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Problem with Sonos 1 to Sonos 2 upgrade

  • 14 May 2021
  • 1 reply
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R

Just got two new Sonos Ones. Unplugged two old Play 3s and 5 (gen1) which we weren't going to use any more.

Started set up using Sonos 1 app. Didn’t remove the three old items from the app. Think that was a big mistake! All well setting up first One. Then had an issue with the second One. Thought moving to the new Sonos 2 app might help.

Upgraded but now in a horrible loop. S2 app says I have an item incompatible with it so I am sent to use S1 app to upgrade but that sends me back to S2. I can’t get out of this loop.

Help greatly appreciated. Thanks

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Best answer by Corry P 17 May 2021, 10:54

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Corry P
Userlevel 7
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Hi @Rosieloumid 

Welcome to the Sonos Community!

It currently looks like you’ve got your new Ones up-and-running on the S2 app.

If you want your Play:3s to work on S2 as well (they will) just allow them to update, or factory reset them and add to the system. I recommend you also reset your Play:5 gen 1 prior to either selling it or setting it up to be alone on S1.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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