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I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. Hop

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

Good morning. I have purchased a pair of Sonos Five in white (unfortunately the black ones were not available) with a shipping date of 11 June. The platform has requested authorisation to complete the payment in my bank, however it has not withdrawn the funds for the two speakers. I wanted to know when the payment process will be completed. Is it going to be done any time between now and 11 June or is it only charged when it is shipped. Thank you. 

Up until now I have been able to use my Synology NAS music folder as my Sonos Library. However, I have just upgraded my NAS set up to a model DS220+ and am now, so far, unable to get my Sonos to establish a connection and am getting the dreaded “Unable to add the music share ……. to your music library (900)”.Any suggestions please ?The new NAS uses the btrfs storage system. Could this be my problem ? 

Our current situation is that we own two Play 1’s, a Playbar and a Move. Is there a turntable that we can use to stream to our Sonos without having to jack directly into some amp or something?I’ve seen things like “TRNTBL” but not much info on them and that’s about it.We really just want to stream vinyl to our Move.Any ideas? Thanks. 

I was able to move my Beam to another room/TV.  I have a single Sonos ONE SL speaker I’d like to operate with the Beam as a “group” so I can place the One SL near a chair where the user is sitting.  (This is in a room for an elderly person with poor hearing.)I was able to create “group” with the 2 and that works.  The volume control on the TV remote is tuned to the Beam, but the volume of the One SL can only be controlled through the app.  Is there any way to get the One SL volume to “slave” to the Beam volume control?

Hey Guys, Have a NEW roam. When I charge it the orange LED comes on for about 10 seconds and then goes out. The unit is still charging . Is this normal for the orange LED to go out when charging? Will it turn green when done charging? Im using the USB C that came with the unit and I picked up the Sonos charging brick as well. thanks in advance! 

I have five Sonos speakers and everything worked beautifully until about a month or so ago.  Anytime I want to play any of the music on my iMac hard drive I will get a message that either “music is not encoded properly”, access to music is denied, or if I am able to get something to play it now skips like crazy and is not listenable.  I spent two hours with Sonos tech support rebooting routers, computers, and reconfiguring settings only to get to the point where they will look into it and e-mail me if they come up with a solution.  I reloaded the app and re-indexed the music library and that didn’t fix anything.  BTW, when I play the music from the JRiver software on my computer it has no problems.  Also, when I play music from SiriusXM or Pandora through Sonos there are no problems.I have over 300GB of music on my computer and would love to have the flexibility to play it wherever I want in my house.  Sonos gave me that flexibility until recently.  I really hope this can be resolved a

Playlist from Pandora being denied. Plays on my phone but not through Sonos. 

HelloI need your help :-)I have just acquired a Sonos Five.I have no problem listening Apple music content on it through my Apple Music app or Sonos App.But I would like to use Google Home to control my Sonos.It seems i have successfully connected Google home to my Sonos (using Sonos App / Google Home App / Google Assistant app) since i can use basic functionality of google home to control my Sonos : Stop the music / Resume / Lower the volume / Etc.What i cannot do though is asking google home to play a certain title / band. When i ask “Ok Google, can you play Muse”. He says (in French): Ok. I will play Muse on Apple Music. I will launch Muse on “Living Room” (which is the name I gave to my Sonos). Unfortunately, Apple Music is not available on Sonos Living Room” and then it stops.I do not understand what to do to make it work.Thanks a lot in advance if you can help me!

Every single time I open the Sonos app to play music, the Playlist section is completely missing from the My Sonos page. All I see is Recently Played and Stations. This has been going on for at least 2 months now. There have been several app updates since this issue started, but none of the updates have fixed this problem. The only way to fix it is to shut down the app and restart it. But that needs to be every single time you want to use the app because the fix is temporary. When I go into Edit My Sonos, these are the only options:  How do I fix this?? I swear, this app gets worse and worse with every update.I have never been able to get lock screen controls back after an app update 2 years ago, and no one has ever been able to tell me why I can’t get those controls. I’m using app version 12.2.6

