spotify connection lost

Diagnostics code: 800228317

“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...


Best answer by Xander P 2 June 2021, 09:45

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Hi @Mann55105, welcome to the Sonos Community!

We’ve been seeing an increase in “Connection Lost" errors with Spotify lately - no further news to share on this right now, however our engineers are aware of, and investigating this.

In the mean time, it may help to reboot each Sonos device, however the best option is likely to play directly from the Spotify app, using Spotify Connect.

Hope this helps :)

Thank you @Xander P , appreciate the update! Spotify Connect doesn’t work for me, either. Look forward to a solution soon…