Answered

new Sonos arc. won’t power up

Forum|Forum|4 years ago
May 9, 2021
2 replies
1500 views

kaylorsan
Contributor I

Brand new, out of the box Sonos Arc. Completely unresponsive. Forget about even trying to add it to my existing system; no lights even come on. I’ve tried various resets and ‘leave unplugged for 30 min’. Nothing works.

Figured I’d try customer support. Oh, they don’t work on weekends. That’s crazy!

I’m a long time Sonos user (I still have a set of Sonos non-powered speakers that I use) and have had over 50 of their various units. I sing their praises to all of my friends. But no support on weekends; Sonos you disappoint me…

Anyone have any trouble shooting tips? I have approximately 40 hours before Customer support is available.

Best answer by Xander P

Hi @kaylorsan, that does sound very frustrating - unfortunately it sounds like the Arc has a hardware fault preventing it from powering on. If possible, it would be great to test with an alternative power cable just to be sure, but in the event that there’s no change, I’d recommend reaching out to our Support Team via live chat or phone call to arrange a replacement.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

+15

Xander P
Retired Sonos Staff
Answer
Forum|Forum|4 years ago
May 10, 2021

Hi @kaylorsan, that does sound very frustrating - unfortunately it sounds like the Arc has a hardware fault preventing it from powering on. If possible, it would be great to test with an alternative power cable just to be sure, but in the event that there’s no change, I’d recommend reaching out to our Support Team via live chat or phone call to arrange a replacement.