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Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

Reaching out to the community after multiple attempts via Chat and over the Phone to support at Sonos, and trying multiple recommended solutions. I’m having this weird issue where my Sonos Arc (purchased Nov of last year) will not work with Google Assistant after an unknown length of time. I have set up Google Assistant and it will work find for an hour, 5 hours, a day, maybe sometimes even a week - then all of a sudden when I say “Hey Google”, it will just tell me “There was a glitch, try again in a few seconds” or “Something went wrong, try again in a few seconds”. I have tried the following:removing Google Assistant and re-adding multiple times removing Sonos from my Google Account multiple times unplugging Sonos Arc and plugging back in multiple times tech support made some updates to DNS settingsAfter each of the above, the Arc will work for a little period of time, then randomly go back into the “There was a glitch, try again in a few seconds” or “Something went wrong, try again

Anyone else had issue with the quality of the finish with their Sonos sub? I ordered a sub from a reputable retailer and noticed the side panel wasn’t flush at the top. The sub was returned for exchange but the replacement was just the same plus generally poor finish with the paint job i.e. spot marks in the painted finish and a couple  of chips in the case that were obviously present prior to the case being painted.  I’m aware I might be considered “picky” but for £700 I think I have the right to expect the Sub to be manufactured to a high standard?  i’ve included a photo showing the side panel not sitting flush.  thanks in advance to anyone who replies

I recently moved to a rural area where a cellular hotspot is my only connectivity option. I have read all the threads related to this topic but have had no success. Here is what I have tried:Turn on iphone hotspot on phone 1 Connect to this hotspot on phone 2 Launch Sonos app on phone 2 Wait for "let's fix it" message to pop up and click on it Did I change router or network settings → yes Do I want to add a trusted network to Sonos → yes Click on "find system" Get message "we couldn't find a Sonos system on this account" Unplug my Play 1 Plug it back in holding play button until it flashes white and orange Release button and it flashes green Repeat steps 4-7 Same result Swipe right to find "Add your Play:1 - estimated time - 5 min" Sign in with user name and password App is up to date → continue Add to an existing system? → No, create a separate system Join to temporary network with a long randomly generated name Plays a series of chimes Make sure light is flashing white and green → ch

Hi,I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.Any suggestions?Thank you for the help and support!Best regards.

I just purchased a new Beam for our RV to use with the TV as a soundboard.  Does it require WiFi after setup?  So, every time we go to a new campground, we have to access the WiFi of that campground?  Seems weird.Any work around would be great!Thanks.

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Hey! I have a question. Is it safe to leave my USB-C charger in the Roam? Will it overcharge? Thanks.

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?

Hi - I’m trying to set up my ARC but am stuck on the step where it searches for CEC.  My setup is an Apple TV → HDFury Arcana → Sonos Arc / BenQ Projector.I’ve tried troubleshooting every way I can think of:Powering everything off and on. Trying every combination of CEC On/Off between the Apple TV and the Projector. Confirming firmware up to date. Disconnecting and reconnecting all HDMI Cables. Connecting the Arc directly to the Apple TV Meanwhile the Apple TV sound is coming through the ARC speaker. The biggest issue is I can’t control the volume with the Apple TV remote. The Sonos app remote setup doesn’t detect the Apple TV remote volume buttons being pressured, and the Apple TV learn device option wants to learn from the device’s remote, which doesn’t exist for ARC. Also, CEC is working - when I wake the Apple TV it powers up my projector. Many thanks for any guidance.

I use Sonos Port’s in outdoor applications. It would be great if the Port could support Dual Mono mode, like the Amp.Thanks.

How can i connect my phone media to sonos?

Brand new, out of the box Sonos Arc. Completely unresponsive. Forget about even trying to add it to my existing system; no lights even come on. I’ve tried various resets and ‘leave unplugged for 30 min’. Nothing works.  Figured I’d try customer support. Oh, they don’t work on weekends. That’s crazy!I’m a long time Sonos user (I still have a set of Sonos non-powered speakers that I use) and have had over 50 of their various units. I sing their praises to all of my friends. But no support on weekends; Sonos you disappoint me…Anyone have any trouble shooting tips?  I have approximately 40 hours before Customer support is available.

