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My Playbar and Sub disappear when turn off the TV, and I have do a new set up, what do I wrong ?
Best answer by Xander P
Hi @Janse, thanks for reaching out to the Sonos Community!
When you turn off the TV, does the LED on the Playbar react if you press the Play/Pause and Volume + buttons at the same time?
If not, then it sounds like turning the TV off is removing power from the Playbar somehow - are they both connected to the same power socket?
It may be worth submitting a diagnostic, taking a note of the confirmation number, and either posting it in a reply to this thread, or reaching out to our Support Team to perform some live troubleshooting.
Let us know how you get on :)
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