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MorningDoes anyone know if the sound quality on my sub would sound better underground or above ground?

Hi, My Sonos move  it doesn't working at all as no power on and battery light is keep flashing and beeping red. No idea what to do 

Since I can unplug the speaker and it still connects to our WiFi and remembers the account when it’s plugged back in, I assume that the software includes some sort of memory chip that retains the ID. Am I correct?

I can’t see a way to add a station to an alarm. For example, I listen to Folk Alley through Sonos Radio, yet there does not seem to be a path to create an alarm with this channel, as only certain stations appear in the list of available alarm music choices. Am I missing something in the Alarm setup 

Hi, I have recently wanted to connect my Sonos speakers from my Sonos Zp90 to my video system, consisting of an Apple TV, a projector, an amplifier and speakers. I have an idea for linking this system with my sonos system but I am not sure if it will work correctly, and this is why I am posting this today. I have attached an image of what I am thinking of doing (the grey middle square is a HDMI splitter to an Optical and HDMI)Thank you in advance!

I’ve recently noticed my Sonos Arc is slightly curved – if looking down from above. I wanted to ask if this is a part of the design, or a defect? I don’t have mine mounted, but if I did, the bracket on the back would NOT be flush with the wall.Has anyone else noticed this?

Does anyone else suffer from this? Whenever I go to open my Sonos app, 9 times out of 10 it won't find my account or system. I don't know how many times I've had to turn on and off my wi-fi on phone and the router and I've had enough now. Especially when my son uses "hey Google" to start music on the Sonos one and then I can't stop it or turn it off on other speakers because it can't find my system to control, even though it's actively playing! Anything I can do? Last attempt now before I sell it all.

I have the so is S1 app. I just got google home and added my so is products to it. They all appear but there is nothing that I can do on them using the Google Home assistant. Do I need to be on the Sonos S2 app?

I have a Sonos 5 generation one that I have used with no problem. I bought the new roam and my Sonos app now finds the roam and plays music just fine but the 5 will not connect at all and says it cant be found. My husband is able to play music through the 5, but he didnt add the roam. Thanks

I have had many problems with my Sonos system since I bought it two months ago. Almost daily for the last month all of my devices cannot connect to my system. Typically I can reconnect by power cycling some combination of the router, the modem, and the devices. But now my arc can’t connect. I can get the app to find it, but it loses connection while setting it up. This is ridiculous.  I have an arc connected to my TV, sub Gen 3 and two Sonos one SLs pairs as stereo. I have a Sonos One in another room. It is always something. Thinking about returning if I can. 

I was thinking of installing acoustic panels on the walls to dampen some of the reverb in the room, but I’m afraid this will ruin the Dolby Atmos experience, given the Sonos Arc relies on being able to bounce sound off the walls and ceiling. Would this be the case? Any guidance on this would be appreciated.I have a Sons Arc, a Sub and in ceiling speakers as surrounds.

Hello, tried the chat service which took me to limbo nowhere, so just wondering if Someone here can point me in the right direction.Have a problem with my left channel rca output on my project t1SB, cuts in and out but with jiggling comes back until the next weekend I use it again, bought from Sonos in a set with a five, and I need it replaced who do I deal with? Is it sent back to Sonos or deal with pro-ject?  I know it’s more than likely a bad soldering job on the rca connection internally, and I don’t mind cracking this record player open and repairing instead of waiting who knows how long for a replacement, cause I assume I’d need to send my old one back before I get a replacement. tldr: what’s the warranty on the pro-ject T1 SB bought through Sonos. Is this a Sonos return or project

I have a tunein account since many years and a list of favorites super selected. Why I can't add the tune in account on Sonos as I am able add all my other streaming and music accounts?Now the radios list of my tune in account are different from those in Sonos!

Hi I am building a surround sound set-up from scratch but my priority is invisibility (small children destroy things).My plan is:Arc = Front L/R + CentreAmp = Rear L/R (Sonance In-Wall)Sub = SubFrom reading things on this forum and the Sonos FAQs I think this set-up will work and will be compatible with TruePlay...am I correct?Thanks from a beginner!

