Answered

I have an existing 5.1 Non Sonos in ceiling surround home theater system wired to a Yamaha A/V Receiver. I would like to eliminate the receiver and add an ARC for Front Speakers and use the in ceiling speakers for surround speakers. I was planning on using a Non Sonos amp to power the ceiling speakers. Is this possible?  I was also planning to add a Port to this system to listen to music services. thx 

I just got my first Sonos, a Roam. I have Alexa enabled. I also have Wi-Fi color changing lights from Feit.  If tell the Alexa through the Roam to turn on the lights, it’s fine. If I tell it to change to a color, it tells me device not found. This isn’t an issue on my Amazon Alexa devices. Any idea how to fix this? Thank you in advance for your advice. 

Hi, my sonos playbar has a flashing green light and somehow is now not on my system in the room. Have tried to add again but it is not being picked up by the wifi. I have no sound??? The sub, play 3 and play 1 are all good.

HI - I have a Sonos Arc and I’d like to get the true surround sound experience and I’m thinking of getting a Sonos One (voice control) or Sonos SL (no voice control/microphone free).  The Arc has voice control - would getting the Sonos One be redundant to have another Amazon Alexa device in the room?  Any thoughts?  I’m thinking maybe I should just get a set of the Sonos SL - but - I thought if one day I move them to a room that doesn’t have the Arc..it might be nice to have the voice controls.  Any thoughts?  Thanks! - Kevin

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

I’d like to setup a soundbar in my house and I really like the look and specs of the Sonos Arc but I’m not interested in any connected features.  I just want the sound out from my TV.  Can the unit be operated without any network connection at all?

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

Hi got a Sonos 3 is there a way I can connect a turntable to it and if so how many thanks jezza1969

Hi, I have a pair of Sonos Play:1 speaker which have been of limited use due to limited connectivity (no AirPlay support and requirement to get premium plans on Spotify/ and other streaming services via Sonos App)With the new Roam and AirPlay and/or bluetooth support - can I :AirPlay from iphone to Roam which then pairs & relays to Play:1 Connect fireTV to Roam (bluetooth) which then relays to Play:1Option 2 is to use Sonos S1 instead of Roam - with the downside that S1 does not gives you the portability of Roam

If i have an arc, sub gen3 and 2 one sl can I get a would they work with the Sonos amp if i wanted to connect a non Sonos sup to the amp! Would they all work together? Plus i have theater seats with sound shakers in them that require being hooked to a amplifier  

So the Roam is supposed to have a “swap” ability (swap music to and from another Sonos speaker) - by pressing and holding the play button.   But what if I want to press and hold the play button on the Roam to “group” with other speakers already playing in the house  - as I can do now with other Sonos speakers (not swap). Is that still possible with the Roam using the press/hold on play (if so, how is that differentiated from the “swap” function)?   I know the app could do this regardless, but wondering if you can group a Roam by holding the play button (instead of opening the app)?  

We just bought a couple of new Sonos One SL’s, and aren’t able to add them to our system.  When trying to set them up, they get found, but the setup process doesn’t finish.  We get to the chime step, but the connection never completes.We added a couple of new One SL’s last fall, so they should be compatible.  We did replace the wi-fi router, but our Connect:Amp is hard wired to the internet.  Rebooted everything.We’re still running Sonos S1 on an iPhone, since we have non-compatible devices (an old Connect:Amp).Any thoughts?Thanks!

Hi,I have a pair of Play:1’s connected as a Stereo pair.Windows PC, Phone are able to connect to it with the controller app, Mac can’t. Don’t know if important but Spotify on Mac IS able to play music on the system.All devices are on the same wifi.I have a pair of TP-Link Deco M9 Plus mesh operating as an access point, connected to my cable company’s router to the internet.I have disabled VPN on the Mac, made sure Sonos was allowed in mac firewall, disabled antivirus. I recently moved, but all gear (except cable company router) was with me and working in my previous house and everything was working fine there. EDIT: I tried connecting one of the speakers with an ethernet cable (and disabled its wifi) and there’s no change.Any advice?Thanks

I’m a little confused by the Roam charging. If I power it right down (ie not in sleep mode) then connect the charging cable it seems to wake up again with the white light on. Is it normal for it to turn back on when you put it on charge? Surely it would charge quicker if it stayed off?

Hi, Just a quick question. I’ve apply to use the Sonos Upgrade Programme but wondered what happens a to your product? Do you lose functionality or software upgrade etc? Does Sonos stop support? thanks K

Can’t play music talking with GA. this is the answer I have.  

just got my roam love it but voice control does not seem to work or am i misssing something ? say ‘ alexa ‘ as i do for the one or the echo but no reaction the white light is on to say mic is active plays music from app spoifiy etc not voice control any help be great thanks ( sorry if im being really thick which could be the case !! )

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at thi

Despite the “we won’t support your old speakers” fiasco, I bought a Sonos Roam. What could go wrong buying a Bluetooth speaker that works with Sonos? I have to upgrade to S2. So I did, and had to split my system. I still don’t have the S1 system working even after 2 hours on chat with support yesterday as it still sees the new speakers. So I’ve put that on hold, and trying to get S2 to work. All compatible speakers including the Roam are visible in S2. Sonos is linked to Google Home. But I don’t see any speakers other than the Roam. When I reconnect Sonos in Google Home, all speakers show up for a few seconds, then disappear. In the S2 app, Settings/Services & Voice/Google Assistant shows only the Roam under Sonos Products. The speakers do appear in Google Home for a short thile, before disappearing. Has anyone seen this? I can’t face more time chatting with support, resetting speakers, turning my phone on and off. With S1, I was very impressed with Google integration.

Hello  I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.  Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to

Hi all Does anyone know how to clear the bluetooth connections from the Roam?  I know I can go to the connections on my mobile phone and disconnect / forget the connection there, but what if I want to clear the list of connections without access to the phone?  This could be because a friend connected to my Roam one evening but now they have gone home.  Also, does anyone know how many connections the Roam can remember?  I’ve tested with two phones connected at the same time, but don’t have more mobile phones to connect to test larger numbers of connections. Thanks

Hello,We are new to sonos and have recently purchased 3 play 5’s. We are all using android phones and are all experiencing the same issue… losing the wifi connection with the controller.We live in a large house (6000sq ft) and the speakers are outside in our outdoor living area. Our router is centrally located on the top floor of the house. I am using a sonos boost. Everything works perfectly when we are in our home. Its just when we go out side… the controller appears to lose wifi coverage making it difficult to connect to speakers, change songs… etc.Not sure what to do… whether to get a WIFI extender, if so, which one? indoor or outdoor? or use a mesh router?Any help would be appreciated...

Hello,I’ve read about many compatibility issues between the Arc soundbar and Samsung tv’s. I have a Samsung Q80T and want to make sure Dolby Atmos will work if I buy this soundbar. Could someone confirm whether the latest firmware updates on both Sonos and Samsung’s sides have addressed the issues. Thanks !Erik

The Sonos app has been getting worse and worse in terms of connecting to my systems.  A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear.  Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.They are connected to the network fine and can stream music, just I cannot talk to them using the app.  Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.