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Hi, I had Amazon Unlimited account which I've now ended. Everytime I now search for music and click on the songs shown I get a message that they are only available through Amazon unlimited.  I've deleted Amazon from Sonos, re-linked my account and I'm still getting this issue.  Any ideas what else to try?  

HiI have paired speakers(Symfonisk from IKEA) however one of the paired seems to drop out regularly. Any suggestions? thanks 

I used to have a group with both my products/Beam and One.  Now it says I have to have 3 products for a group?  When did that change and what is the work around? I don’t want to be forced to buy a 3rd products. I also have 3 additional ALEXA speakers,but I don’t think they can be grouped with Sonos 

Bonjour,J’ai actuellement une pièce de vie en L.La TV est reliée à un Arc + sub et 2 One pour les surround arrière.La salle à manger étant entre le Arc et les surround, on ne change rien lorsque l’on mange pour profiter d’un son englobant et stéréo.Des travaux sont prévus, je voudrais ajouter 6 Architectural dans le plafond pour remplacer les 2 One qui font le surround, 2 dans la cuisine et 2 dans la véranda.MAIS, je me pose quelques questions:Est-ce que 2 peuvent être “fusionnés” à l’installation TV ? Est-ce que si c’est le cas, le AMP peut-il envoyer du son sur les 6 enceintes en même temps sans à chaque fois devoir re fusionnés pour le home cinema ? Si non, est-ce que les 2 enceintes fusionnées avec le Home cinema ne fonctionneront qu’en mode TV et les 4 autres en mode “music”? Le tout avec un seul Sonos Amp ?Est-ce que les Archi pour les surrounds donneront un bon effet meme s’ils ne sont pas disposés juste derrière nous lorsque l’on visionne ? Est-ce que le Trueplay fonctionnera p

Hello,Is there a way to change the color of the Sonos 2 Icon on my iPhone. It is very unappealing and actually depressing (which we do not need now)  and I would like to personalize it.  Thank you

So, got an Arc yesterday but current 4K tv doesn’t have atmos or E-ARC. Looking at a TCL QLED tv at Costco abc it declares it has atmos, but doesn’t have the E-ARC hdmi slot? Will this work with the Sonos arc and provide atmos?

My entire 20,000+ library of songs on YouTube music are unable to be loaded into the que.  Further, the ability to shuffle songs has completed disappeared!  Basically, I am forced to listen to the most current songs as they appear.  Please Help!

Can I install s2 app on an i phone

Hi best layout for for 2 x play 5 (Gen 2)2 x play 1 SL1 x Soundbar thanks 

Hi there, im new to Sonos, so please have mercy with maybe stupid questions.Im about to move into another Appartment and want to upgrade my current sound System. Right now i have big Towers which are looking very ugly and i want to buy some sonos to make a more decent looking living room.So we are planning to be a lot in the garden and on the terrace so i thought of the Sonos Move.My thoughts are to buy a Sonos Playbar to be placed infront of the TV. On the right side a Sonos One SL and on the left side a Sonos Move. If i want to hear music outside i can just pick up the one Sonos Move and take it outside.Is this setup possible? Can i connect all 3 Together to my TV? Is the Sonos Move on the left side good enough for the right side Sonos One SL in sound comparison? Hopefully you can help me :-) 

How many subwoofers  can I have on a system?

Hello,I got a Sonos Beam recently and it’s very good but I’m trying to play music through Spotify Connect from my phone but it doesn’t even display the speaker.I tried from my laptop and another phone (Android and iPhone) and no luck, no Sonos Beam displayed, despite being on the same wifi network (I forced every device to be on the 2.4 GhZ network).I tried a lot of things (rebooting everything, disconnecting the app, etc.) but no success.I can play Spotify from the Sonos app but I would like to just use Spotify Connect.

I am using the Sonos S2 app on my Android phone.I purchased an Arc SL from Costco a few days ago. It set up perfectly.I just tried to add a Sub S3. Big problems adding it to my Arc SL.I see these messages:“Your Sub has been added to your system, but it will remain unused until you connect it later.” I tapped the icon labeled “Connect Sub to a product.” “Let’s add a Sub to one of your rooms. Would you like to use Sub with Sonos Arc SL?” I hit the Connect button. “Adding Sub. This may take a moment...” The Sub had a flashing white light. Then the light went to steady. Then it dimmed. “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”I tried three times, with the same results.I re-booted my wireless access point and tried again. Same results.What am I missing?Thanks in advance for your help.Mike

I made changes to my wifi and since then my Sonos has completely stopped working. I have a playbase and two Sonos ones all set up in one room.  It was still working at first, despite the original wifi it was connected to changing the name. But I couldn’t find my Sonos on Spotify. When I tried to check this out I was first told to update the app version. After this all the instructions online were now inconsistent with the new app.  today I went to plug in one of the Sonos Ones into the router via Ethernet. Initially, it tells me I am now set up on the new wifi. But when I unplug it and go back downstairs to where the others are it says there is a problem.  i have now retried this 4 times with both smaller speakers with multiple different methods and nothing. There is now no sound at all and I keep getting error methods.  honestly, this is unfathomably infuriating. The fact you can’t make these changes without plugging a speaker into a router is crazy. The system is dreadful. And this f

