“Apple Music browsing and playback failures

Some Apple Music subscribers may experience issues browsing or attempting to start playback on Sonos. Apple has been informed of the issue and is working on a resolution.”
https://status.sonos.com

27 may - getting message here in Ottawa.  Have er authorized, no change.  Note that I have no problems playing directly on IPAD using the Apple Music App so problem is related only to Sonos access to Apple Music.

Looking at my records, this has been a problem for the past two days!  Not sure if it’s an Apple or Sonos problem, but it is definitely a problem for me

@8858oboe - please keep an eye on https://status.sonos.com/ for further updates. We’re aware that some subscribers of Apple Music are experiencing issues browsing the service or starting playback. Apple is aware of the issue and is working on a resolution.

I’ve been getting it for two days as well.  Haven’t been able to play any of my playlists through Sonos (or SonoPad -Great app if anyone’s interested) as they’re all Apple Music sourced.

Starting to get a little peeved.

Since it’s an Apple issue, have you contacted them to express your understandable frustration? 

2 Days with no Apple Mucic now. Pretty much renders a Sonos system useless except for using Bluetooth on my Sonos Move.

I appreciate Sonos saying its a Apple problem but agree with others saying it is now MY problem. 

How about Sonos working with Apple to fix it? 

2 days is extreme in this day in age 

Can you not use Airplay?

Using a android phone so unfamiliar with airplay.

Same issue here :(

Are we going to hear from someone from Sonos on this issue? It's been at least two days which, as others have pointed out, is an awfully long time in the tech world these days.

Sonos: what's happening please?

Same problem here in Switzerland… experiencing a “total failure” on iOS or MacOS.

Streaming music from Apple Music to Sonos via Airplay is now working for me - wasn’t just an hour ago...

Still not working here, It’s been 4 days since the Apple Sonos combination went down. After about a million calls to a variety of non-responsive Apple contacts, it was suggested that I should call Sonos!  Sonos yesterday suggested calling Apple!  I realize we are just customers,  but should not one or the other company - preferably both - be spending some time fixing this problem, or is this just too radical a concept?

Hi @8858oboe, Apple have been informed of the issue and are working on a resolution - no further updates to share right now I’m afraid, but you can check the Sonos Status page for any news :)

The messaging provided in the Sonos app is misleading. Apple music is not, in fact, experiencing a system-wide or global outage. It works fine through Apple's own application. Sonos should be providing more accurate and honest information to its users along with assurances of steps being taken to find a resolution.

That’s so helpful, I check the status and the service frequently. More helpful would be an account of what the problem is, and, the prognosis for getting this fixed.  I really do not care if it is your problem or Apples problem, right now it’s my problem!  Air play is not a good substitute for me for several reasons - when does Apple say this is going to be fixed.  All they say to me is “call Sonos”!!

The wording in the app is "Apple is experiencing a full outage". This is most definitely not the case.

The status message has not changed since it was first put on the status page (may25th).  The service has been down since at least may 24th. References to a status page that never changes is not helpful.  Is anyone at Sonos pressing Apple for a response?

We don’t have a timeline for when this is expected to be resolved as yet, hopefully Apple’s engineers will be able to get everything working correctly soon :)

We have been having this same problem for about 4 days now.  Previous to that it was working 100% with no issues.  It is fine if played directly on devices (iPhone/iPad) and on the Sonos system using AirPlay.  Which is a completely frustrating work around compared to how it was functioning before. C'mon Sonos and Apple.  Get this sorted out. 

Very sad that this issue is still ongoing. Apple Music plays well outside Sonos. It’s only through Sonos which has got problem.

Surprised that tech giants (Sonos + apple)  could not resolve this issue.

3 days and counting and no clue of resolutions.. :(

I have cancelled my Apple subscription.

Yup, Amazon Music working fine.

Maybe dm7 is right. May be time to cancel Apple Music and look at Spotify. 

Clearly a software problem with Apple and Sonos.

Disappointed Sonos has been more transparent or shown more  interest in customer service. 

Seems to be working now in Ottawa.  Apple were very surprised when I sent them a copy of the text at the top of the Sonos app page which indicated a total Apple Music outage!  

Well, hated being the squeaky wheel. Not really my thing BUT frustrated after lack of action for days and now look, its up and running again.

Hopefully,  this will be better watched in future

Still an issue here :(