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This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

Is it possible to stream internet audio from a MacBook through Sonos? Specifically, is it possible to stream audio from a website accessed on a MacBook, through either a PlayBar, or a Sonos Connect? When I open AirPlay on my MacBook, it shows another set of Sonos speakers I have (Play 5), but it doesn’t show either a PlayBar, or a Connect system I also have.If this isn’t supported directly in the Sonos app, are there any third-party apps that might do it?There are a number of old, closed threads on this topic, but I couldn’t find answers in any of them. Thank you!

Hi,I moved my Connect to a different room and now the play/pause button always ends up blinking green. I have verified all the connections, including ethernet. I have reset to factory reset as well. I saw a similar thread here but there was no solution presented.Thanks for your help.

My Move will not make a sound. None of the button sounds or any music through either source.Rest of the system works fine.Is there a solution please?

I recently did away with the unattractive HDMI cable. And added a wireless HDMI transmitter and receiver.Now we get a sporadic loud static noise though the Sonos ARC. We can get rid of the noise by turning off the HDMI Transmitted and turning it back on. We would like to find a permeant fix.

I am replacing my Sonos Playbar with a Sonos Arc. The Playbar is currently mounted under the TV using a Sanus Universal Soundbar Mount (Model SASB1). Can I use that same mount for the Arc ? Mod Edit: Changed Play to Playbar for clarity.

hi,if I buy a Sonos Five can i add a external bluetooth adapter by using jack 3.5mm cable to the in line port?thank you

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

So here’s a head scratcher I would appreciate some advice on. I was moving one of my old surround Play:1’s to do some cleaning and accidentally dropped it. Luckily, it landed flat base down on the rubber feet and it was quite a thud but structurally, it seems to be fine and it still plays.Now when it’s being used at normal levels, it’s fine but the woofer starts creating an audible speaker buzz when playing back at certain low frequencies and volumes (above 30%).Confusing more still is the fact that as it’s playing , I can feel a fair amount of air pressure from the driver being forced out of the ethernet port at the back as it’s playing (?!?!). I’ve checked my other Play:1’s and they nothing of the sort. What’s interesting is that when I “plug” the Ethernet port with my thumb and try to create a seal, naturally the air escaping is reduced but then the buzzing from the speaker on the lows and loud reduces as well (as far as my thumb prevents air from escaping). When I remove my thumb,

I don’t think there has been an answer on this one?  I have seen may people have asked.  Until last week I was able to ask my google home mini to ‘Hey Google - play <insert radio station> on Play 5. Google would say “ok, playing <radio station name> on Play 5.  Now, its says “ok, playing <radio station name> on Play 5…. sorry i can’t find what you asked for.  driving me mad.  Has anyone found the answer?  Have uninstalled the voice service from the Sonos app.  Have take off and re-added Tunein. Diagnostic:  534294251

Hello! Can someone confirm whether a Sonos Amp will be compatible with a pair of Polk Audio L100s? The Sonos documentation for the Amp says “Your speakers’ power rating should be at least 125W for 8 ohm speakers, and at least 200W for 4 ohm speakers.”The Polk L100s are 4 ohm speakers and the documentation lists the Steady State Recommended Amplifier Power as 30-160W.I would think that would mean the Sonos Amp would be too powerful for those speakers, but I’ve even seen this combination recommended before online.Can anyone confirm whether this combination will work?Thanks!

This problem just started today. When I select my local ESPN radio station through Sonos, it only plays the commercials and not that actual radio station when they are on air. It will just go silent for 5 or 10 minutes until they go back to a commercial break. I have never experienced this before. Any ideas?

Has anyone experienced random bursts of loud popping coming from their play bar? I was just awoken at 2:00am by what can only be described as a continual ‘machine gun’ like sound coming from the speaker. This seems somewhat startling. Nothing like this has happened before.

Apple Music in June comes with hires sound, I read in various post that the native app in Sonos S2 is not available. With Airplay 2 from iPhone to Sonos Port I can stream lossless? Thanks Stefano

My roam on occasion just stops working for Airplay.  Works fine when I try with my Move.  I’ve rebooted my router and comes back then cuts out again.  Noticed this a few times already, other times works just fine.  Thoughts?

