Broken Playbar optical port

Forum|Forum|7 years ago
January 5, 2019
18 replies
7176 views

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

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Best answer by Jeff S

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.

Jeff SAnswer

Retired Sonos Staff

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance

Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.

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bonerp1Author

Avid Contributor II

OK so sonos have just responded. £489 for an out of warranty unit!

This playbar has probably been unplugged 3 times in its life, and yet such a small and clearly poor quality component has failed. Sonos don't have any repair service and want another £489 to replace it.

Sorry for such a high end speaker, this isn't good enough. I've got a multitude of Sonos components. Sadly I wish I now hadn't bothered. This takes the micky.

B

benscan

Lyricist I

This seems to be a common flaw. Exactly the same thing has happened to my otherwise perfect unit. I’ve resorted to using a sausage roll shape piece of blu-tac around the optical cable that leads into the playbar and sticking it in place. Takes a while to find the sweet spot but once it’s in place it works fine.
Until my cleaning lady knocks it out... 😠

R

Richmorr

Trending Lyricist I

I had the same issue , then audio started cutting out thinking it was a loose optical cable..... 3 days later the speakers in the playbar went “POP” 😠. Bought a beam but it’s not as good 🙂

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Brian CPA

Lyricist II

I have the same issue. Alerted their customer service department. Their solution was for me to send my unit back in exchange for a refurbished unit plus $200. Of course I chose not to buy another person’s problematic unit so I balked. Extremely poor customer service. I have 12 Sonos products- will never buy another. Wish I would have known about their dismissive attitude and invested in Heos.

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goeddemc

Lyricist I

My playbar was only 5 years old when the audio optical input went bad. Sonos customer service offered 30% off a new one $489 because they can’t repair the port. Playbar worked great with streaming but obviously won’t work with TV and my surround speakers. Terrible solution for a high end product. The port should a least be repairable.

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Birke

Lyricist I

Mine is 7 years old, and same problem. Really poor quality. I think I would try Denon or Sony instead.