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HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers 

I've recently purchased a sonos arc, sub and 2 one sl's and set them up as a home theatre using the panasonic -TX-55HZ980B eARC. When I watch dolby atmos content via Netflix app on the TV, the TV is showing dolby vision and dolby atmos, but the sonos app is only showing pcm 5.1I've tried disconnecting the TV and arc bar, turning off the power and then reconnecting everything. Briefly I got dolby atmos through the arc and it showed in the sonos app.  Went to bed, turned off the TV as per normal and came down this morning and had no sound at all. Disconnected and re connected the hdmi cable and got sound. Still no atmos.  All the TV settings are correct. eArc is enabled, it's connected to the hdmi 2 eARC so why does it keep losing atmos? Very frustrated as I purposely purchased a TV that supports dolby atmos and eARC to work with the sonos arc yet it is very intermittent.   

I am getting an error on youtube music when trying to play from playlistsFirst it only brought in my liked playlist and not any of my other onesSecond in my liked playlist all songs are grayed and I get an access is denied error message.I have a youtube premium subscription.I have tried reauthorizing and disconnecting and reconnecting my account.

HI, i have been with vodafone for a few years and due to where I live have accepted slow broadband and constant dropouts but after it interrupted t football game i decided enough is enough and contacted there support and have they have been looking at the connection issues and have stated that “ Sonos products talk amongst themselves and are crashing the connection in the router. This is a long standing issue that we are aware of and have not had any information form sonos as we need to work with them to get a fix in place.” By connecting everything by LAN cables (running everywhere not looking good ) for the last 5 days it has stayed constantly connected but they cannot see the products connected to the router. They are ringing me back in a week as i said i would try to find something out but have had no joy as all the products work but it crashes my internet connection. Any Ideas?  Sonos ArcSonos OneSonos Play 3 

I have a 65x900b Sony series with and Sonos Arc connected in hdmi arc port. Also I have an amp for rears. Built-in Netflix tv app play 5.1 with no problem but none of the third party streaming devices play DD+ or Atmos, only stereo. I tested Roku ultra, google tv, PS4 and apple tv. 

I’m use NAS to Play music in sonos,Before update Ver 13.1 is All can Play,After update All File name NOT English alphabet Can’t Play,Just Display ????????.mp3 ,is some change in Ver 13.1?Can FIX ?

Please can you tell me when the App is going to be updated to fix the constant having to reconnect to the WiFi, people are spending a great deal of money to buy sonos products, so I think the least you can do is give us an App that is reliable please, after all, the speakers are fantastic, so please match them with a fantastic APP. Thanking you. Stephen. 

Hi, Anybody knows how to check Roam’s battery level when connected by Bluetooth?Thanks

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services:  Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian

Hi! i bought my roam today and allready encountered the following problem: My tv is connected to my Sonos Beam. I can group the Roam to the Beam and both play perfectly if i’m streaming from spotify. But if the audio of the TV is playing, the sound on my Beam is perfect, but the roam gets constant audio dropouts. The sound is interrupted (or faltered, skipping, don’t know the correct word in English). It is receiving the audio but is unable to play it without these cutouts… my sonos One and Play1 and symfonisk don’t have this problem.  any help? 

So just got the Roam last week and getting myself set up with Spotify. Thought I would see how the sound was on the Beam under my TV as I hadn’t had music to play on it. Of course, it was louder and definitley sounded more robust. I wonder if i could get some of the same effect if I went to Spotify Premium which IO understand has better music effect. Any thoughts would be appreciated.

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

i have a sony phone using android version 7. My sonos s2 app (version 12.2.2) is prompting me to download the new version 13.0.01 which I understand is not compatible. I cannot use my app, and i cannot download the new version.What should I do ? is there an older version of the s2 app that I can reinstall so I can still control my system?thanks 

I have a sonos one and a new SL (I have just added)Both are on the same wifi, both working fine and appear on the Sonos App (under different rooms on the app - though they are close by)When I try and add a stereo pair to either the One or SL it just comes up as ‘Two Compatible Sonos Speakers are required….’Can anyone help me please with how to fix this?Many thanks

Last night we paired an Amazon firestick to the Roam via Bluetooth to watch a movie.The sound to the speaker would drop for a second or so sporadically throughout but always came back.  Speaker and firestick (hooked up to a projector) were in close proximity.  I tried rebooting both and it did not solve the issue.  No other devices have been paired to the speakerAny ideas or fixes available? thank you for any help!

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

Hey Community! Sorry to sound like such a novice but I have a Sonos Beam, two Ones as my surrounds and a Sub currently set up as my TV surround setup.I have bought a turntable which I wanted to connect to my speaker setup through a Sonos Amp.I have set this up today and it seems that the Amp cannot connect / stream to my existing system as this wants to set up a new room with this as the main component. Is there a way I can stream my Amp inline audio to my existing system so I don’t have to reset up a system every time I want to listen to my turntable? Thanks in advance!

Hi there- I have a stereo pair with sub that suddenly stopped working with my turntable. It seems to work fine still when using streaming services.My setup is TT>preamp>port with a boost. The sub and left speaker of the pair are working but not the right. I’ve unpaired, and the music plays through each speaker individually, and repaired but the issue persists when paired. Unplugged the cables from TT, preamp, and port and replugged to make sure the connections are solid. Again everything else seems to be working fine with streaming and fine individually, it’s just the pair with TT that has suddenly stopped. Thoughts? Thanks!

HelloIs it possible to install the Sonos Arc under a shelf like in this picture ?Thank you 

This may be an odd ask, but is there any way to add my Android speaker to the speakers Sonos has available to connect to? There are times when I'm listening to some music on my Sonos speakers in the living room and want to continue listening when I go out to the backyard, the garage or the bathroom for just a minute, but would like to keep listening. Since I have my phone with me, it would be cool to simply add my phone to the speaker group.Yes, I realize the sound would not be Sonos quality, and that I could take a Move speaker with me, but I don't have one yet, plus it would be inconvenient having to take my phone AND a Move just to quickly check the burgers on the grill or run to the bathroom! 😎 Allowing Sonos to also play over my Android speaker seems like it would solve my dilemma. 

Hi there,I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).  What can I do?  Any help is appreciated.  kind regards Peter 

Hi, I am using a Sonos beam on my TV. Due to my bad hearing and a long distance between the couch and TV I would like add my Sonos roam to the set up, so I can have the sound closer to me when watching TV.I am able to group the roam and beam temporarily using the app but I neither can I group them permanently through the system setting nor can I use the grouping via the play button. This means I always need to re-group the two via the app in order to watch TV. Why is one button Grouping feature  (https://support.sonos.com/s/article/3391?language=de) not working for TV audio and is there a different work around existing?Thank you

Hi please help. Nothing has changed since November when I switched to BT smart hub 2 with new WiFi disc. Everything was working fine until the last few weeks then the 2 play 1 devices I have started disappearing from the system all the time. I have gone through all the resetting solutions changed WiFi channels to both 1 & 6 ( after switching off smart WiFi). The result is always the same. It works for a few minutes then looses connect and I have to search for the system again and go through the same reboot and checking procedures only to end up with exactly the same result.

Can you switch that light off ?