I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.
II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.
Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.
Norton Anti Virus removed from computer
IMac Anti Virus turned on and off - neither work
File Sharing turned on and off - neither worked
internet Router turned on and off 4 times
New Sonos 2 and Sonos 1 downloaded several times
Access to music file, access to iTunes access to Music all selected and all failed to load library.
Does anyone know what is causing this problem?
Best answer by Corry PView original