Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Xander P
Xander PAnswer
Retired Sonos Staff
May 28, 2021

Hi @Janse, thanks for reaching out to the Sonos Community!

When you turn off the TV, does the LED on the Playbar react if you press the Play/Pause and Volume + buttons at the same time?

If not, then it sounds like turning the TV off is removing power from the Playbar somehow - are they both connected to the same power socket?

It may be worth submitting a diagnostic, taking a note of the confirmation number, and either posting it in a reply to this thread, or reaching out to our Support Team to perform some live troubleshooting.

Let us know how you get on :)

View in thread

4 replies

JanseAuthor
Contributor I
May 20, 2021

My SUB ans Playbar disappear from my system, When I turn off the tv, and I have to make a new set up every time. What do I wrong.

GuitarSuperstar
Lead Maestro
May 20, 2021

What router are you using? Can you wire the Playbar directly to the router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi
JanseAuthor
Contributor I
May 21, 2021

I use wifi, the distance to my router is too long away

Xander P
Xander PAnswer
Retired Sonos Staff
May 28, 2021

Hi @Janse, thanks for reaching out to the Sonos Community!

When you turn off the TV, does the LED on the Playbar react if you press the Play/Pause and Volume + buttons at the same time?

If not, then it sounds like turning the TV off is removing power from the Playbar somehow - are they both connected to the same power socket?

It may be worth submitting a diagnostic, taking a note of the confirmation number, and either posting it in a reply to this thread, or reaching out to our Support Team to perform some live troubleshooting.

Let us know how you get on :)

Terms & ConditionsAccessibility statement