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Brand new, out of the box Sonos Arc. Completely unresponsive. Forget about even trying to add it to my existing system; no lights even come on. I’ve tried various resets and ‘leave unplugged for 30 min’. Nothing works.  Figured I’d try customer support. Oh, they don’t work on weekends. That’s crazy!I’m a long time Sonos user (I still have a set of Sonos non-powered speakers that I use) and have had over 50 of their various units. I sing their praises to all of my friends. But no support on weekends; Sonos you disappoint me…Anyone have any trouble shooting tips?  I have approximately 40 hours before Customer support is available.

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy  

which Sonos speaker has an Alexa built in?

Hi all, This is another Asus connection issue, though with the Asus TUF-AX3000. After the first setup the system wasn’t able to be found using the sonos app. I then switched Smart Connect off, and attempted (one by one) to connect via the 2.4GHz, ensured QoS was off, Airtime Fairness was off, hard reset each device and eventually rolled back firmware one by one with limited success. The most success I’ve had is using a Play1 hardwired to the router, and was able to play all of the speakers as you would normally (2nd Play1, Play5 and Beam). I’ve spoken to Asus support and they suggested some of the above or sending it back for an inspection. Failing that I’m waiting/hoping for the next firmware update. Does anybody have any other suggestion that might work please? Thank you in advance.

Good morning I’ve had numerous connectivity issues to my sonos speakers, on my iPhone 11 Pro Max and the app S1. I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. Rob

In the sorting of playlists, could the app consider any numbers as numerical values, instead of as a strictly alphabetical string?I imported numbered playlists from iTunes but the S2 app orders them like:playlist 1playlist 10playlist 2playlist 3 … edit: I supposed the same question applies to sorting artists, album titles, and songs with numbers in the names, but it’s less of an issue here for me.

My system consists of one ZP100 Connect Amp and one ZP80 wired out to my hi-fi. They have performed reliably for more than 10 years but, after a short spell of non-use I found the S1 App not seeing either of them. During several reconnection attempts the ZP100 appeared to connect but only temporarily, disappearing after only a few minutes. After reading that BT has reported issues with the dual speed function of the Smart Hub 2 (which I am using), I deselected the 5gHz option and the ZP100 seems now to be stable.However, numerous attempts to connect my ZP80, both wireless and wired to my router, have been fruitless. The unit shows a flashing green light but when I attempt to connect, it flashes amber and then shows solid amber.  Can anyone help please?

I’m considering changing my Ones in the surround setup for two fives (moving to a bigger house) and am wondering the following: As Fives behave differently horizontally from vertically, what is the best position in a surround setup? I will also be using it for music a lot so it should be the best setup for both.  Thanks!

Reading a lot of topics on the issues people are having with Symfonisk and the drop outs and poor WiFi connections.They seem to be around a year old most posts, but then a few 3-4 months old.Have the issues been fixed now, perhaps with Firmware or Software upgrades?Considering the Lamp for surrounds for a Beam or Arc. Thank you 

I know this is probably one of the most asked questions so I’m sorry to burden the community with an issue with endless possibilities. In the last couple of days any IOS device my household owns IPads, phones etc. (Running up to date software) will no longer connect to my Sonos system, the desktop app works without any issue but anything wireless just says its unable to connect. I go through the trouble shooting process which basically tells me my wireless network has changed or the password has changed (it hasn’t and there are 20 other devices happily connected to it). Once I re confirm my network and password the system can be reached. Give it a couple of minutes and I can no longer connect to the speakers again, I have been through this process three times. Nothing has changed and I have never had this particular issue before.   One play 1 is hardwired to the router via a switch and the rest are connected via Sonosnet. My network is sky based with the sky mesh disabled because that

Since adding a roam and a move, my music has been skipping and stopping.  Probably IP address thing.  I know that a fix is to unplug everything and then reboot everything one by one.  But how do you deal with the move and the roam since they are battery powered?

So when I start playing music or skipping tracks music seems to be instant on one or two speakers, then over a few seconds jumps to remaining speakers. Often it starts on all, but then cuts out on some before restartingI have tried with Sonos net on and off, wiring one speaker or several, different combinations but to no joy.I have submitted a diagnostic:292871884My router is an asus rt ac86u.i only live in a flat and have great WiFi coverage. Also use ring, hue, smart things, which all work great.Anyone got any suggestions?