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy  

which Sonos speaker has an Alexa built in?

Hi all, This is another Asus connection issue, though with the Asus TUF-AX3000. After the first setup the system wasn’t able to be found using the sonos app. I then switched Smart Connect off, and attempted (one by one) to connect via the 2.4GHz, ensured QoS was off, Airtime Fairness was off, hard reset each device and eventually rolled back firmware one by one with limited success. The most success I’ve had is using a Play1 hardwired to the router, and was able to play all of the speakers as you would normally (2nd Play1, Play5 and Beam). I’ve spoken to Asus support and they suggested some of the above or sending it back for an inspection. Failing that I’m waiting/hoping for the next firmware update. Does anybody have any other suggestion that might work please? Thank you in advance.

Good morning I’ve had numerous connectivity issues to my sonos speakers, on my iPhone 11 Pro Max and the app S1. I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. Rob

In the sorting of playlists, could the app consider any numbers as numerical values, instead of as a strictly alphabetical string?I imported numbered playlists from iTunes but the S2 app orders them like:playlist 1playlist 10playlist 2playlist 3 … edit: I supposed the same question applies to sorting artists, album titles, and songs with numbers in the names, but it’s less of an issue here for me.

My system consists of one ZP100 Connect Amp and one ZP80 wired out to my hi-fi. They have performed reliably for more than 10 years but, after a short spell of non-use I found the S1 App not seeing either of them. During several reconnection attempts the ZP100 appeared to connect but only temporarily, disappearing after only a few minutes. After reading that BT has reported issues with the dual speed function of the Smart Hub 2 (which I am using), I deselected the 5gHz option and the ZP100 seems now to be stable.However, numerous attempts to connect my ZP80, both wireless and wired to my router, have been fruitless. The unit shows a flashing green light but when I attempt to connect, it flashes amber and then shows solid amber.  Can anyone help please?

I’m considering changing my Ones in the surround setup for two fives (moving to a bigger house) and am wondering the following: As Fives behave differently horizontally from vertically, what is the best position in a surround setup? I will also be using it for music a lot so it should be the best setup for both.  Thanks!

Reading a lot of topics on the issues people are having with Symfonisk and the drop outs and poor WiFi connections.They seem to be around a year old most posts, but then a few 3-4 months old.Have the issues been fixed now, perhaps with Firmware or Software upgrades?Considering the Lamp for surrounds for a Beam or Arc. Thank you 

I know this is probably one of the most asked questions so I’m sorry to burden the community with an issue with endless possibilities. In the last couple of days any IOS device my household owns IPads, phones etc. (Running up to date software) will no longer connect to my Sonos system, the desktop app works without any issue but anything wireless just says its unable to connect. I go through the trouble shooting process which basically tells me my wireless network has changed or the password has changed (it hasn’t and there are 20 other devices happily connected to it). Once I re confirm my network and password the system can be reached. Give it a couple of minutes and I can no longer connect to the speakers again, I have been through this process three times. Nothing has changed and I have never had this particular issue before.   One play 1 is hardwired to the router via a switch and the rest are connected via Sonosnet. My network is sky based with the sky mesh disabled because that

Since adding a roam and a move, my music has been skipping and stopping.  Probably IP address thing.  I know that a fix is to unplug everything and then reboot everything one by one.  But how do you deal with the move and the roam since they are battery powered?

So when I start playing music or skipping tracks music seems to be instant on one or two speakers, then over a few seconds jumps to remaining speakers. Often it starts on all, but then cuts out on some before restartingI have tried with Sonos net on and off, wiring one speaker or several, different combinations but to no joy.I have submitted a diagnostic:292871884My router is an asus rt ac86u.i only live in a flat and have great WiFi coverage. Also use ring, hue, smart things, which all work great.Anyone got any suggestions?

I am trying to play my music that I have uploaded to my iTunes account through my Sonos One speaker. I have Apple Music app on my phone, from which I can access my music library & listen to through phone or earphones. I do not have a monthly subscription to Apple Music, I just use the app to listen to my library. I have installed Sonos app on my iPhone but when I try to add Apple Music it says I have to subscribe to Apple Music? Am I able to listen to my library in my iTunes account on a Sonos speaker or do I have to subscribe to Apple Music too?