Just got the Beam. It worked fine Day 1 then when I went to use on Day 2, the Fios remote no longer controls the volume. I checked all the settings, did a restart, and tried reprogramming remote with the app with no success.
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How does your FIOS remote work? Is it bluetooth, wifi, or IR? Sonos can only read IR commands, so if it’s either of the first to, you’d need to check the FIOS remote’s manual, and switch it to IR, and then do the reprogramming.
Slightly tangentially, there have been reported cases of TV updates that reset the remote from IR back to something else. Not sure I can recall that specifically for FIOS, but it’s a possibility. I happen to use Logitech remotes which are IR, and have never had an issue.
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