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Hi,I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.Any suggestions?Thank you for the help and support!Best regards.

I just purchased a new Beam for our RV to use with the TV as a soundboard.  Does it require WiFi after setup?  So, every time we go to a new campground, we have to access the WiFi of that campground?  Seems weird.Any work around would be great!Thanks.

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Hey! I have a question. Is it safe to leave my USB-C charger in the Roam? Will it overcharge? Thanks.

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?

Hi - I’m trying to set up my ARC but am stuck on the step where it searches for CEC.  My setup is an Apple TV → HDFury Arcana → Sonos Arc / BenQ Projector.I’ve tried troubleshooting every way I can think of:Powering everything off and on. Trying every combination of CEC On/Off between the Apple TV and the Projector. Confirming firmware up to date. Disconnecting and reconnecting all HDMI Cables. Connecting the Arc directly to the Apple TV Meanwhile the Apple TV sound is coming through the ARC speaker. The biggest issue is I can’t control the volume with the Apple TV remote. The Sonos app remote setup doesn’t detect the Apple TV remote volume buttons being pressured, and the Apple TV learn device option wants to learn from the device’s remote, which doesn’t exist for ARC. Also, CEC is working - when I wake the Apple TV it powers up my projector. Many thanks for any guidance.

I use Sonos Port’s in outdoor applications. It would be great if the Port could support Dual Mono mode, like the Amp.Thanks.

How can i connect my phone media to sonos?

Brand new, out of the box Sonos Arc. Completely unresponsive. Forget about even trying to add it to my existing system; no lights even come on. I’ve tried various resets and ‘leave unplugged for 30 min’. Nothing works.  Figured I’d try customer support. Oh, they don’t work on weekends. That’s crazy!I’m a long time Sonos user (I still have a set of Sonos non-powered speakers that I use) and have had over 50 of their various units. I sing their praises to all of my friends. But no support on weekends; Sonos you disappoint me…Anyone have any trouble shooting tips?  I have approximately 40 hours before Customer support is available.

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy  

which Sonos speaker has an Alexa built in?

Hi all, This is another Asus connection issue, though with the Asus TUF-AX3000. After the first setup the system wasn’t able to be found using the sonos app. I then switched Smart Connect off, and attempted (one by one) to connect via the 2.4GHz, ensured QoS was off, Airtime Fairness was off, hard reset each device and eventually rolled back firmware one by one with limited success. The most success I’ve had is using a Play1 hardwired to the router, and was able to play all of the speakers as you would normally (2nd Play1, Play5 and Beam). I’ve spoken to Asus support and they suggested some of the above or sending it back for an inspection. Failing that I’m waiting/hoping for the next firmware update. Does anybody have any other suggestion that might work please? Thank you in advance.

Good morning I’ve had numerous connectivity issues to my sonos speakers, on my iPhone 11 Pro Max and the app S1. I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. Rob

In the sorting of playlists, could the app consider any numbers as numerical values, instead of as a strictly alphabetical string?I imported numbered playlists from iTunes but the S2 app orders them like:playlist 1playlist 10playlist 2playlist 3 … edit: I supposed the same question applies to sorting artists, album titles, and songs with numbers in the names, but it’s less of an issue here for me.

My system consists of one ZP100 Connect Amp and one ZP80 wired out to my hi-fi. They have performed reliably for more than 10 years but, after a short spell of non-use I found the S1 App not seeing either of them. During several reconnection attempts the ZP100 appeared to connect but only temporarily, disappearing after only a few minutes. After reading that BT has reported issues with the dual speed function of the Smart Hub 2 (which I am using), I deselected the 5gHz option and the ZP100 seems now to be stable.However, numerous attempts to connect my ZP80, both wireless and wired to my router, have been fruitless. The unit shows a flashing green light but when I attempt to connect, it flashes amber and then shows solid amber.  Can anyone help please?

I’m considering changing my Ones in the surround setup for two fives (moving to a bigger house) and am wondering the following: As Fives behave differently horizontally from vertically, what is the best position in a surround setup? I will also be using it for music a lot so it should be the best setup for both.  Thanks!

Reading a lot of topics on the issues people are having with Symfonisk and the drop outs and poor WiFi connections.They seem to be around a year old most posts, but then a few 3-4 months old.Have the issues been fixed now, perhaps with Firmware or Software upgrades?Considering the Lamp for surrounds for a Beam or Arc. Thank you 

I know this is probably one of the most asked questions so I’m sorry to burden the community with an issue with endless possibilities. In the last couple of days any IOS device my household owns IPads, phones etc. (Running up to date software) will no longer connect to my Sonos system, the desktop app works without any issue but anything wireless just says its unable to connect. I go through the trouble shooting process which basically tells me my wireless network has changed or the password has changed (it hasn’t and there are 20 other devices happily connected to it). Once I re confirm my network and password the system can be reached. Give it a couple of minutes and I can no longer connect to the speakers again, I have been through this process three times. Nothing has changed and I have never had this particular issue before.   One play 1 is hardwired to the router via a switch and the rest are connected via Sonosnet. My network is sky based with the sky mesh disabled because that

Since adding a roam and a move, my music has been skipping and stopping.  Probably IP address thing.  I know that a fix is to unplug everything and then reboot everything one by one.  But how do you deal with the move and the roam since they are battery powered?

So when I start playing music or skipping tracks music seems to be instant on one or two speakers, then over a few seconds jumps to remaining speakers. Often it starts on all, but then cuts out on some before restartingI have tried with Sonos net on and off, wiring one speaker or several, different combinations but to no joy.I have submitted a diagnostic:292871884My router is an asus rt ac86u.i only live in a flat and have great WiFi coverage. Also use ring, hue, smart things, which all work great.Anyone got any suggestions?

I am trying to play my music that I have uploaded to my iTunes account through my Sonos One speaker. I have Apple Music app on my phone, from which I can access my music library & listen to through phone or earphones. I do not have a monthly subscription to Apple Music, I just use the app to listen to my library. I have installed Sonos app on my iPhone but when I try to add Apple Music it says I have to subscribe to Apple Music? Am I able to listen to my library in my iTunes account on a Sonos speaker or do I have to subscribe to Apple Music too?

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

I have an older sonos connect amp so can not upgrade to S2 (which in itself is ridulous enough - surely there must be a way to make the S2 app run in a kind of limited S1 mode, but anyway, ok). The issue is the S1 app keeps telling me and all other users that the S2 app is there and we should upgrade. How do I turn off this annoying notification? Can this only be done by the general notification toggle (meaning we won’t get other notifications anymore either?

Hello community!  We today received our Sonos Beam to improve TV’s sound, but also to function as a nice voice controlled Spotify speaker in the kids room.To achieve this I connected the Sonos Beam to the TV with the HDMI cable to the HDMC ARC port of the TV. TV is Philips (Philips 32PFK5300/12) and the TV has in the Audio/Sound settings the TV speakers as ”Easylink” and HDMI ARC is on.But switching back to TV seems to have it’s issues. I have read other topics about this but I don’t seem to find answer.I have audio on the TV, e.g. playing Netflix on the chromecast — audio works on Sonos Beam — ok  I start playing from mobile phone’s Spotify and set the speaker to Sonos Beam — TV audio stops and Beam starts to play Spotify — ok Then — I’d like to stop Spotify and return to the TV audio. Following the tips and tricks here, the first thing I tried is ”Alexa, switch to TV”. She replies shortly ”okay”, but Spotify continues to play music on the Beam. Second what I tried is to stop the spo