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Does anyone know what elements of the "Alexa AudioPlayer interface" is not supported on Sonos One?The reason I ask, I have a skill that streams our radio station just fine on Amazon made speakers but plays only silence when the skill is enabled on Sonos One.   The skills interacts fine and says it is playing the station, but only silence is heard - no error prompts.  The station streams fine with the TuneIn skill but we would prefer to promote the "Get Me Radio" skill.  Wondering what I could tell the developers to help them determine why it fails only on Sonos speakers. p.s. I have disabled and re-enabled the skill many times...works consistently with Amazon speakers but fails with Sonos One, no matter what station I select.

I am trying to connect sound bar to TV. I have don’t have any more HDMI ports on TV. So I am using the optical cable with HDMI cable, went thru all steps and app says connected by there is no sound going from tv into sound bar. 

Does Roam work on any WiFi network or just the one you set it up with. Reason I bought was to travel with and not have to use Bluetooth when a WiFi network was available. Now that I read about it only seems that it works with the home WiFi network.

Pre-ordered the roam on 03/09 and recall seeing a delivery date for 04/20 but now I don't see anything indicating that date. Are there any updates for pre-order delivery timelines?

Just wondering if/when android 7 devices no longer funtion as controllers, will the S1 app (and spotify app) for Windows 10 still work as controllers for my 6 Sonos speakers?

Hi thereI have 2 Play1s setup as surround speakers with a Playbar but unfortunately I am getting no sound out of them. It used to work fine but has recently stopped and I am tearing my hair out trying to fix it.  I have tried removing them and adding them but to no avail.They are connected to the system, as pressing the button on them pauses the music ok.  The only clue I have is that when I go into the “about my system” it says that my wireless network will not support the use of surrounds with my playbar. However I don’t know what to do next to resolve this (and it used to work ok…?)Any help welcome!thanks

I have a Playbar, a Beam, 2x 1, a 3 and a 5. And a Bridge.At different times, one of the 1s and the 5 and now my Playbar have just stopped registering any power.I’ve changed fuses, interchanged cables, tried different locations and sockets, and nothing works.I think Sonos are simply shocking products for the rate at which they seem to be failing judging by my experience and that of other users I’ve seen commenting on the web with the same issue and lack of any fix support.I have two bose systems; a Wave I’ve had since 2001, and one home entertainment system which I’ve had since 2005. Both of which have been no problem.What explanation can Sonos offer? And what will they do about my most recent failure being the Playbar? 

About a month and a half ago Stitcher stopped working with my Sonos system. I tried deleting it and adding it back and I get an error saying the stitcher server did not recognize my account. Stitcher works fine. I can listen and sign out and back in to it’s app with no problem. Interestingly if I choose create account when adding stitcher to sonos it takes me to a 404 page https://www.stitcher.com/Sonos/sign_in.php  Can you please fix this bugI ran a diagnostic. The number is 444405896

Hello I’m considering buying something like Cambridge audio Evo 75 or Cambridge cxn v2. Question is: if I connect any of these devices from pre out to play 5 line in, I’ll be using the Sonos dac? How will sound quality would be versus direct streaming from iPad ?   

Hi, When my I change the channel on my Sky Q box from one broadcasting in DD2.0 to one broadcasting in DD5.1, the Beam goes completely silent. The only way to bring the audio back is the turn the Sky Q box off and on, or to reset the input of the Beam to TV. I’d hope that this could be fixed as its really annoying.The beam is attached via ARC to my LG 43 UM7500PLA with hdmi-arc set to pass through, I’ve also got 2 ikea simfonisks connected as surrounds. This same “bug” occurs when connected via optical, leading me to think the issue is with the beam rather than with my tv or Sky Q box. I’m willing and open to being corrected.Once I’ve power cycled my Sky Q box or reconfirmed the TV input to the beam, when going back to a DD2.0 broadcast the beam from the DD5.1 broadcast the beam behaves just fine. Diagnostics number 1069721209Any help would be great, thanks very much. 

HiI have a sonos Arc as soundbar for my TV, but I also have a pair of high end active monitors.is it possible to set up 5x surround when I add my monitors on a sonos port for fromd L/R and two sonos one’s for rear L/R?if aforementioned setup is possibe, i also have an additional question:Is jt possible to always include the sonos port when playing regular stereo through the sonos arc? 

Hi Everyone  I am not super tech. Suddenly most of my zones say INCOMPATIBLE. I clicked the update and it says there is a problem . I did retry a few times but still nothing is happening. Please help.   

