Answered

Hi All,Newbie here, I've just set up a new system (Arc + Sub + Amp to inceiling  3rd party speakers) it is all working great and sounds awesome, a lot better then the old surround system, i wanted to hook up a turntable to play through this system. Through reading i got the easist and cheapest way was to get a connect for a line in, then play through the room.  So I got a zp80 cheap through a mate who upgraded, but have discovered it only works through the s1 appIs there a way I can make this work? My other thoughts are getting 2 one sl's to replace the ceilings and use the amp for the turntable Or Buy a port to swap out the zp80Thoughts?

Hello,Recently I added a Roam to my existing system:Boost3 x Play:12 x OneSL2 x Play:31 x Play:5PlaybaseSubI got the Roam working using WiFi and Bluetooth to my mobile, but I had trouble swapping back from Bluetooth to WiFi so I decided to unpair the Roam from Bluetooth.The Roam is working OK using WiFi (or Boost?) but I’m hoping to use Bluetooth and Sound Swap to stream from my mobile to all my speakers (through the Roam). Is this possible?This article says Boost is not compatible with Sound Swaphttps://www.pocket-lint.com/speakers/news/sonos/156050-what-is-sonos-sound-swap-how-does-it-work-and-which-speakers-is-it-available-onDoes that mean my Boost is preventing my Roam from doing Sound Swap?When I look at my WiFi network list on my router the Roam always appears as offline, even when it’s active. I’m guessing this is because it’s communicating through the Boost instead, but I’m not sure.Do I have to remove my Boost to get full Roam functionality?Any guidance or advice appreciated …

Has anyone used the rear speakers in stereo mode to channel dialogue to the rear. I'm having issues understanding dialogue through my Playbar 

Every time I use Pandora on my Sonos system, it requires me to re-authorize my account. I have deleted and reinstalled the app.Nothing seems to solve this issue. Can you please help resolve this issue?

Any way to disable Amazon Music? When I say play whatever on Pandora,  Sonos plays Amazon music. Only by saying play whatever on F*** Pandora does Sonos play Pandora. Did Amazon buy Pandora? Are all non Amazon options going away? Regretting my buying decision.  Don’t like being guided into what I want to listen to.

I am adding a new Product (the Ikea Symfonisk) to S1 and my current setup of playbar and x2 Play 1s (which will run fine on S1 app), but takes me tot he page that states the sonos app needs updating, even though I have already the updated S1 app -- when I click update it takes me to update to S2, and there is no way to get around it, and add a product to S1 app.  

I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you

I’ve been a Sonos user at my primary home for over 10 years, having a very simple Sonos setup that works well for me since I already had a high end stereo system. However, I now live up to 50% time in a second location - a 1 bedroom flat. I’d like to port my music there as follows: attach an external HD with the Sonos music files to a generally idle computer and play it via Sonos without benefit of a stereo system.A friend has volunteered to give me her old S1 components, but I don’t understand the set-up without a conventional stereo & stereo speakers to know whether I could put something simple together from what she has (and which components I should claim). My modem/router is a different room than the one where my speakers would be, so I assume that I would need a Sonos bridge. I have a good quality pair of Bose computer speakers if that would be useful, but have no other stereo equipment other than a cheap 1-piece stereo for playing music on an iPod (so of no use for Sonos). I

Hi,I have a playbar that i would like to connect together with my Sonos Amp that powers 2x3’rd party speaker and a 3’rd party subwoofer. My goal was to get 2 front speakers, 1 “center”-speaker(playbar) and the sub. is this possible? - if yes…. Then how? :-)

We have had three Sonos products on one system but recently the Sonos One SL disappeared from the system for no apparent reason. We have tried to re-add it to the system by resetting the factory settings. The app says it recognizes the product and has added it to our system; it also says that the product may not appear initially and, if so, to un-plug the product then turn it back on again to complete set up. I have done that several times but the product is still not appearing on the system with the other products. I have also rebooted my wi-fi but that has made no difference.What can I do?

