I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you
Answered
Beam drops connections to other Sonos speakers
Best answer by James L.
Hi
We don’t recommend grouping devices together when sending TV audio due to the sheer amount of data that would be sent across the network that way. This would require a very strong and stable local connection between your devices to achieve a smooth listening experience. Your Internet speed would have nothing to do with this, rather it’s the connection strength between your speakers that matters here. I suggest submitting a diagnostic when having this issue and getting in touch with our customer care team to see if there are any adjustments we can suggest to make your setup a bit better.
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+17Hi
We don’t recommend grouping devices together when sending TV audio due to the sheer amount of data that would be sent across the network that way. This would require a very strong and stable local connection between your devices to achieve a smooth listening experience. Your Internet speed would have nothing to do with this, rather it’s the connection strength between your speakers that matters here. I suggest submitting a diagnostic when having this issue and getting in touch with our customer care team to see if there are any adjustments we can suggest to make your setup a bit better.
Funny, this is straight from your BEAM FAQ;
Does Sonos Beam pair with other Sonos speakers for surround sound?
Yes. While Sonos Beam is a great soundbar on its own, it also wirelessly pairs with our Sub for added bass and a pair of Sonos speakers for full surround sound. A setup with left and right rears and a Sub gives you true 5.1 surround sound.
+17That refers to adding surround speakers and a sub to create up to a 5.1 surround system, this does not mean grouping other rooms with your Beam. If you’re trying to add your Play:1s as surrounds, yes, that’s supported and recommended for a home theater setup. If you have those speakers in another room, that’s what I was referring to in my reply to your original post.
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