I am trying to play my music that I have uploaded to my iTunes account through my Sonos One speaker. I have Apple Music app on my phone, from which I can access my music library & listen to through phone or earphones. I do not have a monthly subscription to Apple Music, I just use the app to listen to my library. I have installed Sonos app on my iPhone but when I try to add Apple Music it says I have to subscribe to Apple Music? Am I able to listen to my library in my iTunes account on a Sonos speaker or do I have to subscribe to Apple Music too?

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

I have an older sonos connect amp so can not upgrade to S2 (which in itself is ridulous enough - surely there must be a way to make the S2 app run in a kind of limited S1 mode, but anyway, ok). The issue is the S1 app keeps telling me and all other users that the S2 app is there and we should upgrade. How do I turn off this annoying notification? Can this only be done by the general notification toggle (meaning we won’t get other notifications anymore either?

Hello community!  We today received our Sonos Beam to improve TV’s sound, but also to function as a nice voice controlled Spotify speaker in the kids room.To achieve this I connected the Sonos Beam to the TV with the HDMI cable to the HDMC ARC port of the TV. TV is Philips (Philips 32PFK5300/12) and the TV has in the Audio/Sound settings the TV speakers as ”Easylink” and HDMI ARC is on.But switching back to TV seems to have it’s issues. I have read other topics about this but I don’t seem to find answer.I have audio on the TV, e.g. playing Netflix on the chromecast — audio works on Sonos Beam — ok  I start playing from mobile phone’s Spotify and set the speaker to Sonos Beam — TV audio stops and Beam starts to play Spotify — ok Then — I’d like to stop Spotify and return to the TV audio. Following the tips and tricks here, the first thing I tried is ”Alexa, switch to TV”. She replies shortly ”okay”, but Spotify continues to play music on the Beam. Second what I tried is to stop the spo

Been enjoying my Sonos speakers very much.  Just recently the sound bar is losing the signal from my iPad , for a few seconds, every few minutes.  Very annoying.  Any ideas?

HiI have just swapped from sky to virgin broadband but for some reason my one sl are not recognised,  I've hard wired my arc and used WiFi for my sub but when I try to add the ones it just says you need 2 compatible sonos speakers to add surrounds? Any help gratefull.

Hello everyone - help please; I have tried everything I know but reached a dead end! I have a Sonos Connect Amp that is connected wirelessly to our BT router in the next room. The router isn't new, been moved or any passwords changed; likewise for the amp. To play music I use an iPad fixed in one location [this iPad connects fine to the amp and can play music using the S1 app]. However, my iPhone X [running latest software] using S1 app has just suddenly, for no apparent reason, started saying “unable to connect to Sonos. Learn More”. I have tried my work iPhone as well in case it was just my personal mobile acting out but that won't connect either and I get the same message.I have tried:Resyncing the phone by pressing the mute and + button on the amp. Going to the app and connect to existing system. I then get a popup on the app saying “connected to Sonos system. This Sonos app is now connected to your Sonos system”. However, when I click done it takes me straight to the screen asking

When I open the Sonos app on my computer, it is black with no music listed and says there is nothing on the queue. It is connected to wifi and the app, but still won’t work. When I search music it comes up blank. I tried restarting the computer, and reinstalling the app, but nothing is working. Please help!

Hi.  I have an Amp playbar and would like to add rear surround and sub to the this by integrating to the ARC.  Clearly, I can do this using Sonos speakers.  However I have a perfectly serviceable Sub and pair of rears already wired in.  Consequently, I’d like to double check a few points.  These are probably obvious but before I place an order…Can I connect in a Sonos AMP and configure this in the ARC setup to be recognised BOTH as the Surround and Sub (i.e. identify AMP under the ‘+ Connect Sub’ and ‘Set Up Surrounds’? Can I in the AMP set a level for the surrounds and then allow the AMP volume control to change the volume of the 5 speaker set together?  (I’m assuming here that the sub level can be set on the Sub itself against the sub line out level from AMP)? Hoping that the answers here are both yes but I only have the ARC so not quite sure how the Sonos connectivity plays here.       

HiEquipment:12 Sonos Architectural Ceiling Speakers 3 Sonos Ports 1 Sonance Sonamp 12-50 600W 12.0-Ch. Digital Power AmplifierDesired Setup:Zone 1 with 8 speakers (4 pairs) Zone 2 with 2 speakers (1 pair) Zone 3 with 2 speakers (1 pair)My question is how to wire/configure the speaker pairs on the Sonance amp such that I can stream to each zone separately (1, 2, or 3) or all 3 at the same time or any combo. I see bus A, bus B for each channel but wondering how to configure this setup?

My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You. 

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”.   On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.   I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.   I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.   I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.   Any advice?