from Sonos who can provide an accurate answer. Thanks

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru

Recently I've been experiencing this problem intermittently. Often i could not find my Sonos Playlist section. Please advise if anyone knows the fix to the problem. Thanks