I have a new Beam and have set it up with two Play 3s - works fine.We also have a Sonos One - is it possible to add this to the surround sound so that it’s volume can be controlled when we use the Beam?

I switch my roam between blue tooth on my phone and then back to the normal Sonos system. Right now it is stuck as offline. No matter how long I hold the power button on the back, it does not power off. It just sits there with the red light flashing. I unpaired it from the phone, etc, but I cannot get the darn thing to do anything. I am starting to think it is a faulty power switch? That small button on the back back the power cord is a very subtle button and I am wondering if it is faulty?I mean, not sure what the heck is going on, but right now it is essentially a brick with a flashing red light on the right side.

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

Had Sonos system for some years and it has worked satisfactorily but just recently a problem has developed whereby I can’t connect and get the message “unable to connect to Sonos “.Nothing has altered on our system which is controlled by two separate iPhones and an iPad all using Sonos 2 app.I have followed the instructions to fix problem and although it identifies my speakers it says cannot connect. For no specific reason it then starts working perhaps for a day then either the iPhones work and the iPad doesn't or only one iPhone works.Tied contacting  sonos by phone but huge wait times.Mentioned my problem to daughter today , who lives 5 miles away , and she is experiencing exactly same problem.Any help appreciated.Regards

Hello, I have connected my youtube to sonos but I cannot see any else except the auto playlist. I have created a new one but it does not appear in the sonos. Can you navigate me, please?

I'm wondering how to solve my challenge.The setup is:Apple 4kTV HDMI to Optoma UHD380x optical out with HDMI converter to SONOS BEAM (Sonos beam paired with 2 play one and SUB)I guess the reason why I get STEREO PCM as listed input is that the conversion through the Optoma beamer or the conversion from the Optoma optical out to beam HDMI in port. Would there be a solution to get both the image onto my OPTOMA and the sound to my BEAM with 5.1 instead of Stereo PCM?! thank you so much!I guess the Optoma is the issue because the SPDIF only supports - SPDIF Out (2 channels PCM).beamer: https://www.projectors.co.uk/optoma-uhd380x-projector/Is there something like an HDMI splitter so that I directly after the Apple 4K tv split the audio from video into two HDMI cables; one going to the beamer and one to the Sonos Beam?

I am running Sonos S2 Ver 12.2.1 on an Android device and am unable to create a simple playlist of selected music I have copied to the SD card in my device despite having followed all the instructions about adding a song to a queue then adding it from there to a playlist. The app will not allow me to create a playlist.Now I have found a little phrase in a closed discussion that reads:“Note, you cannot add tracks on a mobile device to a playlist, only from My Music Library or music services.”My Music Library is something I recall had something to do with the dreaded iTunes- something I have happily had nothing to do with since switching to Android.Are you seriously telling me I can’t create a playlist in Sonos from my music collection?

Hi - I’m trying to set up a universal GE remote to control the volume of my Sonos Arc.The listed 4-digit code for Sonos is 1796. When I use this code, volume down works, but volume up does not. I’ve also tried going to “Remote Control Setup” in settings. It says to press volume + on the remote; when I do this, I see the white light on the Sonos Arc indicating it was received, then the app says I can now use the remote. However, I then have the same problem: no response to volume up. I’ve also tried the remote control setup with a random tv code set up on the universal remote.I’m actually trying to get my Apple TV remote to work following the instructions here: https://support.sonos.com/s/article/3403?language=en_USI can’t set up the Apple TV remote if the universal remote won’t work for it to learn from. Sonos setup did find the CEC signal, but Apple TV isn’t aware I have a sounder to control; it’s been quite a painful process. Thanks in advance for any help.

I can’t set google assistant voice service.I have tried different wifi, different ethernet provider, connecting via ethernet cable, rebooting, reinstalling app. I always get and connection problem error.How can I fix this? 

Yesterday I started getting an error message when playing songs from my playlist...this only happens with the Amazon music streaming service. The error code is this song is not correctly encoded. I can add a song to the playlist, and play that but anything that was added before yesterday will not play and gives off this error message.Coincidentally, I also upgraded to Amazon HD music yesterday. No issues playing any other streaming services. I have rebooted my router (hard reset)I have also reset multiple speakersPlease help! Diagnostics submitted: 2108077815 Thank you.