Beam drops connections to other Sonos speakers

4 replies
187 views

I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

James L.Answer

Retired Community Staff

Hi @Vmanonline,

We don’t recommend grouping devices together when sending TV audio due to the sheer amount of data that would be sent across the network that way. This would require a very strong and stable local connection between your devices to achieve a smooth listening experience. Your Internet speed would have nothing to do with this, rather it’s the connection strength between your speakers that matters here. I suggest submitting a diagnostic when having this issue and getting in touch with our customer care team to see if there are any adjustments we can suggest to make your setup a bit better.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

James L.Answer

Retired Community Staff

Hi @Vmanonline,

We don’t recommend grouping devices together when sending TV audio due to the sheer amount of data that would be sent across the network that way. This would require a very strong and stable local connection between your devices to achieve a smooth listening experience. Your Internet speed would have nothing to do with this, rather it’s the connection strength between your speakers that matters here. I suggest submitting a diagnostic when having this issue and getting in touch with our customer care team to see if there are any adjustments we can suggest to make your setup a bit better.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

V

VmanonlineAuthor

Contributor I

Funny, this is straight from your BEAM FAQ;

Does Sonos Beam pair with other Sonos speakers for surround sound?

Yes. While Sonos Beam is a great soundbar on its own, it also wirelessly pairs with our Sub for added bass and a pair of Sonos speakers for full surround sound. A setup with left and right rears and a Sub gives you true 5.1 surround sound.

James L.

Retired Community Staff

That refers to adding surround speakers and a sub to create up to a 5.1 surround system, this does not mean grouping other rooms with your Beam. If you’re trying to add your Play:1s as surrounds, yes, that’s supported and recommended for a home theater setup. If you have those speakers in another room, that’s what I was referring to in my reply to your original post.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

V

VmanonlineAuthor

Contributor I

Thank you for the clarification that makes more sense to me now.

Sign up

Login to the community