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My Playbar and Sub disappear when turn off the TV, and I have do a new set up, what do I wrong ?


  • Contributor I
  • 2 replies

Look at title

Best answer by Xander P

Hi @Janse, thanks for reaching out to the Sonos Community!

When you turn off the TV, does the LED on the Playbar react if you press the Play/Pause and Volume + buttons at the same time?

If not, then it sounds like turning the TV off is removing power from the Playbar somehow - are they both connected to the same power socket?

It may be worth submitting a diagnostic, taking a note of the confirmation number, and either posting it in a reply to this thread, or reaching out to our Support Team to perform some live troubleshooting.

Let us know how you get on :)

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4 replies

  • Author
  • Contributor I
  • 2 replies
  • May 20, 2021

My SUB ans Playbar disappear from my system, When I turn off the tv, and I have to make a new set up every time. What do I wrong.


What router are you using? Can you wire the Playbar directly to the router with an ethernet cable?


  • Author
  • Contributor I
  • 2 replies
  • May 21, 2021

I use wifi, the distance to my router is too long away


Xander P
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  • Retired Sonos Staff
  • 553 replies
  • Answer
  • May 28, 2021

Hi @Janse, thanks for reaching out to the Sonos Community!

When you turn off the TV, does the LED on the Playbar react if you press the Play/Pause and Volume + buttons at the same time?

If not, then it sounds like turning the TV off is removing power from the Playbar somehow - are they both connected to the same power socket?

It may be worth submitting a diagnostic, taking a note of the confirmation number, and either posting it in a reply to this thread, or reaching out to our Support Team to perform some live troubleshooting.

Let us know how you get on :)


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