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Answered

ZP80 not connecting to my system.

J

My system consists of one ZP100 Connect Amp and one ZP80 wired out to my hi-fi. 
They have performed reliably for more than 10 years but, after a short spell of non-use I found the S1 App not seeing either of them. During several reconnection attempts the ZP100 appeared to connect but only temporarily, disappearing after only a few minutes. After reading that BT has reported issues with the dual speed function of the Smart Hub 2 (which I am using), I deselected the 5gHz option and the ZP100 seems now to be stable.

However, numerous attempts to connect my ZP80, both wireless and wired to my router, have been fruitless. The unit shows a flashing green light but when I attempt to connect, it flashes amber and then shows solid amber. 
 

Can anyone help please?

Best answer by Corry P

Hi @johnmills52 

Welcome to the Sonos Community!

If a Sonos unit is flashing green, then it has been reset and you’ll need to set it up again. In the S1 app, please select Settings » System » Add A Product and follow the on-screen instructions. Thanks.

There’s more info about the BT Smart Hub 2 here:

 

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3 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8598 replies
  • Answer
  • May 10, 2021

Hi @johnmills52 

Welcome to the Sonos Community!

If a Sonos unit is flashing green, then it has been reset and you’ll need to set it up again. In the S1 app, please select Settings » System » Add A Product and follow the on-screen instructions. Thanks.

There’s more info about the BT Smart Hub 2 here:

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
  • johnmills52
  • Author
  • Contributor I
  • 2 replies
  • May 11, 2021

Thanks for your help Corry, I’ve now got the ZP80 added back to my system!

Regards,

John

Corry P
1 person likes this
  • Corry P
    Corry P
Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8598 replies
  • May 12, 2021

You’re very welcome!

Glad to hear you’ve fixed it!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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