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James L.
James L.Answer
Retired Community Staff
May 24, 2021

Hi @ArielPeace,

 

I’m afraid I’ll need some more information in order to help you here. What exactly is the issue you’re experiencing? If you’re unable to connect to your system entirely, have a look at our guide on fixing Unable to connect to Sonos issues. If that’s not your issue, please let me know what errors you’re seeing, so we can help you more efficiently. Alternatively, give our customer care team a call, and they’ll be able to work with you live to get to the bottom of your problems with your Sonos system.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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James L.
James L.Answer
Retired Community Staff
May 24, 2021

Hi @ArielPeace,

 

I’m afraid I’ll need some more information in order to help you here. What exactly is the issue you’re experiencing? If you’re unable to connect to your system entirely, have a look at our guide on fixing Unable to connect to Sonos issues. If that’s not your issue, please let me know what errors you’re seeing, so we can help you more efficiently. Alternatively, give our customer care team a call, and they’ll be able to work with you live to get to the bottom of your problems with your Sonos system.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
ArielPeaceAuthor
Contributor I
May 25, 2021

I have already fixed i after taking a half a day on trying and useless online chat with Sonos. I’m just convinced that Sonos Customer Service is Trash and the concept of Sonos is starting to be as well. I like the sound quality and was going to purchase additional. However, the entire idea of having to connect to my WIFI in order for them to work isn’t good. I’m realizing that Apple and Sonos has glitches on the connection. Too much inconsistency. Thanks for reaching out! 

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