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Roam bluetooth issues

  • May 4, 2021
  • 2 replies
  • 220 views

Love my roam, but am noticing the occasional bluetooth hiccup, where I lose audio for a few seconds periodically. FWIW, the roam and my iphone are mere inches away, so it is not like I am too far away from the device.

Has anyone else experienced this?

Best answer by Corry P

Hi @quazar 

Welcome to the Sonos Community!

That sounds annoying - I’ve certainly experienced it on other Bluetooth devices (with Android).

I’d recommend a reboot of the Roam (12 secs hold on the power button) and a reboot of your iPhone too.

 

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2 replies

Corry P
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  • Sonos Staff
  • Answer
  • May 5, 2021

Hi @quazar 

Welcome to the Sonos Community!

That sounds annoying - I’ve certainly experienced it on other Bluetooth devices (with Android).

I’d recommend a reboot of the Roam (12 secs hold on the power button) and a reboot of your iPhone too.

 


  • Author
  • Contributor I
  • May 7, 2021

To be fair, after I posted, I thought about the possibility of the iPhone itself being at fault. I will take the reboot advice to heart, however, and will be vigilant for future issues. Thanks for the reply.