Hi I have a Sonos Roam and really like the sound quality etc from this small speaker. But there is one thing I don't like, or I cannot figure out.When I don't use the Roam and store it charged to 100% and it is near my other speakers and within WiFi range it turns on for a few minutes every time somebody opens the APP and/or. I have more that 10 speaker and 4 active users so this happens very often during a day. As a result the battery level is getting lower and lower over a few days and when I would like to take it outside the battery level is (to) low and at least not full anymore.What I would like is to fully power off the Roam to be sure it never turnes on and uses any battery power when not In use. I tried bij using the button on the back but still it turns on every now and then. And I don't want to have it placed on the charger 24/7.What is the trick I'm missing (if any). ? Regards, Jeroen Arends 

Hello,I’ve two songs in my Sonos Favorites that I cannot delete from the Favorites list.There is no menu to delete them.I cannot play them eitherI’ve tried from the Android App and the Windows App. Like ghost entries.Can someone help me ?

Connection to Sirius lost. Still able to connect to Sirius on other devices in the house, just not to SONOS

Just added 2 one sl to Arc. As suround.The sound from tv is heared only through arc. Playing music through my cellphone the sound is great.Why...??

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app!  There has got to be an issue with the app!!!  

Hello,I would like to have your thoughts using a pair of Sonance/Sonos architectural wall speakers in a pair of DIY wooden speaker box specifically prepared for these speakers (instead of putting them in the wall).Would it be possible? How would be the quality of the sound?I don’t want to make halls in my walls, and to be able to benefit from Trueplay feature in a Dolby Digital 4.1 setting using my Sonos Amp, Sonos Sub Gen 2, and a pair of Play 3s as surrounds.Thank you very much in advance for your responses.

I currently have a bridge (8-9 years old) needed for outdoor speakers. It’s my only component that operates under the S1 app and, ideally, I would like all components under S2 now. What is the appropriate piece to buy...a port or boost? I’m assuming port but I’m not finding the answers I need. Or is there another option? 

How can I upgrade my bridge if I can’t connect it to my S2 system

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the Sonos App and choose the “New group” everytime i restart them in order to get sound from the One pair. Any solution ?

I have had quite a few issues with connect to my move from my Iphone X via Bluetooth.I finally managed to connect , after several resets of my Move and Iphone,  by being at least 3 m away .Then the sound ( via deezer app ) would either not play or kept cutting out .  This was  resolved by keeping my iphone at least  6 m  20 ft away from the move. How can this be resolved as its not practical tokeep mt phone away for the move .

Having an issue with my Beam where the bass sounds like your in a cheap car trying to play songs the sound system can’t handle - unsure if clipping is an accurate description of this. I can only use the volume at low levels so this doesn’t happen. Bought the Beam in October and have never gone overdrive with the volume. It occurs when I’m listening to music, watching TV, playing games, the whole lot. Connected with HDMI 2.1 to an LG CX and connected via Ethernet cable.  Diagnostic number is 485750751. Thanks 

 I found out that many time when i try to open spotify on iPhone it keep say connecting and nothing happen. Im quite sure that the is a problem on sonos system because i switch to connect echo amp and bose everything is fine and for the network i run in aruba enterprise grade device is quite stable than normal. How you suggests me to fix this problem? 

I recently bought a used Xbox One S.Bought solely to use as a BD player as I know it can transcode DTS to Dolby Digital.  So I have set it all up. Xbox is set to output bitstream DD 5.1 and my Sonos AMP is also showing that it is playing DD 5.1.  Unfortunately, the sound is out of sync.  Everything is in sync when playing in uncompressed stereo and everything is in sync from my other sources (Apple TV).  Has anyone tried this? Can’t fix it with my TVs audio delay as that can only add further delay.  My tv is an LG GX. I have two Sonos AMPs (one front and one rear) and a Sonos Sub. 

A few weeks ago my sonos system randomly stopped connecting to my phone. Today I reset everything, using another family member’s iphone, and it worked fine on there. I tried to connect on my iphone and it still said ‘cannot connect’ or that there isn't a sonos system on that Wi-fi. I managed connect fine on my laptop, so it is clearly my phone… but I have done everything in settings to allow permissions etc. and it still won’t find the system (and the system settings options on the app are greyed out!). If anyone else has had this issue, please could you help me fix it because I have tried everything and the system seems to be working fine… but I can't see the problem with my phone/wifi either. Thanks.