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havent heard back on replacement

  • May 18, 2021
  • 3 replies
  • 76 views
L

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ?

 

[Moderator edit: removed case numbe]

Best answer by Xander P

Hi @Lastival, welcome to the Sonos Community!

There’s not a lot of help we can provide with returns on the community, however I took a quick look at your case and can see you have recently been contacted by our returns coordinator, and that they have reached out to our partners in Tat Chuan to get this sorted for you.

Let us know how you get on :)

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3 replies

Xander P
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  • Xander P
  • Retired Sonos Staff
  • Answer
  • May 19, 2021

Hi @Lastival, welcome to the Sonos Community!

There’s not a lot of help we can provide with returns on the community, however I took a quick look at your case and can see you have recently been contacted by our returns coordinator, and that they have reached out to our partners in Tat Chuan to get this sorted for you.

Let us know how you get on :)

L
  • Lastival
  • Author
  • Contributor I
  • May 21, 2021

Thanks for getting back!

I've been told they haven't heard from Sonos - may I ask for your help to follow up please?

 

Thanks!

Xander P
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  • Xander P
  • Retired Sonos Staff
  • May 25, 2021

Hi @Lastival, apologies for the delayed response, I’ve been out of the “office" for the last few days.

I took another look at your case and it looks like Tat Chuan have been in touch regarding your return now is that correct?

Let us know if there’s anything else we can help with :)

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