Er der andre der oplever problemer med at få Roam til at fungere i S2 appen når der er et S1 anlæg med gamle komponenter. Jeg kan godt få Roam til at fungere i S2 så længe jeg har slukket for mine S1 komponenter. Kort tid efter at jeg tænder dem igen, så kan S2 appen ikke fungere, for den finder det gamle anlæg og det er ikke muligt at anvende appen med Roam.Nu har SONOS så bedt mig om at ændre ret mange ting i min router, fordi jeg har en Yousee eller en Waoo router, men det vil jeg ikke, for så er der måske andre ting der ikke virker. SONOS må på banen, det kan ikke passe at S1 og S2 appen ikke kan fungere side om side, nu når der er SONOS komponenter som kræver enten den ene eller den anden app.Jeg hører gerne jeres kommentater, så vi kan få lagt pres på SONOS, så vi kan bruge de produkter vi køber. SONOs er jo normalt ganske genialt og super godt.

I can not add anymore my two standalone Play:1 speakers to my Playbase as surround speakers. My Playbase is connected via Ethernet. My Play:1 are WiFi connected. After the surround wizard the app shows me an error than not all speakers could be added and I can do a retry. But if I just swipe down the error msg it shows me both Play:1 speakers as added. In fact only one is added to my Playbase and the other not. In Trueplay calibration wizard only one Play:1 Speaker and Playbase is playing the test sound. The ohter is quiet.Even after a full factory reset of all speakers. Same behavior.But my two Play:1 speakers can be used as Stereo Speakers, this works fine.What is wrong here?Diagnostic # 1265119658

My Gen 1 play 5 makes a regular  thudding noise after about 10 minutes of being turned on, this gradually increases in speed until it becomes continuous, this happens during standby as well as okay back, any help appreciated.

Hi - is there any way that I can stop my TV (LG OLED) from always connecting and playing audio to my Sonos Amp through HDMI ARC? When I manually select the internal speakers on my TV, within a few seconds it reconnects to the Amp via ARC.I’d turn off the Amp if I could but it doesn’t have an off button! The reason I want sound through the TV speakers is because they are much quieter and we don’t hear them when the kids get up early and start watching TV.Thanks

Can’t get the Controller CR200 connected to my multiroom system running on S1 sw. I have one Play 1 wired to the router and connecting procedure starts but do not find the system. So most likely system versions do not match, possible to downgrade the system to get the controller connected and then update all back up again?My system is running on the latest 11.2.8 version.

I have a laptop that i would like to get on my Sonos system. Is it best to buy the new five with a Line in or should it be the port. If i choose the new five would the Sound come out on all my speakers

Moved house, now have BT Full fibre Halo whereas old hoise was on VodafoneHad Sonos products for last 8 years, now around 10, without any issues. Our new house has full fibre system supplied by BT has full access speeds at the hub circa 150Mb.Yet around the house, from 1m to 10m away from the router the speed through Speedtest barely reaches 90Mbs just a meter away, Now TV (wired) has the spinning logo during viewing. Use a Boost off the router, all other Sonos appear off this port (BT Hub Manager) as thick walls, and ceilings Downstairs: Boost, Sonos One, Two Play3s, (Beam or Arc coming soon) (sold PlayBar & Play 5)Upstairs: Sonos One, two Play 1s BT claim it is the SONOS system that is at fault and is a know problem  ? ? ? ? !!!! The Boost Anyone any ideas of pointers or set-up advice I can rebuff them with as I never had this with Vodafone. 

I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.Any ideas how I can sort this out please? PS When it works it sounds superb. 

Want to use amp (older white version) with sub for music and arc for tv, can the sub connect to both devices, so when watching tv the sub is controlled by arc, and when listening to music it’s controlled by amp. 

If I add two play 3’s paired with my Sonos amp running Rogers LS55 floor standing speakers. Will that setup work as surround sound?

Hi,    After a fair bit of work, I have added a Sonos Roam to an S2 system and got my compatible speakers working with S2, and integrated all speakers with Google Assistant.   All good. Now when I ask GA on Sonos Roam to play BBC Radio 6, it plays it from TuneIn.   Then after a few minutes, the Roam powers off with no input / touch from me.   When I turn it back on, S2 tells me it is at 91% battery. GA on the Roam tells me it is 87%. I.e. it has not switched off because it is out of battery.   Has anyone else seen this behaviour?   Thanks,   David.

Hi, we require two separate Sonos admin users. One for myself and one for my spouse. We are already using our separate music streaming service. Can we have separate SONOS ADMIN users each for same SONOSsystems in one home? 

Sonos Roam Microphone Light IssueSo got my roam yesterday love it, however just found out you cannot use true play while having google assistant enabled which is a shame. I’ve removed google assistant from the device and the microphone LED on top won’t glow white anymore? I’m sure it did yesterday when i first got it, now when pressing the button it just makes the noise but no light indication. I’ve reset the device 3 times and still no luck. the LED for the microphone won’t show even with alexa do i have a defective unit?Anyone else?