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Problem with Sonos 1 to Sonos 2 upgrade

  • May 14, 2021
  • 1 reply
  • 92 views
R

Just got two new Sonos Ones. Unplugged two old Play 3s and 5 (gen1) which we weren't going to use any more.

Started set up using Sonos 1 app. Didn’t remove the three old items from the app. Think that was a big mistake! All well setting up first One. Then had an issue with the second One. Thought moving to the new Sonos 2 app might help.

Upgraded but now in a horrible loop. S2 app says I have an item incompatible with it so I am sent to use S1 app to upgrade but that sends me back to S2. I can’t get out of this loop.

Help greatly appreciated. Thanks

Best answer by Corry P

Hi @Rosieloumid 

Welcome to the Sonos Community!

It currently looks like you’ve got your new Ones up-and-running on the S2 app.

If you want your Play:3s to work on S2 as well (they will) just allow them to update, or factory reset them and add to the system. I recommend you also reset your Play:5 gen 1 prior to either selling it or setting it up to be alone on S1.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • 8614 replies
  • Answer
  • May 17, 2021

Hi @Rosieloumid 

Welcome to the Sonos Community!

It currently looks like you’ve got your new Ones up-and-running on the S2 app.

If you want your Play:3s to work on S2 as well (they will) just allow them to update, or factory reset them and add to the system. I recommend you also reset your Play:5 gen 1 prior to either selling it or setting it up to be alone on S1.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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