Hi @Stevey1976, Thank you for reaching out and welcome to the community. Sorry to hear about this issue that you have with the Alexa volume. I checked our resources, and this is a known issue and has been escalated with our engineering department to look for a fix for this issue. Kindly subscribe to this thread so that you’ll be updated once it has been fixed.
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
Hi @Simon B many thanks for confirming this. I know this has only happened very recently but it’s good to know it’s a known issue and has been reported, a weight off my mind thank you.
just out of interest, is this an issue with a recent Sonos update or Alexa update?
Many thanks,
Hi @Stevey1976, thanks for the update. Thanks for understanding, Upon checking, Yes, this was recently reported, high changes that it could be a bug that took place, but since it was already reported. Rest assured that we'll try our best to improve your experience with our Sonos products and services.
Please, feel free to let me know if you require any further information.
The Sonos community is always here to help.
I hope we can get a fix for this soon.
Hi @Stevey1976, thanks for the update. Thanks for alerting us on this issue. Upon checking on this issue with our team, We are still waiting for a fix on this issue. We’ll update once it has been fixed.
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
Just to let anyone else know who is having this same issue that the 12.2 Update today doesn’t fix this issue 
Still keeping my fingers crossed for a fix soon.
Hi @Stevey1976, thanks for the update and for reaching out. I checked this ticket for this issue. The status is still waiting for a fix. We’ll update this thread as soon as we get any further information from our team.
Please, feel free to let me know if you require any further information.
We're here to answer any further questions you have.
Well 12.2.2 downloaded today but issue still there 
Hi @Stevey1976, thanks for the update. I just checked with our specialist and they are still working on their end for this issue. Please, feel free to let me know if you require any further information.
We're here to answer any further questions you have.
Hello @Stevey1976, You’re Welcome. If you have other questions about your Sonos products and services, feel free to reach out.
We're here to answer any further questions you have.
Well first update of this year and still no fix - been going on way too long for my liking now
So another Sonos update after quite a while since the last one and the problem is still here. When will this be getting fixed please?
Also the volume on my Beam used to be much louder at vol 1 than it is now, and as such Alexa because it’s linked to the Sonos volume and always has been since I got my Beam in Dec 2019 is also much lower. Some folks on here believe the volume was different for Alexa but that’s never been the case for me, but the overall volume now seems lower/not as powerful.
Hi @Stevey1976, no updates to share right now regarding this, however we are continuing to look in to it with the team at Amazon.
