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I have my record player connected into my Sonos system through my Play 5. It has always worked perfectly but one day just stopped having volume. When I am playing a record I have to crank it to full volume and I can barely hear it. When I connect the turntable to another speaker it works perfectly, and when I play music on the Play 5 from my phone it also works perfectly. It must be something about the connection between the two? I can’t seem to figure it out, any ideas would be appreciated. 

Hi guys ,i want to fixe my playbar on the wall. there arias a special kit from sonos or the TV Sanus wall fixation.This second option sounds good but the playbar is fixed juste under the television with no space between the playbar and the tv… In the playbar instructions it is writen we must keep a space between the tv and the playbar (25mm if under tv or 50 mm if on top) for a better audio performance…is it an issue with Sanus fixation ? tks 

Firstly please ignore my stupid typo in the post title.Hopefully someone can help. This may be linked to other issues noted in this forum about Alexa in Roam.Troubleshootingremoved Alexa Sonos Skill and re addedremoved Alexa from all Sonos devices and re addedProblemi am unable to add the Sonos Roams to a group in the Sonos app. All other Sonos devices including the Move work fine.any advice would help. Thanks. 

I have two Sonos play One & two Sonos play 5 all Gen 1. Also have playbar. Am wondering what subwoofer is compatible. Using S1 app as S2 app isn’t compatible with Play5/gen1. Thoughts please? 

Hello, I need help with diagnosing the problem with my system.I have an issue with my Playbase suddenly not being present in my system. There have been no changes to my household wireless router when the problem occurred.My system is a Playbase (4 years old), a Sub(Gen 2) and 2 surround Play 1 speakers.I have tried all the troubleshooting steps to reconnect it but without success. (The sonos app cannot connect to the temporary wifi network from the Playbase when the amber light was flashing on the unit.)The only way the Playbase appears in my system on the sonos app is when an ethernet cable is plugged in. But then when I try to reconnect the Surrounds and the Sub to the Playbase there are connection issues. The app says there was trouble connecting the Surrounds, but surprisingly the Surrounds do actually play sound with the Playbase after that notification. When I then try to connect the Sub it similarly says there was trouble connecting but no sound comes from the Sub. When I try to

I have mac mini + projector(LG HF85LS) connected with hdmi.I'm wondering if I could connect sonos amp with mac mini(I have passive speaker which connect with sonos amp). If I could connect by airplay2, then could I watch Netflix with no delay between sound and movie?Any help would be appreciated.

I bought a One Gen 2 and integrated it to my home automation system (OpenHAB), but I can’t find a way to enable the microphone (without having to connect Alexa or google) so I can use OpenHAB’s integrated voice system.Is there any way to do it?

My sonos roam has been plugged in and connected for two days. It’s been working great! Suddenly on day three it won’t turn on and a steady orange light is showing. Help!

Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.

I received the Sonos Wall Mount (Pair) & set them up last weekend. Unfortunately it looked like the brackets were faulty. I have unlocked the collar on both brackets, yet the ball doesn’t move or pivot at all & seems stuck solid in one position. I called Sonos & they said that the brackets were faulty, so they sent out a replacement set, which arrived today.… Well the new pair are exactly the same??  They just will not budge. I have given some serious push on them, but nothing moves? I am worried that they will break if I really push hard. Reading the forum I see many people have the same issue, so I wonder if I am doing something wrong?

I want to use an ARC as front with the TV, hooked up with ARC hdmi cable.Use AMP unit designated as rear amp to drive ceiling mount surround speakers.In this set up can the AMP sub output drive a slave amp and a in-wall sub?Will it be putting out the proper bass information?Will I be able to control the level?   

My Sonos Playbar yesterday was no longer reading my Samsung remote, and now appears to be completely dead, no lights, and not responding.  I tried a hard reboot that did nothing.  I tried calling customer service and after waiting on hold for 30 minutes, they dropped my call.  I tried the chat and was suppose to be connected to a live rep, and “Hugo” never responded to me.I spent $700 on this speaker 2 years ago and would have expected a) it to last longer than 24 months, b) better support.  Please help.

I did nothing. Last night Sonos worked, today, nothing. In the app, Settings, Account, and System are greyed out. I’ve reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. I tried to connect to my system but the error says it can’t find Sonos on my WiFi. Since I can’t access Settings, Account, or System, I’m at a complete standstill. Totally locked out. $1500 in tech and it’s nonfunctional. 

