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Trying to figure out why YouTube music doesn't see Move as a Chromecast device. Google Play Music saw the Move just fine but now Google Play music has be sunsetted and is no more. I'm curious if this is a YouTube music issue or a sonos issue or my issue? Anyone else use the native YouTube music app on latest Android and have similar issue? I have YouTube music linked to the sonos app but I'd rather use the native app to cast.

Access denied to pandora?  I tried rebooting phone and wifi nothing helps

Hi there, Just set up arc with 2020 samsung frame tv. Every now and then sound goes in and out. It is resolved by unplugging the arc. I know this has been an issue in the past BUT has there been any real fixes?? Samsung is blaming sonos and sonos is blaming samsung(go figure.) Anyway hoping someone has an answer. Thanks

I am looking at getting the following setupLG CX TV SONOS Amp SONOS Arc soundbar Ceiling SpeakersHow would I go about connecting the equipment to produce a 5.0 surround system.Would I do the following, also see the diagram belowLG CX TV HDMI  2 ARC Port→ HDMI Cable → SONOS ARC Soundbar ARC portSONOS Amp left→ 14 gauge audio cable → Ceiling Speaker LeftSONOS Amp → 14 gauge audio cable → Ceiling Speaker RightSONOS Amp NIC → CAT5e/6 cable → Local Network Switch → CAT5e/6 cable → SONOS Arc NICOr can the SONOS Amp and SONOS Arc be connected via WiFi.Or can you simply place an ethernet cable between the ARC and AMP as if they are acting as their own local network on their ethernet switch ports. 

Hi everyone,First post here.I’m having AirPlay issues: out of the blue (I don’t recall doing anything specific) some of my speakers started asking for AirPlay passwords when I try sending sound to them.I have the problem when sending from all devices (iPad, iPhones, Apple TV) and various versions of iOS 14.Any idea on how to remove this prompt? Thanks!

Hi, My Sonos five gets disconnected from my app and system after the power is unplugged or the router goes out (recently shut the power off for renovations a few times).  I have to put the speaker to factory reset, sync it, then return and update my settings.  Anyone have an idea? Thanks

I have 3 Pandora accounts let’s say A,B,C added to my Sonos S2 App (Sonos One, Playbar, 2xFives). The Sonos One is configured with Google Assistant. The Google Assistant is logged into Pandora account B. My desired outcome is: Hey Google, play “Toddler Radio” and Toddler radio begins on Sonos speakers using the Pandora account I configured in the Google Assistant app : Pandora Account B...alwaysThe result: roughly around ¾ of the time, the configured GA Pandora account B is the one who plays the station. Randomly, Sonos, or Google Assistant will decide to play the music using my account A, which I NEVER want to play Toddler radio. As a result, my adult pandora profile is getting littered with Baby Shark radio and the like.I’ve gone so far as to completely nuke my whole Google Home setup, delete Account B from Google family manager. I’ve attempted to destroy ANY connection on Google’s end between Accounts A and B on the Google side.The only seemingly reliable “solution” is to delete acc

Hi,I have a Beam with two One SL surrounds. I am a little hard of hearing so want to increase the sound on the left rear (the side of the couch I sit on) higher than the right where my wife sits. Would it work if I changed the Left Surround distance to being closer than the right. Also can you force the system to stream voice audio to the rears or is this driven only by the TV stream?Thanks in advanceRoss

The cases on my two play 1's are cracking in the same place, on the top and to the rear of the speaker.No kid or pets to cause damage 

Has anyone set up Sonos with Starlink internet yet?  Sounds like they don’t allow much customization on their router but it does do 2.4 and 5. Might be able to use your own router as well but rather use theirs if it works. I’ve found I have to force the 2.4 band to channel 6 to avoid interference. Might not be an option with Starlink router?

I am so frustrated and have started carrying around my Bluetooth speaker now. How can it be possible that the Sonos app keeps stopping saying something about Spotify starting in another room. It is just me…. And my Amazon Music app always just stops randomly. I am fed up and hope someone can help.

I’m new to having Sonos and am setting up my TV stereo after I got a bass box from my dad, which he doesn’t use anymore. Got two One SL and am considering which soundbar to get.However, I’m already frustrated by the software interface, which I simply find lacking and being non intuitive compared to the quality of the sound. Maybe it is because I am generally not using streaming services and have connected a library with the music from my laptop? Help is of course appreciated if there are solutions to these issues:The app on the phone somehow wants to only play one or two songs at a time. No explanation why or any obvious reason why it does this. Took ages to add YouTube to the list of services and have no way of searching for music and playing it. Personally I don’t really use YouTube, but when people come by and want to play something they particularly like, it’s a little embarrassing having to get my old portable Bose speakers, simply because we’re unable to play anything new from Yo

Hi, I have a sonos cinema system made up of one sonos Beam and two sonos one, I would like to know if I can add another pair of five speakers to my cinema system.  Thank you.

