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hi all,I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.Any help would be enormously appreciated! 

Hi all,My Move just randomly stops playing music. I have a Beam, a few One G2s and a Boost - they are all working fine. I know the Move and Boost can’t talk to each other. I have an extender which is In Use for my system. Am using Channel 11.  The Move sometimes plays and sometimes doesn’t it’s completely random. I can see it on the app, it shows that it is playing music as in the little music bars are going up and down - sorry for my non-tech language but hope you know what I mean!Touch controls on the Move work - if I hit Pause it will Pause the whole system even though music isn’t playing on it. Have submitted diagnostics 1074554245.Any help would be greatly appreciated, I love my Sonos but this is starting to give me the irks. Thanks!Petie

I just can’t find the answer to this anywhere: Does the Sonos One (Gen 1) support Airplay 2?

Depuis le passage de Google Play Music dans Sonos à Youtube music dans Sonos. Je me retrouve avec une application qui ne me permet plus de profiter correctement de mon abonnement YTM. En effet, il n'y a plus de recherches par genre, humeur ect. alors que c'était fonctionnel avec GPM. Aussi, désormais le cast depuis l'application officielle de Youtube music vers les enceintes Sonos n'existe plus. J'ai l'impression qu'en tant que client Sonos je paye les pots cassés entre Google et Sonos Je ne comprends pas que Sonos qu'il y a clairement une réduction du service de YTM sur son application comparé à l'appli officielle de Google ou même en comparant avec l'ancienne intégration de GPM dans Sonos. Sonos quand allez vous résoudre ce problème et permettre de retrouver les classifications genre, humeur ect.. dans l'appli sonos avec Youtube music ?

My sonos app is not able to connect with spotify and it says “unable add songs to queue.” In addition, my speakers and amp keep getting disconnected (i.e. I don’t see them on my app.) I don’t want to keep unplugging and replugging in my amps.    Rupali

After switching to S2, and despite factory reset, reset router, good connection via ethernet, cannot get 5 to operate via wifi. “incorrect password” error despite all other Sonos devices working ok on same password. Please help!! Worked fine on S1. 

I have organized and cleaned up my Music App on my mac mini. I now have 271 playlist, the same number as before getting organized.  I have a notification from the Sonos system that there are to many playlist.  I created folders on the mac for the different types of playlist.  Sonos2 has the folders listed as playlist?  I can delete the folders and or some of the playlist.  any other suggestions welcomed 

If I add 2 x Sonos One SL to my Beam as rear speakers will Alexa play music through all 3 speakers or just the Beam?Thanks for any insight.

When I use Android Sonos Controller to play music using 'On this Mobile Device' album tracks appear in the wrong order (see below). The album starts with track 1 then moves to track 10, 11,12 etc. until the end of the album before returning to tack 2? My large music collection was transferred to my phone from my iTunes folder using the iSyncr app. None of these errors exist in either iTunes or Poweramp app (populated from the iSyncr folder on my phone) Other anomalies appear with double albums and splitting errors are common, again, these errors do not appear anywhere else (see below) Can anyone explain - in the simplest way possible - why this is happening?  

Hi all.I’m trying to install two Boost in my system, in order to have a bitter experience.Actually, my system is connected via Amplifi, a mesh system from Ubiquiti.When I try to add the Boost, no way to get it in the system, so I’ve to wire it with the ethernet cable (out from the Amplifi router).After having connected it, and correctly  saw it in the system tab of the app, I remove the ethernet cable, but the boost disappears from the system. Has anyone any idea of what’s happening? Many thanks. 

Is it possible to connect SONOS to more than one Spotify account?I use Spotify for streaming music and have my Spotify account connected to my SONOS system. But when my wife logs in to SONOS from her phone or laptop, it connects to MY Spotify account.Is it possible for SONOS to connect to HER Spotify account on her phone/laptop so she can have access to her own playlists instead of having to play off mine?

Dear SONOS,I have a ton of spurious repeated playlists labelled as “Internal error - Invalid Atom” which I need to delete from the third panel window section, under the Imported Playlists panel.Also, my “TOP RATED” iTunes playlist doesn’t sync to the SONOS One Desktop nor my iPhone Music Library Listing ???  There appears to be major problems with syncing an accurate copy of my iTunes Playlist(s) to SONOS.This is crazy,….. this has been a systemic problem for years now which hasn’t been seriously addressed by SONOS, to my knowledge. Why is this so difficult SONOS ?    Here’s your chance to fix this issue.My faith in SONOS is being challenged right now after investing $1,000’s in my SONOS system.I am also having major WiFI Stability issues with speakers dropping in & out regularly. Best regards,Chris.

