Answered

Originally our house WiFi had both 2.4 and 5 GHz bands using same SID, but we had too many issues with devices using the slower band, so have separated the bands with the 2.4 GHz band retaining the original SID and the 5 GHz band using a different SID.  Now we want to move our two Sonos systems over to the 5 GHz band...but don’t see a way to just change it.Please tell me we don’t have to reset the entire system to change to a different WiFi SID?Thanks!

I've used the method of coping and pasting the URL into the area where you can add a radio station and yes, it adds the station. Unfortunately when it comes to playing that station an error message appears. Unable to play Radio RUAR  - ‘this song is not encoded correctly’ any ideas please?

I want to trade in a ZP90 but it doesn’t appear in my online account (it used to but no longer does after I upgraded to the new S2 controller)Sonos chat support are unable to help and said I need to call the sales team who can assist, but I have been on hold for over an hour, on two separate occasions, unable to speak to anyone.Does anyone here know how I can get reliably get in touch with the sales team? Or if there is some way I can get the ZP90 to show up in my online account such that I can trade it in? Many thanks in advance for your input :)

Hi, I have been a Sonos system owner for many years. The question I have is:When using either the subscribed Spotify or Pandora app on my iPad how do I replay the current track?When I use the Sonos app on my Android phone, I can replay the track?Can someone help with this please?Thank you, Sean 

What’s is going on with this horrible red box that’s suddenly appeared?!  Is Sonos intentionally degrading their S1 app to piss off their already disenfranchised legacy-owning customers?!! 

I was wondering if a surround setup with two play ones a sub and the beam would sound better and more direct than one play five. I wanna get the play five for the quality but I can get the sub and add on to the surround set up. Which is better? 

Greetings!   My system includes:1 x Connect (ZP90) (connected to LAN via ethernet)2 x Connect:Amp (ZP120)  All running S1 with the latest firmware and software.   ZP90 connected to the Internet via Ethernet cable.  I am wondering: do ZP120s allow wired connection with Ethernet cable to ZP90 in serial mode: ZP90 === ZP120 === ZP120?  The idea is to exclude Sonot Wi-Fi network and increase stability of the network connection. Thank you. 

I would like to know how to display volume indicators on the TV when using my Sonos Arc and the HDMI (ARC) connection. I have it connected via HDMI ARC and can confirm that the volume controls work fine, but there is no volume bar indicator so it is impossible to tell how quiet/loud the system is without something playing. All the research I have done that have this problem is when the TV is connected with Optical, but I am using HDMI ARC into the HDMI (ARC) port on my Samsung UA55MU6103; there is no optical cable connected.  Additionally, I can confirm that the TV is only using the Sonos Arc to output music, and when I change volume, it displays on the TV as controlling a “receiver” but it only indicates “up” or “down”.  Thanks for your thoughts, look forward to hearing from you.

Is upgrading to Arc from Beam worth the extra expense?Now I have a 5.1 setup with beam, Sub (gen 2), 2x Ones as rears.Recently I have upgraded my TV to LG OLED GX55 which supports Dolby Atmos through eARC. I mostly watch movies and series on Netflix, Apple TV+ or blu-rays, game on Xbox Series X (supports Atmos in trueHD) and listen to music a LOT.I created this topic because now that I have a TV that supports Dolby Atmos I feel like I might miss out on the experience having a beam instead of the ARC.Has anyone maybe upgraded already having full 5.1?Thank you in advance for all the answers.

Please can you help, my sonos system will not connect to Spotify.  It keeps saying it has lost connection, I have tried all things I can find on the internet and still will not work.]Please can you help

Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.” Tried signing out of Apple Music, reinstalling sonos app etc. No luck. 

Hi, I’m an electrician wiring in a Sonos setup for a customer.We did a kitchen remodel with 2 sets of in ceiling Sonos speakers tied to a Sonos amp with speaker wire. One set are in the kitchen and another in the living room between the kitchen and the TV. The kitchen and living room are in an open room setup with no walls in between. And both sets of speakers are visible from the TV. This was laid out by the owner and is primarily for listening to music.I believe that he has another older style Sonos amp and speakers that he will pull out and add at some point.Now he has set up a Sonos soundbar and sub-woofer at the TV and I want to tie in the ceiling speakers as rear speakers in a surround setup for him.The TV will be the source for sound on this system. I have not seen it but have been told it (the TV) has quit a few HDMI ports. I will see it tomorrow but right now I don’t know if it has fiber or other digital output options.From what I have been lead to believe is we have to tie th

I’ve recently both two One sls and used them for a week. I was really happy with the sound and decided to add an Arc (not knowing that there were bass issues). After installing is was disappointed with the sound especially  in comparison with the two One sls.  After fiddling around with true play (4x) the highs and mids sound fine. The bass however remains bad. Muddy/ clipping or something even at low volume. As I am a techno/ deephouse listener I expected deep bass. I was quite impressed with the bass the two small ones already displayed and expected more of the arc. TV/movies bass sounds better.It seems that there was already a software update (which I’ve done) but I can’t hear any improvement on heavy bass tracks. Does anyone still experience the same issue?( I am new to this forum so maybe already covered on another thread) If not, I am returning the Arc to the store. 

