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Sonos S1 App will not update

  • May 14, 2021
  • 3 replies
  • 325 views

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.

I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.

Does anyone have any suggestions?

Best answer by controlav

 

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3 replies


controlav
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  • Lead Maestro
  • Answer
  • May 16, 2021

 


Thank you “controlav” that fixed it! It was the BT router and disabling the 5GHz channel allowed the update.