I have two rooms that I play music in. All Sonos operations in my Living Room work fine. But, when trying to play music in my upstairs office, when I select THAT room (Green Room), it does not appear to the left under the System heading. It remains Living Room and will play downstairs in that room.I’ve deleted the Sonos Controller preference file and restarted the desktop version of the Sonos Controller but, to no avail. I see the music library in my Music Library/Folders but, once selected… nothing changes. Music will only play to the Living Room. I’ve also deleted and added back in the Green Room music folder.  Apparently my Controller is “Up to Date” version 13.0.

Due to my speakers constantly going missing from the app resulting in a router reboot to find them again, I decided (reluctantly) to invest in a boost. I like almost everything about my Sonos system but since charging to full fibre broadband my system has gone from being occasionally unreliable to unbearably unreliable. Before getting the boost I spent many hours reading all the excellent advice that I found on here and all the relevant Sonos articles. I have switched to Channel 1, 6 then 11. No use at all. Then I decided to try the reserved IP address solution. In the three days since I’ve only rebooted the router once so it has helped.  Oddly the surround speakers seems to ignore the reserved address sometimes and use another one (do they get this from the Beam?). Anyway, after the last reboot (and spending way too long babysitting the system) I cracked and bought the Boost. Ok plug in and ‘add product….’. Nothing found, no response. Waited patiently, tried again and again. Scoured t

It wont connect, tryed to reset but it never stopp flashing orange/white, tryed both wireless and with cable, any clue what to do?

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!

This is ridiculous. I buy 2 Sonos One, only to discover that Google Home integration isnot available in my country. Neither is Alexa. And I see other people have complained for years about this. How hard can it be?

Have been on Sonos 2 App for about 1 1/2 months.  In the last week, speakers and amps disappear from the app...not always the same ones.  I have two amps and 6 speakers. Self help FAQ says try unplugging and plugging them in ( IT Crowd... anyone?) That works but problem persists. Surely this must be software related, has there been an update to the app? no changes to my WIFI, no new electronics in the house.The 2 amps are in the same room with the router! Come on Sonos...your stock price is soaring, surely you can fix this? Ready to go another way and package this stuff up and send it to your CEO maybe they can figure out how to make this work.... Get with it, I cannot be the only one this happening with!!:(

I have my record player connected into my Sonos system through my Play 5. It has always worked perfectly but one day just stopped having volume. When I am playing a record I have to crank it to full volume and I can barely hear it. When I connect the turntable to another speaker it works perfectly, and when I play music on the Play 5 from my phone it also works perfectly. It must be something about the connection between the two? I can’t seem to figure it out, any ideas would be appreciated. 

Hi guys ,i want to fixe my playbar on the wall. there arias a special kit from sonos or the TV Sanus wall fixation.This second option sounds good but the playbar is fixed juste under the television with no space between the playbar and the tv… In the playbar instructions it is writen we must keep a space between the tv and the playbar (25mm if under tv or 50 mm if on top) for a better audio performance…is it an issue with Sanus fixation ? tks 

Firstly please ignore my stupid typo in the post title.Hopefully someone can help. This may be linked to other issues noted in this forum about Alexa in Roam.Troubleshootingremoved Alexa Sonos Skill and re addedremoved Alexa from all Sonos devices and re addedProblemi am unable to add the Sonos Roams to a group in the Sonos app. All other Sonos devices including the Move work fine.any advice would help. Thanks. 

I have two Sonos play One & two Sonos play 5 all Gen 1. Also have playbar. Am wondering what subwoofer is compatible. Using S1 app as S2 app isn’t compatible with Play5/gen1. Thoughts please? 

Hello, I need help with diagnosing the problem with my system.I have an issue with my Playbase suddenly not being present in my system. There have been no changes to my household wireless router when the problem occurred.My system is a Playbase (4 years old), a Sub(Gen 2) and 2 surround Play 1 speakers.I have tried all the troubleshooting steps to reconnect it but without success. (The sonos app cannot connect to the temporary wifi network from the Playbase when the amber light was flashing on the unit.)The only way the Playbase appears in my system on the sonos app is when an ethernet cable is plugged in. But then when I try to reconnect the Surrounds and the Sub to the Playbase there are connection issues. The app says there was trouble connecting the Surrounds, but surprisingly the Surrounds do actually play sound with the Playbase after that notification. When I then try to connect the Sub it similarly says there was trouble connecting but no sound comes from the Sub. When I try to