Answered

 I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

I have Sonos CONNECT connected to a new amp, and that in turn connected to my floor standing speakers.  When I play a CD thru the Amp and speakers it sounds fine, but when i stream spotify thru CONNECT the bass sounds awful.  I have tried turning down Bass and increasing Treble on the Sonos App and this helps a little but not much.When i play Spotify thru my other systems (eg car stereo) it sounds fine.Do you know why my CONNECT is distorting the Bass ?

Would I be able to use sonos as a source in my elan system, and control it through Alexa? Thank you,Jim

Does iTunes song Volume Adjust setting carry over to Sonos? I'm playing from Apple Music in the Sonos app. I have some acoustic tracks in a playlist that need to be raised. I have increased the individual song volume in options. Will it also be increased through the Sonos app?

Is it OK to use a 65W USB C charger to charge Roam?  Will this be too powerful and resulting in damage to Roam? 

Hi!  Is it possible to charge Sonos Roam with wireless charger which has 5V 2.0 A input and charging power is 5W? Mika

Hello, I’ve recently purchased an ARC and I’m curios what settings to use on my TV in regards to audio output format.  On my Samsung TV, I have the ARC connected to the HDMI ARC output. In the settings I have two areas I can adjust. 1 is called “HDMI Audio format”. Two options are PCM OR Bitstream 2 is called “Audio format”, three options are PCM, Dolby Digital and DTS Neo 2:5.. I have the ARC paired with a Gen 3 sub. ARC is wall mountedWhat are the best settings should I use?    

Hello!  I have a Google Assistant on my Sonos One.  When I give it a command while playing music or something on Calm through the Sonos app (eg “Hey Google, set an alarm for 6am”) it responds with its confirmation in the loudest voice relative to the background music.  Firstly, is there a way to deactivate the voice confirmation? Secondly, is there a way to reduce the volume of the voice confirmations so it is quieter than the background music I’m playing?    

I read a rumor somewhere that Sonos intends to issue a firmware update for the Arc that would allow for a volume slider in the S2 App to independently control the volume of the height channels (upfiring drivers) on the Arc. Can someone please confirm if they have knowledge of or have heard that is true. Thanks in advance 

I had purchased an Arc, Sub, and 2 SL’s for a home theatre configuration, replacing an ancient analog JVC receiver w/2 bookshelf speakers.  We found we missed the stereo separation, so I purchased another pair of SL’s.  But they cannot be added to the room the Arc is in  - apparently the max for the Arc room is the sub and one pair.   The accepted workaround is to add the two new SL’s to a different Room, then configure them as a Group to play together while watching TV.  Two major drawbacks to this:     1.  Volume on TV remote doesn’t control the new Room     2.  The 75 ms delay (inherent to Grouped rooms) is very noticeableI have used Sonos for audio in a different room (I esp. like the dedicated wireless you get with the Boost) and have really enjoyed it.  But I’ve paid a lot of money for this new Sonos home theatre and am sorely disappointed.  If this is the best home theater that Sonos can provide, I plan on boxing up everything and sending it back for a refund.Why on earth is it

Is there a way to see the Move's battery life while in Bluetooth mode?

Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks. 

I think I have this correct but the plasterers are coming tomorrow to plaster the ceiling so I though I would check.Having an extension built where I will have a TV on the wall, ceiling speakers as the rears and an Arc as the front, this will be connected to a sky mini dish which I am having to locate elsewhere as we are having a really thin TV installed and no room behind it.So the Sky Q mini dish connects to the main Sky Q box wirelessly, the mini dish has a HDMI cable to the TV, the tv has an HDMI cable to the ARC, the ceiling speakers have cables to the Sonos Amp and the AMP and Subconnects to the ARC wirelessly.Please tell me I have got this right???

Hello everyone,im interested in getting a refurbished gen2 sub on sonos.com, i live in canada so i normally order through sonos.cais there any difference besides the exchange rates?does it come from the same place/warehouse?are the refurb subs reliable or get a brand new one?tnx everyone

Had rega p2 playing through denon amp and 2 bookshelf size speakers but of reasonably good quality. Swapped this for a preamp and Sonos Five and somewhat disappointed. Really seems to have very poor bass or was my old system giving out too much bass that I got used to it. I’m not a bass addict main music rock/indieTurned up the EQ bass to max. Hope someone can help 

I’m having trouble with using my trade in credit in the UK? Have tried to check out but my account is associated with the EU store and has no country selection option to ship to the UK. Has anyone experienced this problem? Just trying to understand how I can use this credit as a UK resident?

I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

Hi all,I'm new to both the forum and Sonos, so please bear with me regarding this case.I am a bit confused about what I can do with the setup noted in this post title.  There are already a few discussions in the forum about this general subject, but I am still not sure, so I’ll try to be as specific as possible in my situation and what I would ultimately like to accomplish.I currently have an appleTV (non airplay 2 capable). I bought the One with the idea of using it as a smart speaker (Alexa or Google), as well as to serve as the speaker of the ATV, However, I didn't do enough research prior to buying the ONE to realise that I can not stream from my ATV because it is not Airplay 2 capable.Nevertheless, I really like the sound and build quality of the One, so I am sticking with it, so I am now looking for an alternative solution. I know that buying a new AppleTV will solve my problem. However, I am keen on trying the Chromecast with Google TV dongle, which brings me to my question:Will

My Sonos move has been working perfectly. Today, while playing music, it just stopped and now the front orange light is flashing and no other power / light will turn on.  I have tried leaving it on the charging station and using a USB-C charger, I’ve tried all the reset options of holding the power or connect button for a various number of seconds. Nothing is working.  Please help.  Thank you Jason

I replaced my Bridge with Boost and updated to S2. I have installed the system and yesterday it worked with my iPhone 6 and iPad 4. My iPhone 12 cannot find the system in the Sonos app. There is no problem to play with Spotify. Today also the iPad has lost connection with Sonos. I have allowed integrity/local network.

Hi does anyone know why the volume is so low even when the bar is set to halfway up ? I’m not hard of hearing but seems weird that I half to go at least to over half way to get decent sound

Maybe someone here can help.  I had my arc and sub on my "system" and working fine.  I then added Roam to the "system". My sub and Arc then we're no longer recognized on the system.  I was able to get the sub back after resetting it. but it is not paired with the Arc because I cannot get it back so it is not working.   I have reset the Arc and I get all the way to adding to my wifi and it doesn't recognize my wifi network and asks for the password. I put it in and it still won't work.  The sub, Roam, and two play 1's, are all on the same network with the same password but the Arc won't connect.  I restarted my router as well and still nothing.  Very frustrating. 

The Spotify account is my account. My wife uses it through her Sonos app on her phone. I use Spotify throughout the day while I’m at the office and/or car. My wife will be at home using Spotify through the Sonos app. I’ll be at the office using Spotify through the Spotify app, and we cut each other off. We can’t both be using it, even though we’re in 2 different locations. Any thoughts or does she have to have her own Spotify account? 

Hey all. Just received my ARC but just laying it flat without any cords plugged in it's extremely wobbly. The slightest touch makes in fall forward. Maybe not weighted properly? I'm afraid when I hook it up the smallest vibration will send it falling to the floor and yes, it's sitting properly flat side down. Any ideas asto why or is this normal? Doesn't seem like it would be.Thank you people! 

Hi All, I’ve just took delivery of my first beam and whilst set up was floor less through my iPad, getting it set up via my iPhone is a different story as it keeps stating my beam can not be found on the network despite both my iPad and iPhone being connected to the same home WiFi network.