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Unable to connect to Sonos

  • April 26, 2021
  • 4 replies
  • 217 views
A

Had Sonos system for some years and it has worked satisfactorily but just recently a problem has developed whereby I can’t connect and get the message “unable to connect to Sonos “.

Nothing has altered on our system which is controlled by two separate iPhones and an iPad all using Sonos 2 app.

I have followed the instructions to fix problem and although it identifies my speakers it says cannot connect. For no specific reason it then starts working perhaps for a day then either the iPhones work and the iPad doesn't or only one iPhone works.

Tied contacting  sonos by phone but huge wait times.

Mentioned my problem to daughter today , who lives 5 miles away , and she is experiencing exactly same problem.

Any help appreciated.

Regards

Best answer by Airgetlam

What router are you using?

 

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4 replies

Airgetlam
  • Airgetlam
  • Answer
  • April 26, 2021

What router are you using?

 

Bruce
A
  • AerialRob
  • Author
  • Contributor I
  • April 26, 2021

Thanks for link.

BT Smart Hub 

C
  • CC65
  • Contributor I
  • May 19, 2021

I have a similar problem with my Sonos. I have gone through the re-setup process several times until I gave up. Recently I realized by chance that if I leave the app on it will connect after some time, usually more than 5-10 mins. I have submitted my diagnostic report #417827416 kindly help to troubleshoot.

A
  • AerialRob
  • Author
  • Contributor I
  • May 19, 2021

My connection difficulties were due to a known problem with a BT Smart Hub ( wireless router ) recent firmware upgrade .

I resolved Sonos problem and connection problem to my HP printer by switching off the 5G wireless facility in the wireless router . 
On doing this both devices resumed working as normal.

I lodged a complaint with BT and are waiting for them to advise when the problem is resolved so that I can select the 5G Wi-fi again.

 

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