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Play:1 and Play:3 not recognised in new S2 setup

  • 21 May 2021
  • 2 replies
  • 167 views

 

I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

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Best answer by James L. 24 May 2021, 11:05

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Hi @FedZwa,

 

It sounds like you’ve set up the One SL speakers on a separate system from the rest of your existing speakers. Thankfully, this is a rather simple issue to solve. You’ll need to perform a factory reset on the speaker that are missing from your setup. Then, follow the process of adding them to the system with your One SLs. If you have any issues with this please let me know.

This worked, thanks a million!!