Hello,I have installed my new set-up, and strangely, my Sonos app is saying that the Arc receives PCM 2.0 audio while playing a movie from Netflix app on my ATV3.ATV is connected to TV with HDMI 1 (last firmware from Apple)Sonos Arc is connected to TV with HDMI 2 (eArc port, with eArc capable cable)in TV, sound setting for HDMI1 is bitstreamin TV, sound output is Auto (I tried Dolby Digital as well)in ATV3, sound output is Dolby DigitalAm i missing something in my set-up that prevent the Arc to output Dolby 5.1?ThksValyno 

Is it possible to pair two Sonos Moves together with a pair of wired Polks connected and controlled through a Sonos Connect Amp?

I listen to vinyl through my sonos system via a port . Can headphone be connected in any way . Cheers

So in our house we have two wi-fi networks: the main Virgin one, and then I have an AirPort Extreme connected by Ethernet to the Virgin router, the AirPort broadcasts as a separate network.The AirPort network was created during lockdown to boost upstairs office signal strength.  I have a One SL in the office, configured to the original Virgin network (three Sonos products in the setup).  Overall the AirPort network seems to be stronger and I want to try switching over to it.  Bear in mind that the AirPort network doesn’t work if the Virgin network is switched off - so when I open the Sonos app the original network is always recognised, Based on my reading this does not seem to be a straightforward process.  Is the only option to reset all three speakers and reconfigure as a new network?  I don’t have Sonos playlists etc so not a big deal necessarily (apart from being very laborious).  I’m no firmware designer but it does occur to me that Sonos users are like most other people who move

I have had an Audible.ca account for many years, I bought Sonos originally so that I could play my Audible books on Sonos.  It worked well, but in the years I have had it, searching the Sonos/Audible book list has been a nightmare.  It rarely worked and never, for example, gave a complete list of the books I had for any given author.  In a bored moment, I tried it again yesterday - Joy!!! - search on Audible/Sonos worked perfectly and very quickly, amazing - nothing has changed on my Sonos for a while and I really do not keep track of Audible updates, so no idea when or why the system(s) started working.Today, I thought I would search for a book in my Audible library via Sonos and play it - but the Sonos service was not longer visible on the MacBook Pro.  All I have done since last night is switch the Mac off last night, then on today - but there is no Audible service on the Mac, So I re-added the service, re-registered (it said I was already subscribed), the service reappeared in the

Anyone with experience setting up the xPRESS on iOS14? The app crashes … Should I return the device?All input appreciated! Thanks /Henrik

Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.

Following my upgrade to Sonos Controller S2 (to accommodate my new OneSL speaker), I can no longer access my music library.  I’ve tried deleting and re-adding it, but the add gets access denied,also.NOTE:  When I upgraded to S2, I got an error message saying that SonosLibraryService could not be started.  I’m guessing that may be the ultimate source of my problem.  If so, what can I do to fix that issue?

I have a system what I’m use in our house since 2,5 years. I have an asus mesh wifi system and 8 sonos zones.  1. living room: playbase, sub, one + sl as a surround system 2: kitchen: stereo pair play 13: entrance: symfonisk lamp alone4: home office: play 1 alone5: bathroom: symfonisk bookshelf alone 6: bath 2: play 1 alone7: sleeping room: playbar alone8: move Till now all have worked fine, nothing changed (no new device etc) just apparently in the living room where a surround system was made fall apart. Only playbase was working. I have removed the sub and the surrounds from the system. Now I can’t add them back to the room. When I tried to add they have created the same room name with “2”, “3” etc tags instead of grouping with the playbase, or simply can’t add them because of poor network connection or other issues. There are of course other devices around smart TV, Apple TV, intel nuc, PlayStation 4 pro, laptops, iPad, Xiaomi roborock etc but all turned off not to interfere wifi si

I have just tried to search through genre, for the first time in a while and I see that the message “No selectins are available” comes up.  Why is this happening now when it didn’t before?  It’s the same  when I use the Android app as well as my PC.

New Arc, Sub, One SL x 2 home theater surround connected to TCL Series 6.   Signal to TV from Apple TV 4K, Arc connected to TV via HDMI/ARC port.  TV set to autodetect - TV indicates that it is detecting DD+ signal.  Playing content that should be Atmos (have tried atmos movies on iTunes, and also atmos content on netflix (streaming at ultra HD/autodetect).   Should (I think) be sending Atmos signal to the Arc.   however, cannot verify this.  No Atmos logo in the “playing now” screen.  When I go into the S2 app, “about my system” it indicates the signal is “Dolby Digital Plus 5.1”.   Appreciate your thoughts / experience….   Apologize if I’m missing something obvious here.  TY