Please let us access to our Spotify's playlists' folders structure in Sonos.I know I can access to my Spotify folders on Spotify and play them on Sonos.But what I can’t do on Spotify is picking a few playlists, drag and drop them in the sonos’ queue and play the songs randomly.Another thing I can do only on Sonos is dragging and dropping some playlists from Spotify and some playlists from my Sonos’ library and play them randomly together.It should be so pleasant to have the confort of browsing through my Spotify folders organisation instead of a mess of all my Spotify playlists unorganised (It’s even not possible to order them alphabeticaly !)Many thanks 

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

Reaching out to the community after multiple attempts via Chat and over the Phone to support at Sonos, and trying multiple recommended solutions. I’m having this weird issue where my Sonos Arc (purchased Nov of last year) will not work with Google Assistant after an unknown length of time. I have set up Google Assistant and it will work find for an hour, 5 hours, a day, maybe sometimes even a week - then all of a sudden when I say “Hey Google”, it will just tell me “There was a glitch, try again in a few seconds” or “Something went wrong, try again in a few seconds”. I have tried the following:removing Google Assistant and re-adding multiple times removing Sonos from my Google Account multiple times unplugging Sonos Arc and plugging back in multiple times tech support made some updates to DNS settingsAfter each of the above, the Arc will work for a little period of time, then randomly go back into the “There was a glitch, try again in a few seconds” or “Something went wrong, try again

Anyone else had issue with the quality of the finish with their Sonos sub? I ordered a sub from a reputable retailer and noticed the side panel wasn’t flush at the top. The sub was returned for exchange but the replacement was just the same plus generally poor finish with the paint job i.e. spot marks in the painted finish and a couple  of chips in the case that were obviously present prior to the case being painted.  I’m aware I might be considered “picky” but for £700 I think I have the right to expect the Sub to be manufactured to a high standard?  i’ve included a photo showing the side panel not sitting flush.  thanks in advance to anyone who replies

I recently moved to a rural area where a cellular hotspot is my only connectivity option. I have read all the threads related to this topic but have had no success. Here is what I have tried:Turn on iphone hotspot on phone 1 Connect to this hotspot on phone 2 Launch Sonos app on phone 2 Wait for "let's fix it" message to pop up and click on it Did I change router or network settings → yes Do I want to add a trusted network to Sonos → yes Click on "find system" Get message "we couldn't find a Sonos system on this account" Unplug my Play 1 Plug it back in holding play button until it flashes white and orange Release button and it flashes green Repeat steps 4-7 Same result Swipe right to find "Add your Play:1 - estimated time - 5 min" Sign in with user name and password App is up to date → continue Add to an existing system? → No, create a separate system Join to temporary network with a long randomly generated name Plays a series of chimes Make sure light is flashing white and green → ch

Hi,I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.Any suggestions?Thank you for the help and support!Best regards.

I just purchased a new Beam for our RV to use with the TV as a soundboard.  Does it require WiFi after setup?  So, every time we go to a new campground, we have to access the WiFi of that campground?  Seems weird.Any work around would be great!Thanks.

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Hey! I have a question. Is it safe to leave my USB-C charger in the Roam? Will it overcharge? Thanks.

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?

Hi - I’m trying to set up my ARC but am stuck on the step where it searches for CEC.  My setup is an Apple TV → HDFury Arcana → Sonos Arc / BenQ Projector.I’ve tried troubleshooting every way I can think of:Powering everything off and on. Trying every combination of CEC On/Off between the Apple TV and the Projector. Confirming firmware up to date. Disconnecting and reconnecting all HDMI Cables. Connecting the Arc directly to the Apple TV Meanwhile the Apple TV sound is coming through the ARC speaker. The biggest issue is I can’t control the volume with the Apple TV remote. The Sonos app remote setup doesn’t detect the Apple TV remote volume buttons being pressured, and the Apple TV learn device option wants to learn from the device’s remote, which doesn’t exist for ARC. Also, CEC is working - when I wake the Apple TV it powers up my projector. Many thanks for any guidance.

I use Sonos Port’s in outdoor applications. It would be great if the Port could support Dual Mono mode, like the Amp.Thanks.

How can i connect my phone media to sonos?