Receieving the error message unable to play pandora - access is denied. It works separately from Sonos through the Pandora app on my phone. Other streaming worls through the Sonos app.  

Hi,I am unable to turn on Dolby Atmos in my PC settings since installing my Radeon 6900 xt graphics card. It used to work fine with my previous Nvidia GPU. My TV is the LG CX 48” with the Sonos Arc. Everything is set up and installed correctly but I just can’t turn on Dolby Atmos.  

Hope someone can help.  We are creating a new large extension which will incorporate a kitchen /dining area and TV Lounge.  We would like our TV connected to a pair of bookshelf or ceiling speakers and would like an additional set of ceiling speakers in the kitchen area.  We want the ability to watch TV using ONLY the bookshelf / 1st set of ceiling speakers but if we want to play music when we are having a party/entertaining we want the ability to play the same sound from ALL 4 speakers.  What would we need to buy to achieve this with Sonos please?

Hejsa - jeg er jo den glade ejer af flere af jeres produkter og har tidligere Upgradet fra Bridge & Connect via jeres hjemmeside men nu er mit spørgsmål om jeg kan give de omtalte modeller (Brigde & Connect) videre til min bror og som måske også kan blive fan af jeres produkter!Men er der et problem med at videregive dem, kan man stadig bruge dem inkl. jeres app selvom de er brugt hos mig, altså med i jeres Upgarde program! (Altså om de er spærret, á no go :-) for fremtiden?Mvh. Per

Hi, i am trying to buy cinema set with sub, sounder and 2x SL.  I’m trying to buy on Amazon or Currys and all out of stock.  When are stock levels coming back?

Hello,In my Livingroom I have a complete SONOS ARC 5.1 TV Setup. ARC, Sub Gen 3, 2 Sonos One SL.For TV etc. the sound is fine.But my Livingroom ist pretty wide, so when I what to hear music in the whole room, it is pretty centered around the TV Area. Is it possible to add a third One SL Speaker on the other side of the room to support the music sound?Or would is be better to place one of the Surround Speaker asymmetrical to the other?Then the right surround Speaker would be 2,5 meter further away to the centered TV Position than the left one. Thank You

Hi!As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?I unplugged the speaker to make sure it didn’t happen again.My diagnostic number: 2094442993 

HeyI have trouble with my Playbar and sub when I listen to music from the radio station, the Playbar when out for some second and get back again.I have 5 play 1 and one Playbar + sub the play 1 are in each rum and there are no problems and the Playbar + sub is in my living rum and the Playbar+ sub is connected to my TV via fiberoptics cable and it’s worksAll my Sonos are connected to WIFI via TP-Link deco M5 and in the living rum the Playbar + sub is connected with cable from deco M5 unit.

Hi I have managed to find the lengths of the power cable (2m) and HDMI cable (1.5m) off the forum, thanks, why is the HDMI not the same length as the power cable, they travel the same distance TV to BEAM???? However is the UK plug moulded ? I like many will try and feed this up (string trick) a conduit in the wall, it would be handy to have a removal plug system on the end so can be fed either way, i.e down  Finally sold the PLAYBAR so moving to a BEAM.Another question, anyone have the BEAM slung under a wall mounted TV, any recommendations. Whats the sound like give it is not on a solid base - rattly sound ?  thanks

I current have a 5.1 system in my media room w/ a HarmonKardon AVR receiver, Klispsh speakers: two front standing, two in-ceiling surrounds, a sub and a center channel. It’s a TCL TV w/ an hdmi/arc port. Off the receiver hangs a Wii, DVD player and record player.My question: While really only wanting to keep the TV and front standing speakers (and perhaps the HarmonKardon to enable the auxiliaries) would Sonos amp (or Port?) along w/ an Arc (to replace the center, two Architecture in-ceilings, and a Sub allow me to still get 5.1 fm the TV and DVD player?

Just sold my PLAYBAR…Now trying to decide if I should replace with BEAM or ARC. Have many Sonos products including two PLAY3s we used as rear speakers with the old PLAYBAR.TV is a Samsung 2018 49" Q6F QLED 4K Ultra HD (QE49Q6FNATXXU) with HDMI ARC but no eARC, so ARC could sit underneath TV at 1140mm long.So question is it really worth it ? and will it actually work with an HDMI ARC rather than eARC and give all the Dolby Atmos benefits as there is a big difference between BEAM & ARC 

Hi community, In the last days/weeks (wasn’t home for holidays, can’t tell when it exactly started), my usual alarm using Spotify playlist “wake up and smell the coffee” (about 100 songs I would say) doesn’t start and instead chime alarm runs.when I take the Sonos app on the phone and start the exact same playlist, music starts normally. Based on previous posts, I can exclude the internet connection problems, I checked it,  the Spotify account is premium and the playlist is official Spotify with not too much songs. I’ll continue my investigation but if someone has ideas, feel free to share.best regardsdavid