My Sonos roam will connect and play music on its own, but when I try to group my kitchen Sonos and it together it won’t play music!! You can stop and start music from either one but it won’t play, and vice versa when I play the kitchen Sonos then try and group the roam. Any help would be much appreciated.
Answer
Sonos Roam will pair but not play music!!
Best answer by Garney18
It’s working now! I got this solution from a TELUS forum
The easiest way to access the administrative interface is with an Ethernet connected computer. Using a web browser, go to website 192.168.1.254, then enter ‘admin’ and the Admin password on the hub. Under the Wi-Fi settings you should find the setting for SmartSteering. Once you turn it off, you can set it up with 2 SSID and 2 different Wi-Fi bands. You should then be able to connect the Sonos to the 2.4 GHz band.
Thanks for your help Schlumpf!!
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+18If you have a wifi repeater on your network this could be the reason. They usually aren‘t compatible with the Sonos system.
I don’t have a wife to extender.. both units work great separately on their own, but when I group them together only one will play, it says they are both playing while in the group as well. I don’t get it..
+18Ok, so if they both are connected over wifi directly to the router, another reason could be using automatic channel selection for wifi. Try using a fix channel for wifi.
It’s working now! I got this solution from a TELUS forum
The easiest way to access the administrative interface is with an Ethernet connected computer. Using a web browser, go to website 192.168.1.254, then enter ‘admin’ and the Admin password on the hub. Under the Wi-Fi settings you should find the setting for SmartSteering. Once you turn it off, you can set it up with 2 SSID and 2 different Wi-Fi bands. You should then be able to connect the Sonos to the 2.4 GHz band.
Thanks for your help Schlumpf!!
+18It’s working now! I got this solution from a TELUS forum
The easiest way to access the administrative interface is with an Ethernet connected computer. Using a web browser, go to website 192.168.1.254, then enter ‘admin’ and the Admin password on the hub. Under the Wi-Fi settings you should find the setting for SmartSteering. Once you turn it off, you can set it up with 2 SSID and 2 different Wi-Fi bands. You should then be able to connect the Sonos to the 2.4 GHz band.
Thanks for your help Schlumpf!!
Great… you got it! ;-)
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