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Hi,Long-time SONOS user here but now considering expanding and upgrading my system to include a soundbar (Arc or Beam), sub, and upgrading my old Play:1s with One SLs.The problem I have is that I’m not sure I have space for a soundbar. Got a Panasonic TX58DX902B here, which we like and unlikely to upgrade any time soon. On the supplied stand, the bottom of this TV screen is only 40 mm above the surface of the unit on which is sits.The height of the Beam is 68.5 mm.The height of the Arc is 87 mm.Both of these soundbars would be higher than the bottom of the TV screen.I don't want to wall mount the TV, but I suppose I could consider getting a plinth on which it could sit.The other alternative is that the soundbar could sit on the metal base, below the cabinets or I could wall mount the soundbar behind the TV.Any good suggestions on what to do here, please?Thanks,Steve

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.Does anyone have any suggestions?

Hi all,After last week’s software update on my Sonos Arc, my Arc does not play any TV sound anymore unless I physically remove the power from it. I am, however, able to play music through the Arc just fine (via the Sonos app).Here’s my setup:Apple TV 4K LG C8 OLED HDMI ARC linkThe problem occurs after the TV has been switched off and then switched on again. Nothing else changed in my setup or device firmware except for the Sonos software update.Anyone experiencing this as well? Any tips or ideas? Thanks!

Hi!The music streaming service “KKBOX” currently launched high res. music streaming and just would like to know if this work with the SONOS speakers? Hope someone from SONOS can help to advise, thanks!!

Hey all I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again! So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off? Thanks

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers 

I've recently purchased a sonos arc, sub and 2 one sl's and set them up as a home theatre using the panasonic -TX-55HZ980B eARC. When I watch dolby atmos content via Netflix app on the TV, the TV is showing dolby vision and dolby atmos, but the sonos app is only showing pcm 5.1I've tried disconnecting the TV and arc bar, turning off the power and then reconnecting everything. Briefly I got dolby atmos through the arc and it showed in the sonos app.  Went to bed, turned off the TV as per normal and came down this morning and had no sound at all. Disconnected and re connected the hdmi cable and got sound. Still no atmos.  All the TV settings are correct. eArc is enabled, it's connected to the hdmi 2 eARC so why does it keep losing atmos? Very frustrated as I purposely purchased a TV that supports dolby atmos and eARC to work with the sonos arc yet it is very intermittent.   

I am getting an error on youtube music when trying to play from playlistsFirst it only brought in my liked playlist and not any of my other onesSecond in my liked playlist all songs are grayed and I get an access is denied error message.I have a youtube premium subscription.I have tried reauthorizing and disconnecting and reconnecting my account.

HI, i have been with vodafone for a few years and due to where I live have accepted slow broadband and constant dropouts but after it interrupted t football game i decided enough is enough and contacted there support and have they have been looking at the connection issues and have stated that “ Sonos products talk amongst themselves and are crashing the connection in the router. This is a long standing issue that we are aware of and have not had any information form sonos as we need to work with them to get a fix in place.” By connecting everything by LAN cables (running everywhere not looking good ) for the last 5 days it has stayed constantly connected but they cannot see the products connected to the router. They are ringing me back in a week as i said i would try to find something out but have had no joy as all the products work but it crashes my internet connection. Any Ideas?  Sonos ArcSonos OneSonos Play 3 

I have a 65x900b Sony series with and Sonos Arc connected in hdmi arc port. Also I have an amp for rears. Built-in Netflix tv app play 5.1 with no problem but none of the third party streaming devices play DD+ or Atmos, only stereo. I tested Roku ultra, google tv, PS4 and apple tv. 

I’m use NAS to Play music in sonos,Before update Ver 13.1 is All can Play,After update All File name NOT English alphabet Can’t Play,Just Display ????????.mp3 ,is some change in Ver 13.1?Can FIX ?

Please can you tell me when the App is going to be updated to fix the constant having to reconnect to the WiFi, people are spending a great deal of money to buy sonos products, so I think the least you can do is give us an App that is reliable please, after all, the speakers are fantastic, so please match them with a fantastic APP. Thanking you. Stephen. 

Hi, Anybody knows how to check Roam’s battery level when connected by Bluetooth?Thanks

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services:  Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian

Hi! i bought my roam today and allready encountered the following problem: My tv is connected to my Sonos Beam. I can group the Roam to the Beam and both play perfectly if i’m streaming from spotify. But if the audio of the TV is playing, the sound on my Beam is perfect, but the roam gets constant audio dropouts. The sound is interrupted (or faltered, skipping, don’t know the correct word in English). It is receiving the audio but is unable to play it without these cutouts… my sonos One and Play1 and symfonisk don’t have this problem.  any help? 

So just got the Roam last week and getting myself set up with Spotify. Thought I would see how the sound was on the Beam under my TV as I hadn’t had music to play on it. Of course, it was louder and definitley sounded more robust. I wonder if i could get some of the same effect if I went to Spotify Premium which IO understand has better music effect. Any thoughts would be appreciated.

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

i have a sony phone using android version 7. My sonos s2 app (version 12.2.2) is prompting me to download the new version 13.0.01 which I understand is not compatible. I cannot use my app, and i cannot download the new version.What should I do ? is there an older version of the s2 app that I can reinstall so I can still control my system?thanks 

I have a sonos one and a new SL (I have just added)Both are on the same wifi, both working fine and appear on the Sonos App (under different rooms on the app - though they are close by)When I try and add a stereo pair to either the One or SL it just comes up as ‘Two Compatible Sonos Speakers are required….’Can anyone help me please with how to fix this?Many thanks

Last night we paired an Amazon firestick to the Roam via Bluetooth to watch a movie.The sound to the speaker would drop for a second or so sporadically throughout but always came back.  Speaker and firestick (hooked up to a projector) were in close proximity.  I tried rebooting both and it did not solve the issue.  No other devices have been paired to the speakerAny ideas or fixes available? thank you for any help!

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

Hey Community! Sorry to sound like such a novice but I have a Sonos Beam, two Ones as my surrounds and a Sub currently set up as my TV surround setup.I have bought a turntable which I wanted to connect to my speaker setup through a Sonos Amp.I have set this up today and it seems that the Amp cannot connect / stream to my existing system as this wants to set up a new room with this as the main component. Is there a way I can stream my Amp inline audio to my existing system so I don’t have to reset up a system every time I want to listen to my turntable? Thanks in advance!

Hi there- I have a stereo pair with sub that suddenly stopped working with my turntable. It seems to work fine still when using streaming services.My setup is TT>preamp>port with a boost. The sub and left speaker of the pair are working but not the right. I’ve unpaired, and the music plays through each speaker individually, and repaired but the issue persists when paired. Unplugged the cables from TT, preamp, and port and replugged to make sure the connections are solid. Again everything else seems to be working fine with streaming and fine individually, it’s just the pair with TT that has suddenly stopped. Thoughts? Thanks!