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Broken Playbar optical port


Userlevel 1
I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance
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Best answer by Jeff S 7 January 2019, 22:15

I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance


Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.
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11 replies

Userlevel 7
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I like seemingly many others have a broken port. Today I unplugged it to install a new TV and now it won't stay put and falls out. Are these easily replaced? The playbar is perfect apart from this crappy component which appears to have fallen apart. I know it was lose a couple of years ago but now it needs replacing.
Can these be replaced easily or is it part of a board?
I really don't expect such poor component from a high priced product.
Thanks in advance


Hi there,

In this case it would be best to reach out to our phone team. Please give us a call, you can find our phone number and hours here.
Userlevel 1
OK so sonos have just responded. £489 for an out of warranty unit!

This playbar has probably been unplugged 3 times in its life, and yet such a small and clearly poor quality component has failed. Sonos don't have any repair service and want another £489 to replace it.

Sorry for such a high end speaker, this isn't good enough. I've got a multitude of Sonos components. Sadly I wish I now hadn't bothered. This takes the micky.
This seems to be a common flaw. Exactly the same thing has happened to my otherwise perfect unit. I’ve resorted to using a sausage roll shape piece of blu-tac around the optical cable that leads into the playbar and sticking it in place. Takes a while to find the sweet spot but once it’s in place it works fine.
Until my cleaning lady knocks it out... 😠
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I had the same issue , then audio started cutting out thinking it was a loose optical cable..... 3 days later the speakers in the playbar went “POP” 😠. Bought a beam but it’s not as good 🙂

I have the same issue. Alerted their customer service department. Their solution was for me to send my unit back in exchange for a refurbished unit plus $200. Of course I chose not to buy another person’s problematic unit so I balked. Extremely poor customer service. I have 12 Sonos products- will never buy another. Wish I would have known about their dismissive attitude and invested in Heos. 

My playbar was only 5 years old when the audio optical input went bad. Sonos customer service offered 30% off a new one $489 because they can’t repair the port. Playbar worked great with streaming but obviously won’t work with TV and my surround speakers. Terrible solution for a high end product. The port should a least be repairable. 

Userlevel 2

Mine is 7 years old, and same problem. Really poor quality. I think I would try Denon or Sony instead.

Userlevel 1
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I glued mine in with superglue. 

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Sad (and glad I’m not the only one) to experience this. Otherwise perfect Playbar is a giant brick for home theater. 

Userlevel 6
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Can't you glue an optical cable extension into the Playbar then if if you ever need to disconnect it you do it at the other end?.

 

I always take my cable out at the TV end having read problems like this.

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Can't you glue an optical cable extension into the Playbar then if if you ever need to disconnect it you do it at the other end?.

 

I always take my cable out at the TV end having read problems like this.

I suppose that’s one solution, but when you spend this kind of money on a piece of electronics, it’s a bit disconcerting to go that route.

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