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Hi,

I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.

Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.

When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.

So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.

Any suggestions?

Thank you for the help and support!

Best regards.

One more details, I tried to turn Sonos Amp off by unplugging the power cord and plugging in again after 5 seconds, but no effect.

Thanks, best regards.

Hi @SofaSurfer21 

Thanks for your post. I recommend you read this thread:

You may have to adjust some settings on your router, or even factory reset it.

Hi,

thank you for sharing the post. I will try with these tweaks and see do they work. The strange thing for me is that the issue affects only Amp, while with other speakers everything is ok.

Best regards.

Hi @SofaSurfer21 

In that case, it may be an idea to also check for a conflicting IP address - does any other device on your network report having the same IP as the Amp?. Some find it helps to set static IPs for Sonos players (outside of the DHCP pool range). There isn’t much point in doing this prior to a reset of the router as you’ll then need to do it again - and depending on the router software, it can be annoying.

Also, is the Amp connecting to an Access Point that the other Sonos units are not using? If so, a reboot of that AP may be in order.

I hope this helps.

Hi,

no conflicting addresses nor the Amp is connected to the AP, but I can try to assign static IP addresses. I am not planning to factory reset router, maybe as final option.

Best regards.

After a router change you have to reboot absolutely every device that connects to your router.  I mean everything,  not just Sonos - this is just good practice. IP address conflicts are not always evident. Have you done that?

Hi @SofaSurfer21 

no conflicting addresses nor the Amp is connected to the AP, but I can try to assign static IP addresses. I am not planning to factory reset router, maybe as final option.

Understood, and understandable. We have come across situations with Asus router’s where the reset is the only action that’ll fix the problems, but I don’t blame you for leaving it till last.

 

One more thing that I noticed is when I click on play “Everywhere” in S2 app, then music starts to play through Sonos Amp normally, but still Sonos Amp is not visible in the app :-)

Even Spotify sees Sonos Amp as the part of the room group, but S2 app not.

 

@SofaSurfer21 

I’d reset the router.

You might try resetting the app, then choose to connect to existing system.  I wouldn't be optimistic but it only takes 30 seconds. 

Hi,

resetting the router and tweaking it according to the article above helped, now I have all guys singing together 🙂 Thanks for the help and support.

Best regards.

Hi @SofaSurfer21 

Good news! Thanks for updating us!

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