I have 8 Boston Accoustic HSi 270 in ceiling speakers that I am looking at powering with 2 Sonos Amps - i.e. 4 speakers per Amp, wiring 2 Speakers in parallel per channel.  These are 8Ohm speakers and It seems that they rated at 90watts.  Is the power rating of the speakers an issue for this configuration?Many thanks.

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

Hi all.  I have a Sonos One and I assumed I could pair it with my Win10 laptop but I can’t see anything in the app to help me pair it.  My laptop can see it in Bluetooth but I can’t connect.  Any advice?

Hi,I have a Sonos Beam and (independently) two Sonos Ones set-up as a stereo pair. All speakers are in my lounge and both use the S2 app on my iPhone.The Sonos Ones play fine and the Beam plays content from my TV with no problem.I wanted to use the Sonos Ones as surround speakers for the Beam, but when I try to do this in the S2 app (using the app’s set-up Wizard) I get the following error message,“Two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and connected to wifi.”All my speakers are on and working fine (independently) on the same wi-fi network. One of my Sonos Ones is in fact directly connected to the router by an ethernet cable (I get this error message whether this ethernet cable is connected or not - I’ve tried both ways).I’ve tried re-booting the Sonos Ones, and this hasn’t fixed anything. The only thing I haven’t tried yet is turning the Beam on and off.Any help/ideas are much appreciated.Many thanks,Stu

I’m interested in purchasing an Arc but have read several reviews wherein owners of certain Samsung TVs are having issues with compatibility.  I have a 2019 65” Q80 TV.  It has no eArc HDMI port, but does have an Arc HDMI port.  Are there issues I should be aware of and can I be assured that I can experience ATMOS?Thanks,ZJS 

Can someone please explain why there are constant and unending reminders to check for S2 compatibility on the apps? I am not a moron. I understood after the first check I cannot run S2. No matter how many times I am asked to check, no matter how many times i see a ridiculous notification, I will never discard perfectly good hardware. All this has done is provoke me to seek alternatives to Sonos which I am now implementing rather than make any further Sonia investments. But back on point, does anyone understand the reasoning behind this offensive behavior? Thank you.

Hi all, A couple of weeks ago, yousee musik stopped allowing multiple streams to the same Sonos system (at least for my system).Have anyone else experienced this? And  do you know, if this is a bug or a new limitation from Yousee musik?BR Torben

Do Trueplay settings reside on the iPhone itself via S2, or in the speaker itself?  Reason for asking is if I set Trueplay up through one iphone but actually use another when listening. 

Hi! Recently bought a TCL ep685 and have connected my Beam to it. Audio is good, but have some sync issues here and there. If I turn the TV on/off it’s usually back to normal. Seems like if I set the “Digital Audio Out” to PCM instead of auto, the sync issue is gone, but audio is way worse. With auto it’s a lot better. Also it says DD 5.1 in the app with auto.Does anyone have experience with this or any solutions that doesn’t result in worse audio?Thanks

I have got a sonos home theater system with the playbase but I'm now thinking about replacing it with the arc.Will I be blown away by the difference or upset for spending £800???Please help  Simon. 

If you unplug one or both Sonos 5’s in a stereo pair or loose power, do you have to redo Trueplay? 

Hello guys, hello Sonos!I would like to ask you what I need to buy for my whises? I want to have 5.1.2 system (DolbyAtmos) but I will have everything connected to a smart installation (GIRA).WIHSES:I don’t want to have a rear speaker for the sofa (only in wall - see in picture - ‘’stenski zvočnik’’) I would have two speakers above the sofa (see in picture -‘’stropni zvočnik) I would also prefer to have speakers in the wall with the TV (see in picture - ‘’stenski zvočniki’’ but I do not know if it is necessary. what is the sound from the wall speakers? it is better? I want to have good position but not professional.I like to watch movies and enjoy the good effects I don't want wi-fi sound system (because you have to charge) I don't want visible cables I will buy: 2x Sonos IN-WALL (for position at TV) 1x SONOS SUB  1x SONOS ARC (Dolby Atmos) (for position under TV) 2x SONOS IN-WALL (for position behind sofa) 2x SONOS IN-CELLING (for position above sofa)What do you think guys? Is that pos