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ARC - Dialog is muffled when not mixed with music

  • May 10, 2021
  • 5 replies
  • 1698 views
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I’ve noticed in the last month or so - dialog seems to be very muffled on my Arc (paired with a Sony X900H). It seems to be consistent across sources. Very noticeable in Netflix with 5.1 audio - changing to Stereo mostly fixes it, but not perfect. Also notice it with Discovery+.

Best answer by Corry P

Hi @eclipxe 

Thanks for trying those steps.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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5 replies

Corry P
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  • Corry P
  • Sonos Staff
  • May 10, 2021

Hi @eclipxe 

Welcome to the Sonos Community!

Have you tried using the Speech Enhancement option, as described in our Make dialogue easier to hear with Speech Enhancement help page?

 

Toggle Speech Enhancement using iOS or Android

  1. Turn on your TV and make sure TV audio is playing through your Sonos home theater speaker.
  2. Open the Sonos app.
  3. In the  System tab (Rooms tab if using the S1 Controller app), select your home theater speaker.
  4. Tap the Now Playing bar at the bottom to open the Now Playing screen.
  5. Tap the SpeechEnhanceBlack-24px.png Speech Enhancement icon to toggle Speech Enhancement on or off.

 

Toggle Speech Enhancement using a Mac or PC

  1. Turn on your TV and make sure TV audio is playing through your Sonos home theater speaker.
  2. Open the Sonos app.
  3. In the Rooms pane, select your home theater speaker.
  4. In the Now Playing section, click the SpeechEnhanceBlack-24px.png Speech Enhancement icon to toggle Speech Enhancement on or off.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • eclipxe
  • Author
  • Contributor I
  • May 10, 2021

Thanks! I tried speech enhancement and it makes no difference. 

Corry P
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  • Corry P
  • Sonos Staff
  • May 10, 2021

Hi @eclipxe 

Then I recommend you turn on Night Sound - this compresses the difference between loud and quiet noises in the audio track, as described in our Reduce loud TV audio with Night Sound help page:

 

Toggle Night Sound on iOS or Android

  1. Turn on your TV and make sure TV audio is playing through your Sonos home theater speaker.
  2. Open the Sonos app.
  3. In the  System tab (Rooms tab if using the S1 Controller app), select your home theater speaker.
  4. Tap the Now Playing bar at the bottom to open the Now Playing screen.
  5. Tap the NightSound-24px.png Night Sound icon to toggle Night Sound on or off.

 

Toggle Night Sound using a Mac or PC

  1. Turn on your TV and make sure TV audio is playing through your Sonos home theater speaker.
  2. Open the Sonos app.
  3. In the Rooms pane, select your home theater speaker.
  4. In the Now Playing section, click the NightSound-24px.png Night Sound icon to toggle Night Sound on or off.

 

If you have an iPhone or iPad, I also recommend you Tune your Sonos speakers with Trueplay. If this has already been done, please try turning it off.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • eclipxe
  • Author
  • Contributor I
  • May 11, 2021

Night sound doesn’t make any difference here either.

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • May 11, 2021

Hi @eclipxe 

Thanks for trying those steps.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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