Hi, if i purchase 3 Sonos Roams for my 3 children, can each of these 3 roams be linked to a different google account ?   And if so, can each Roam still be accessed as part of my Sonos Home in the app ?   

So I have one Connect (Theater) hardwired to the network. My second Connect (Bedroom) is not hardwired. I had a few drop outs of the second Connect so I added my WiFi to the Networks section under "Manage Networks". It now seems to be working ok now so I guess the built in Sonos wifi network is not strong enough for the distance between the two Connects and the WiFi signal is stronger where the second Connect is located in the master bedroom. Does this sound correct?

I’ve read a number of similar posts but haven’t seen a satisfactory solution yet. Like many people, I have noticed a significant deterioration in my Sonos user experience in the last year. I have been a customer for over 10 years and have a number of Sonos play and connect products. More recently they have just stopped working. We changed broadband provider  and connected all of the products again successfully. But now they all keep dropping off the app again. Sometimes one or two of the sonos products can be found on the app but mostly not, especially if lots of other devices are connected to the network. Have so far rebooted the WiFi router a lot, reset some of the Sonos products to factory settings but it only solves the problem for a day or two then they drop off the network again. I guess these are older products, but it doesn’t make me want to upgrade to new Sonos products but actually try a new more reliable system instead. Any help you can provide before I give in and move to a

I’m considering the Beam Soundbar for my covered patio TV. On both side of the TV I have  Polk Audio speakers run by a Sonos Connect Amp. If I install the Beam to my TV, will the two Polk speakers group with the Beam giving me center channel in the Beam and left right channels on the Polk speakers?  My TV does not have an ARC output so I will be using the optical audio out to the Beam.

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few seconds. Shutting the connect down makes the system work again. I have no idea what to do besides unplugging /rebooting etc.

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

Bonjour,J’ai à la maison un système SONOS très complet et qui me porte satisfaction. Satisfait, j’ai donc investi sur plusieurs enceintes que je souhaite installer ns nos bureaux qui se situens à une adresse différente. Nous pourrons harmoniser l’écoute dans l’ensemble des bureaux ou au choix chacun pourra diffuser sa musique favorite dans son bureau. Je ne souhaite pas donner mes codes à mes collaborateurs pour qu’ils utilisent l’enceinte de leur bureau. Je serais donc le seul qui pourras utiliser deux système différents et je souhaite dissocier mon utilisation pro de celle perso.  Dois-je installer une seconde application sur mon smartphone? Avec un second Login? (mais mon adresse mail sera la même)… Avez vous une solution simple pour cette configuration dissociée? Merci :0) Mod edit: This is an English forum so I have added an English translation below (from Google Translate):Hello,I have a very complete SONOS system at home which I am satisfied with. Satisfied, I therefore invested

Hi. I recently updated my software and now my playbar will disconnect when TV is turned off and then back on. The fix so far is to unplug the playbar and wait 10 seconds, Plug back in and then it reconnects.  I have a Sony Bravia TV. I have had the sonos for almost 3 years and have not had this problem until 4 days ago. Please help. 

doe sonos have a design tool for a large domestic project?

Can i use any Sonos product to be used as ababy sound monitor on my kids room?

I have a number of devices with Sonos controller apps. There are a number of setup notifications that continually reappear after I have dismissed them. Specifically:Add a voice assistant Try Sonos radioConnect surrounds to Bathroom Connect surrounds to GardenEach notification has a cross in the top right corner. If you select this the notification is dismissed. This gives you a feeling of control. However, some time later it reappears. These are effectively SPAM and I do not know what they are for. They appear on multiple devices.I have contacted Sonos support and they are unable (or unwilling) to fix this. I have owned 17 Sonos devices over 10 years and am now fed up with these annoyances. Does anybody know how to stop Sonos SPAM and regain at least the appearance of personal control over products that I have spent a lot of time and money on. I don’t like the feeling of Sonos ignoring my choices. It would be better if they just inserted a permanent advertising banner than give users t

I have had Sonos working using my old iPhone for 3 years.I recently upgraded the handset and have had nothing but issues with the Sonos connection.I have rebooted the router and reset the Sonos App many times.Sometimes it will eventually find my speakers only to drop them again the following day.I still have my old phone and it connects ok.IT is really getting on my nerves now - it seems nothing but issues!