I use my Play 5 with my turntable through a pre-amp. My Play 5 randomly kicks any device off. Anyone else have this problem?

Most of the time I am unable to access my Sonos playlists on my iOS devices (iPhone and iPad). They are visible sometimes but most of the times the whole section is missing on the ‘My Sonos’ overview page.The Sonos playlists are reliably visible and accessible in the Mac app. It appears to be a problem only present with the iOS versions of the app.Is this a known issue? Is there a solution? It is a bit awkward carrying the MacBook around all the time just in case I want to listen to a playlist. 

My beam mutes LG tv constantlyDiagnostic 1491793117.

Hi all,I have a Connect:Amp (and Connect & Playbar ) hard wired to the network (along with a couple of Play:1s and a Move all on wifi), yet occasionally the Amp just drops off the App.  I have tried with Wifi Enabled and Disabled on the Amp and it doesn’t seem to make any difference. With WiFi on, it was showing a OFDM of 7, so quite weak - despite sitting almost next to a Unifi Access Point but the Amp would appear to drop off the app even with wifi disabled.Any ideas on what to look for to diagnose?ThanksRoss

Does Sonos support moving/trasnfering the music from a google speaker to a Sonos using their Stream transfer functionality?You can do this between two google speakers by saying “ hey google, move the music to the living room speaker”.https://www.blog.google/products/google-nest/move-your-music-stream-transfer

Hi Needs some advice here...!I have 2 Sonos One’s separated, one called kitchen for obvious reasons the other dinning room. Both play trough the Sonos app, BBC Sound s App and intune app. However if I’m in the kitchen and I ask Alexa to play a song. She says playing song by UB40 on Spotify. However it plays on the Dinning room not the kitchen Therefore I did a Factory reset on each speaker naming each one Kitchen and Dinning Room. The problem I have now, is that neither speaker will no longer play Spotify through alexa. My Sonos app say it playing but there is no sound. My router is on Sky UK if this makes a difference any help greatly appreciated 

I bought a Sonos Amp, really should’ve bought a Port for what my intended setup.  I am not even sure what I can use the Amp for since there is no audio out.  Probably going to just have to sell it.  Right now I have a connect for my in celling speakers, I guess I could use the amp for a couple of those.

How do I listen to Radio-Canada's Ici Musique?TuneIn won't work and it's not listed in Sonos' radio choices.It’s a Canadian public broadcaster  French-language station, which plays great stuff. It’s sister network (English-Language) CBC Radio & Music is offered but not Ici Musique or Radio-Canada!I’d love to see it listed in the choices

I currently have playbar, 2x one SL, sub.  I have a TT with no built in amp.  If I want to connect my TT to the system what would be the best way.

For the last six months we’ve had a weird, intermittent issue with Alexa and timers on a Sonos One and a Beam. We get two problems, intermittently (for about 50% of all timers): In response to “Alexa, start a N minute timer”, unit fails to respond, but starts the timer anyway; or Unit responds affirmatively, but upon subsequent inquiry says “No timer is set” and/or it fails to go off. They otherwise work perfectly in all respects; all kinds of playback, whether internet streams or local music library, and for all other voice commands & skills. In addition, the same timer commands do work consistently on a “real” Amazon Echo & Echo Dot on the same network. Fixes attempted: Factory reset, including deconfiguring, removing unit from both Amazon & Sonos accounts and re-adding after reset Connecting via alternate networks (including all of: Wifi, Sonosnet, and fixed-wire network). Even tried a different ISP, temporarily. Circumstances: Alexa on Sonos devices otherwise works flaw

Hej Min Sonos 5 gen 1 har pludselig et problem med line-in Den er nulstillet og installeret et par gange men det har ikke hjulpet. Udgangen til Head-set virker fint. Lydkablet er testet og det virker også fint. Nogen ideer til hvad der kan hjælpe-

Hi,I run my cable box and Apple TV through a Sony 5.1 receiver to a Samsung TV. The output from the receiver is “tv out/arc” but is NOT going to the ARC HDMI, the Sonos Arc beam is going to that HDMI port. Unless I connect the component (cable box, Apple TV) directly to the TV, skipping the receiver, I can’t get the sound to the Sonos, it appears the sound will only go to the wired speakers on the receiver. Any suggestions to get the receiver “in the loop” so to speak? I’d rather not buy an HDMI switch for the components, or try to run the cables back through the wall to the tv individually.

Hi, I have a sonos playbar and the volume has been randomly decreasing on its own , have to go into the app and turn it back up with volume slide control.has been doing it more frequently lately.